Digium G100 SERIES Administrator'S Manual Download Page 57 | Manualshive

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Digium, Inc.

Page 57

Chapter 4: Troubleshooting

Where can I find answers to additional questions?

Digium Technical Support (+1.256.428.6161), or Toll Free in the U.S.
(+1.877.344.4861), is available 7am-8pm Central Time (GMT -6),
Monday - Friday. Please refer to Free Installation Support on page 58
for additional information on how to obtain assistance from Digium
Technical Support.

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Summary of Contents for G100 SERIES

Page 1: ...Gateway Series G100 G200 Administrator Manual 601 00020 Rev A1...

Page 2: ...rors and the aforementioned advisory services This document has been prepared for use by professional and properly trained personnel and the customer assumes full responsibility when using it Adobe an...

Page 3: ...06 2nd Edition A11 2009 A1 2010 AS NZS 60950 1 1st Edition Other CE Mark European Union 2002 95 EC Restrictions on Hazardous Substances RoHS 2005 747 EC lead free exemption Annex C EMC FCC 47 CFR Part...

Page 4: ...ass A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Operation is subject to the following two conditions 1 this device digital apparatus meets all...

Page 5: ...dix Title Description 1 Overview Identifies the features of your unit 2 Unit Installation Provides instructions for installing the unit 3 Configuration Provides instructions on how to configure the un...

Page 6: ...steps or procedures as instructed The ESD symbol indicates electrostatic sensitive devices Observe precautions for handling devices Wear a properly grounded electrostatic discharge ESD wrist strap wh...

Page 7: ...acer uniquement avec une batterie du m me type ou d un type equivalent recommand par le constructeur Mettre au rebut les batteries usages conform ment aux instructions du fabricant Water and Moisture...

Page 8: ...Inspection 18 Front Panel Identification 19 Unit Identification 22 Hardware Installation 23 Connecting to the Gateway Series 32 Chapter 3 Configuration 39 Settings and Configuration 43 Logging and Re...

Page 9: ...Digium Inc Page 9 Table Of Contents Appendix A Pin Assignments 59 Appendix B Specifications 61 Appendix C Glossary and Acronyms 62...

Page 10: ...re 2 VoIP PBX to TDM Scenario 14 Figure 3 G100 Single Port Appliance 19 Figure 4 G200 Dual Port Appliance 20 Figure 5 Side by side Rack Mounting 28 Figure 6 Acceptable Wall Mount Orientations 29 Figur...

Page 11: ...Digium Inc Page 11 List of Tables Table 1 Gateway Series Models 22 Table A 1 Gigabit Ethernet Port Pinouts 59 Table A 2 RJ45 T1 E1 Port Connector 60...

Page 12: ...igned to interface between TDM T1 E1 and IP networks SIP The Gateway Series connects legacy telephone systems to IP networks and seamlessly integrates VoIP PBXs with the PSTN Powered by innovative har...

Page 13: ...1 NI1 National ISDN 2 NI2 EuroISDN 4ESS AT T 5ESS Lucent DMS100 Q SIG E M T1 only Wink Feature Group B Feature Group D FXO and FXS T1 only Ground Start Loop Start Loop Start with Disconnect Detect SIP...

Page 14: ...Digium Inc Page 14 Chapter 1 Overview Figure 1 TDM PBX to VoIP Scenario Figure 2 VoIP PBX to TDM Scenario...

Page 15: ...ty Elimination of this echo is the responsibility of echo cancellation The Gateway Series appliance utilizes hardware based voice processors for echo cancellation and codec transcoding Its hardware ec...

Page 16: ...17 Shipment Inspection on page 18 Front Panel Identification on page 19 Unit Identification on page 22 Hardware Installation on page 23 Note The Gateway Series appliance installation instructions are...

Page 17: ...unit was purchased If the unit was purchased direct from Digium contact Digium Technical Support at 1 256 428 6161 Keep the original shipping container to use for future shipment or proof of damage du...

Page 18: ...ach Side by side mounting screws 6 32 pan head Phillips 3 16 length 3 each Side by side mounting shoulder washers 3 each Rubber feet 4 each Ground nut Double crimp ground ring terminal Quickstart Guid...

Page 19: ...lation Front Panel Identification This section describes the components on the front panel of the Gateway Series models Figure 3 G100 Single Port Appliance Gigabit Ethernet T1 E1 Port Device Status US...

Page 20: ...to connect to an internal or external network using an RJ45 interface and supports Auto MDIX It is used to pass Ethernet pack etized voice and web management data between the Gateway Series and the n...

Page 21: ...des a limited amount of current which is sufficient only to power a USB flash drive Do not connect any other type of device to this port The USB flash drive should be fully USB 2 0 compliant T1 E1 Por...

Page 22: ...allation Unit Identification The defining characteristic of the Gateway Series models are the number of ports supported See Table 1 for a list of the various models Table 1 Gateway Series Models Model...

Page 23: ...anel of a Gateway Series appliance Attach an appropriate length and gauge of wire to the double crimp ground ring terminal The wire length should be as short as possible and gauge should be 18 AWG or...

Page 24: ...A connector for the opposite end of the wire is not provided with the Gateway Series appliance Note Taking into consideration the requirements of all equipment that is connected to or sharing the rack...

Page 25: ...ount equipment should be maintained Particular attention should be given to provide connection other than direct connections to the branch circuit e g use of power strips Important Mounting of the Gat...

Page 26: ...l long mounting bracket not supplied part number 3244 00042 on the other side of the Gateway Series appliance Then use another 2 8 black truss head screws on each mounting bracket to secure the Gatewa...

Page 27: ...6 pan head screws should be inserted into a shoulder washer as shown in Figure 5 on page 28 Make sure the narrow side of the shoulder washer is away from the head of the screw The three screws should...

Page 28: ...uld be flipped and rotated and fastened on the middle of the right and left sides of the Gateway Series appliance as shown in Figure 6 on page 29 The unit should be mounted at or below eye level to pr...

Page 29: ...ies appliance In addition the three 6 pan head screws should be fully inserted into the side by side holes on the right side of the first Gateway Series appliance Note The Gateway Series appliance mus...

Page 30: ...uld be adhered to the 4 corners of the bottom of the Gateway Series appliance This will help secure the Gateway Series appliance to the surface it is placed on Note The Gateway Series appliance must b...

Page 31: ...nnected to each connector Connections to a Gateway Series appliance should be made in the following order 1 Gigabit Ethernet 2 T1 E1 Port s 3 Power Cord Caution This unit must be connected to the Tele...

Page 32: ...et port and the other end to an Ethernet connection on a network switch or hub This step will con nect your Gateway Series appliance to your network so that the Gate way Series web GUI may be accessed...

Page 33: ...AC address of a G200 Gateway Series appliance is B2432B187135 the hostname will be G200 18 71 35 HTTPS e g https IP must be used If you do not connect using HTTPS a browser error will be displayed 3 I...

Page 34: ...r the Gateway Series appliance using HTTPS e g https IP If you do not connect using HTTPS a browser error will be displayed The default IP address for the Gateway Series web GUI is 192 168 69 1 The de...

Page 35: ...nfiguration server options in the Gateway Series web GUI should be configured before others Note Saving changes to the IP configuration requires a restart resulting in all active calls being dropped W...

Page 36: ...he static IP address for the Gateway Series appliance Note If a static IP address is assigned using this feature the Gateway Series appliance will immediately be unresponsive from its old IP address I...

Page 37: ...twork mask of the Gateway Series appliance The Gateway Series appliance is capable of loading its configuration from a configuration server on reboot This allows Gateway Series appliances to be quickl...

Page 38: ...er specifies the path and configuration database file on the configuration server using Option 66 this feature may be enabled for all Gateway Series configu ration settings to be automatically configu...

Page 39: ...web GUI to configure an appliance without the need of command line tools and an overview of the available configuration sections Context sensitive help buttons are provided above most sections of the...

Page 40: ...upported web browser open a browser window and enter the IP address for the Gateway Series appliance using HTTPS e g https IP If you do not connect using HTTPS a browser error will be displayed The lo...

Page 41: ...c Page 41 Chapter 3 Configuration It is highly recommended that the software on a Gateway Series appliance be updated to the latest version before proceeding with configuration See Software Updates on...

Page 42: ...onfiguration The Gateway Series web GUI is divided into the following main sections Settings and Configuration on page 43 Logging and Reporting on page 47 Status and Diagnostics on page 48 Maintenance...

Page 43: ...g Groups on page 44 Call Routing Rules on page 45 SIP Endpoints This section provides the ability to add and modify SIP endpoints and configure call media and fax settings A SIP endpoint will typicall...

Page 44: ...SIP methods Caller ID timer configuration and outbound registrations Security SIP domains and authentication settings Media ISDN media QOS TOS settings Fax Fax related settings T1 E1 This section pro...

Page 45: ...before connecting outbound calls System Administrators This section provides the ability to add and modify system administrators for access to the Gateway Series web GUI IP Configuration This section...

Page 46: ...um Inc Page 46 Chapter 3 Configuration Access Control This section provides the ability to limit access to the web GUI and SIP traffic through the Gateway Series appliance All other protocols are bloc...

Page 47: ...lity to configure and view system statistics and logging of the Gateway Series appliance Included are the following sections Statistics Displays statistics for active calls and calls processed and dis...

Page 48: ...g on page 49 Technical Support on page 49 Connection Status This section provides the ability to view the connection status of network interfaces SIP endpoints and T1 E1 interfaces Included are the fo...

Page 49: ...ions Debugging Sessions in Progress Displays existing logs or recording sessions in progress Start a New Debugging Session TCP traffic gateway logging and system logging settings for starting a new de...

Page 50: ...nload a backup in database format Note At least one configuration change must be made before a backup can be generated and downloaded In order to revert to the stock configuration the factory reset fe...

Page 51: ...nstall only the latest version of the software System Clock This section provides the ability to set the system clock on the Gateway Series appliance System Reset This section provides the ability to...

Page 52: ...g troubleshooting tools frequently asked questions and possible resolutions as identified by Digium Technical Support Multiple resources are available to obtain more information about Asterisk and Dig...

Page 53: ...Series firmware release will include a recovery image The recovery image is located inside of a compressed zip file which can be downloaded from http downloads digium com pub telephony gateway recove...

Page 54: ...ced on the USB flash drive Warning Do not disconnect power during this process The recovery process will take at least 3 minutes to complete During this process the Device Status LED will turn red for...

Page 55: ...Blinking Amber right side Network activity What do the colors of the T1 E1 Status LEDs indicate Steady Green right side Appliance is in sync with the far end Steady Yellow right side Appliance is syn...

Page 56: ...sover RJ45 T1 E1 cable may be required The appropriate cables may be ordered from Digium by visiting www digium com Refer to Table A 2 on page 60 for pin assignments There is a slight echo How can I a...

Page 57: ...l questions Digium Technical Support 1 256 428 6161 or Toll Free in the U S 1 877 344 4861 is available 7am 8pm Central Time GMT 6 Monday Friday Please refer to Free Installation Support on page 58 fo...

Page 58: ...roduct using the serial number located on the serialization label of your Digium unit Steps to receive installation support 1 Record your product serial number 2 Register your product at http www digi...

Page 59: ...red for Gigabit 1Gbps operation up to 100 meters Category 5 cables will work for short runs but the link speed may be limited over long distances Table A 1 Gigabit Ethernet Port Pinouts Diagram Pin De...

Page 60: ...Series appliance are 8 pin RJ45 jacks are also commonly referred to as RJ48 when used for telecommunication The pin assignments are identified in Table A 2 Table A 2 RJ45 T1 E1 Port Connector Pin Des...

Page 61: ...cm Weight 2 lbs 12 oz 1 247 38 gm Interfaces Local Loop Access E1 T1 PRI RJ45 A K A RJ48 USB Standard Type A Receptacle Ethernet Access 10 100 1000base T RJ45 Power Standard 3 pin IEC320 C13 Environm...

Page 62: ...side clock source Transmission is controlled by start bits at the beginning and stop bits at the end of each character Asynchronous communications are often found in internet access and remote office...

Page 63: ...ple signals The channels take up different frequencies on the cable integrating voice data and video over one line channel A generic term for an individual data stream Service providers can use multip...

Page 64: ...Premises Equipment Terminal equipment which is connected to the telecommunications network and which resides within the home or office of the customer This includes telephones modems terminals router...

Page 65: ...E3 in Europe Up to 672 voice channels DS0s DS3 T3 E3 lines are not part of the PSTN DTMF Dual Tone Multi Frequency Push button or touch tone dialing E1 The European equivalent of North American T1 tra...

Page 66: ...for an algorithm designed to transmit and receive mulaw PCM voice and A law at a digital bit rate of 64 kbps G 723 1 A recommendation by the Telecommunication Standardization Sector ITU T for an algor...

Page 67: ...ocol iLBC internet Low Bitrate Codec A free speech codec used for voice over IP It is designed for narrow band speech with a payload bitrate of 13 33 kbps frame length 30ms and 15 2 kbps frame length...

Page 68: ...sed back as the receive signal typically by a far end network element MGCP Media Gateway Control Protocol multiplexing Transmitting multiple signals over a single line or channel FDM frequency divisio...

Page 69: ...ence The physical connection point between a network and a telephone network A POP is usually a network node serving as the equivalent of a CO to a network service provider or an interexchange carrier...

Page 70: ...connection restricted to two endpoints PTT Post Telegraph and Telephone The government agencies in many countries that traditionally operated and monopolized the public postal telegraph and telephone...

Page 71: ...the same connector they differ in their wiring RJ48 is commonly seen on T1 lines and uses Shielded Twisted Pair cable SIP Session Initiation Protocol An IETF standard for setting up sessions between o...

Page 72: ...o A generic name which refers to the telephone companies throughout the world including RBOCs LECs and PTTs tip and ring The standard termination on the two conductors of a telephone circuit named aft...

Page 73: ...Digium Inc Page 73 Appendix C Glossary and Acronyms V Volts VoIP Voice over Internet Protocol Technology used for transmitting voice traffic over a data network using the Internet Protocol...

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