D
IGITAL
C
ONTROL
I
NCORPORATED
2
DigiTrak
FBC
Operator’s Manual – Warranty
THE FOREGOING LIMITED WARRANTY IS DCI’S SOLE WARRANTY AND IS MADE IN PLACE OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, IMPLIED WARRANTY OF NON-INFRINGEMENT, AND ANY IMPLIED WARRANTY ARISING FROM
COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE, ALL OF WHICH ARE HEREBY DISCLAIMED AND
EXCLUDED.
If DCI has substantially complied with the warranty claim procedures described below, such procedures shall constitute User’s
sole and exclusive remedy for breach of the Limited Warranty.
Limitation of remedies and liability
In no event shall DCI or anyone else involved in the creation, production, or delivery of the DCI product be liable for any damages
arising out of the use or inability to use the DCI product, including but not limited to indirect, special, incidental, or consequential
damages, or for any cover, loss of information, profit, revenue or use, based upon any claim by User for breach of warranty,
breach of contract, negligence, strict liability, or any other legal theory, even if DCI has been advised of the possibility of such
damages. In no event shall DCI’s liability exceed the amount User has paid for the DCI product. To the extent that any applicable
law does not allow the exclusion or limitation of incidental, consequential or similar damages, the foregoing limitations regarding
such damages shall not apply.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Limited
Warranty shall be governed by the laws of the State of Washington.
Warranty claim procedures
1. If you are having problems with your DCI product, you must first contact the Authorized DCI Dealer where it was purchased. If you are
unable to resolve the problem th
rough your Authorized DCI Dealer, contact DCI’s Customer Service Department in Kent, Washington,
USA at 1-800 288-3610 (or, for international markets, the corresponding telephone number for that market) between 6:00 a.m. and 6:00
p.m. Pacific Time and ask to speak with a customer service representative. Prior to returning any DCI product to DCI for service, you
must obtain a Return Merchandise Authorization (RMA) number. Failure to obtain an RMA may result in delays or return to you of the
DCI product without repair.
2. After contacting a DCI customer service representative by telephone, the representative will attempt to assist you in troubleshooting
while you are using the DCI product during actual field operations. Please have all related equipment available together with a list of all
DCI product serial numbers. It is important that field troubleshooting be conducted because many problems do not result from a defective
DCI product, but instead are due to either operational errors or adverse conditions occurr
ing in the User’s drilling environment.
3. If a DCI product problem is confirmed as a result of field troubleshooting discussions with a DCI customer service representative, the
representative will issue an RMA number authorizing the return of the DCI product and will provide shipping directions. You will be
responsible for all shipping costs, including any insurance. If, after receiving the DCI product and performing diagnostic testing, DCI
determines the problem is covered by the Limited Warranty, required repairs and/or adjustments will be made, and a properly functioning
DCI product will be promptly shipped to you. If the problem is not covered by the Limited Warranty, you will be informed of the reason
and be provided an estimate of repair costs. If you authorize DCI to service or repair the DCI product, the work will be promptly
performed and the DCI product will be shipped to you. You will be billed for any costs for testing, repairs and adjustments not covered by
the Limited Warranty and for shipping costs. In most cases, repairs are accomplished within 1 to 2 weeks.
4. DCI has a limited supply of loaner equipment available. If loaner equipment is required by you and is available, DCI will attempt to ship
loaner equipment to you by overnight delivery for your use while your equipment is being serviced by DCI. DCI will make reasonable
efforts to minimize your downtime on warranty claims, limited by circumstances not within DCI’s control. If DCI provides you loaner
equipment, your equipment must be received by DCI no later than the second business day after your receipt of loaner equipment. You
must return the loaner equipment by overnight delivery for receipt by DCI no later than the second business day after your receipt of the
repaired DCI product. Any failure to meet these deadlines will result in a rental charge for use of the loaner equipment for each extra day
the return of the loaner equipment to DCI is delayed.
Product demonstrations
DCI personnel may be present at a jobsite to demonstrate basic usage, features, and benefits of DCI products. User acknowledges that DCI
personnel are present only to demonstrate a DCI product. DCI does NOT provide locating services or other consulting or contracting
services. DCI does not assume any duty to train User or any other person, and does not assume responsibility or liability for the locating or
other work performed at a jobsite at which DCI personnel or equipment are or have been present.
