10
Symptom
Cause
Corrective Action
The flame effect will
not start.
Mains plug is not plugged in.
Switch A is in the ‘ON’
( I )
position, but
mode Switch B has not been pressed. (See
Fig. 2)
Low water level.
Low voltage connector not connected
properly. (See Fig. 8)
Check plug is connected to wall socket
correctly.
Press Switch B once for flame effect. (See
Fig. 2)
Check the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (See Fig. 8)
The flame effect is too
low.
Flame effect is set too low.
The water in the sump may be too high due
to the drawer being opened and closed
a number of times, water tank removed
a number of times, or the fire has been
moved.
Metal Disc at the base of Sump might be
dirty (See Fig. 13)
Increase level of flame by using remote
control. (See Section Operating the Product)
If water level in the sump is more than
40mm, the sump should be removed and
emptied in the sink.
Clean Metal Disc with soft brush supplied.
(See Fig. 13) See ‘Maintenance.’ for a step
by step procedure.
Unpleasant smell
when unit is used.
Dirty or stale water.
Clean the unit as described under
maintenance.
Only use tap water in this appliance with a
maximum hardness of 10 dH.
The flame effect has
too much smoke.
Flame effect setting is too high.
Turn the flame effect Thumb Wheel ‘D’ down
to minimum and slowly turn up, about ¼
a turn, at a time. Give the flame generator
some time to adjust before increasing. (See
Fig. 2)
Main lamps are not
working and there are
no flames or smoke.
There is no water in the tank.
Follow instructions under
Maintenance
,
‘Filling the water tank’.
Check the plug is connected to wall socket
correctly.
Switch ‘A’ Fig. 2 is in the ‘ON’ (
I
) position.
Press switch ‘B’ Fig. 2 until you can hear one
beep only, for flame effect.
Condensation on the
glass
The mist setting is too high
The glass may be cold during product start-
up
Reduce the mist intensity by turning the
thumb wheel ‘D’ down
Reduce the mist intensity to low and turn
switch ‘C’ to high speed.
Run the product under this setting until the
glass clears then return to your preferred
setting.
Repeat this procedure should condensation
return
Troubleshooting
