Release 1.05
Digium, Inc.
Page 41
Chapter 3: Telephone System Configuration
Calling Queues
A call queue lines up callers and allows them to wait to speak to any
group of employees taking a high volume of calls. The feature allows you
to speak to more people rather than send callers back to voice mail to
leave a message and receive a call back when time permits.
Asterisk identifies which extensions under the Users tab are capable of
belonging to a call queue by whether the Is Agent option is selected. The
Is Agent indicates that the user is available to answer customer calls. If a
check mark does not appear next to Is Agent, that extension won’t appear
in the list of agents in the configuration for this option. The following
illustration shows the Queue Extension Configuration window displaying
the available options.
Figure 10: Call Queues
