20
TRoUBlESHooTING
Fault
Solution
Display turns on, but
motor does not
Activate
Check the motor plug from the controller. This is a very stiff
connection and will not work unless the plug is all the way in to
the indicator line. The twisting of the handlebars can sometimes
cause the plug to pull out slightly if there is not enough slack in
the motor cable.
A high pitched rattling
noise can be heard
when accelerating
The vibration of the motor is very small, but at this frequency it
can do some odd things to the other components on the bike
if they are loose. For example a loose spoke or even a bolt on
your rear rack. If something is just a little bit loose, sometimes
this can reverberate and make a harsh high pitch rattling sound.
Nothing is broken or wrong, you just have to identify the loose
part!
Rim has a buckle or
spokes coming loose
all the time
We would recommend a competent wheel builder to fix any
major spoke tension issues, however there are some really good
youtube tutorials on how to adjust spoke tension.
Spokes has snapped
or missing
Dillenger stocks spare spokes for very reasonable prices, just
check out our spares section online and you can find the right
type and length for your product.
Display won’t turn
on, unless the battery
charger is plugged in
Check all the connections, make sure the battery is charged. If
the display turns on only when the battery charger is plugged in,
you will have to submit a service ticked with this information.
Dillenger’s troubleshooting advice will take you through a logical way to diagnose
any issues that may arise during installation and use.
Before commencing troubleshooting, disconnect all components. Do not short
cut this process. There are countless times a loose plug has caused grief. By
disconnecting all the plugs and then reconnecting just the crucial components, this
will solve any loose plug issue.
Go through one by one plugging in the other components (such as the e-brake
plugs or the motor cable) to see if any of these are the cause of the problem. In this
basic state you may discover the culprit quickly.
