7
TROUBLESHOOTING
Should you run into any problem operating this product, use the table below to
troubleshoot. If the problem persists, contact Dihl or your retailer.
Problem
Possible Reason
Solution
Handheld Vacuum
Cleaner does not
start.
Handheld Vacuum
Cleaner cannot
pick up dust, and
suction power has
become weak.
Dust is leaking from
the Handheld
Vacuum Cleaner.
Battery is not
storing its power
properly.
Strange noise
when the Vacuum
Cleaner is turned
on and working.
Batteries may have been discharged.
The charger has been plugged in.
The connection between the
appliance and the charger is dirty.
There is no power in the electrical
outlet supplying the transformer.
The Dust Container is full.
The Dust Filter Assembly may need
cleaning.
The appliance needs recharging.
The Dust Container is full.
The Dust Filter Assembly was not
installed correctly.
There is a Puncture/Hole in the Dust
Filter Assembly.
The Battery has reached the end of its
service life.
The Floor Brush and Dust Filter
Assembly may be blocked by large
amounts of dust.
The Dust Container may be full.
Charge the appliance.
Unplug the charger connecting to the
appliance.
Wipe and clean the dirt from the
connector.
Check the fuse or breaker for any issues.
If there is a problem, contact Dihl or
your local supplier.
Empty the Dust Container.
Remove and clean the Dust Filter
Assembly. Check for object(s) inside the
Suction Inlet and remove them.
Charge the appliance.
Empty the Dust Container.
Refer to the
Assembling the Dust Filter
Assembly
section in this user guide.
Replace the Dust Filter Assembly by
contacting Dihl or your local supplier.
Contact Dihl or your local supplier.
Turn off the appliance. Clean the Dust
Filter Assembly and Floor Brush.
Empty the Dust Container.
The above table lists the most common problems regarding the operation of your product,
with possible causes and solutions.
Should there be any product malfunction or breakdown, DO NOT repair it yourself.
Contact Dihl or your supplier / retailer if you are within your warranty period, or a
professional repair centre if not.
