Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cam-
bridge Ontario, Canada N1R 7G8. Please
have proof of purchase, catalogue/model
and serial numbers available when calling.
Limited warranty service requires a proof
of purchase of the Product.
What Dimplex will do in the event of a defect
In the event the Product or part covered
by this limited warranty is proven to be
defective in material or workmanship dur-
ing, in the One Year Warranty period, as
applicable, you have the following rights:
• Dimplex will in its sole discretion either re-
pair or replace such defective Product or
part without charge. If Dimplex is unable
to repair or replace the Product or part, or
if repair or replacement is not commercial-
ly practicable or cannot be timely made,
Dimplex may, in lieu of repair or replace-
ment, choose to refund the purchase
price for the Product or part.
• Limited warranty service will be per-
formed solely by dealers or service
agents of Dimplex authorized to provide
limited warranty services.
• This limited warranty does not entitle
the purchaser to on-site or in-home ser-
vices. On-site or in-home services may
be performed at the purchaser's specific
request and expense at Dimplex’s then-
current rates for such services.
• Dimplex will not be responsible for, and
the limited warranty services shall not
include, any expense incurred for instal-
lation or removal of the Product or part
(or any replacement Product or part)
or any labour or transportation costs.
Such costs shall be the purchaser’s
responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN CON-
TRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUEN-
TIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR
IN CONNECTION WITH THE SALE,
MAINTENANCE, USE, OR INABILITY TO
USE THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIREC-
TORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PUR-
CHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to juris-
diction. The provisions of the United Na-
tions Convention on Contracts for the Sale
of Goods shall not apply to this limited
warranty or the sale of Product covered by
this limited warranty.
Warranty
© 2013 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
