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08
Troubleshooting
Please note indoor aerials are not recommended for use with this product
(this includes loft aerials) otherwise you may experience problems with
reception or picture break-up on some channels.
Problem
Possible cause
What to do
Standby light not lit
Mains lead unplugged
Mains fuse blown
Check mains lead
Check fuse
No signal found
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Check aerial lead
Check aerial
Ensure that you are capable of receiving
digital TV
No picture or sound
Tuned to digital teletext channel
Switch to another channel
Scrambled channel
message
Channel is scrambled
This digital box is not able to decode
scrambled channels
No response to remote control Digital box is switched off
Handset not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on plug
Aim remote at the front panel
Check for obstructions in front of the digital box
Replace the remote batteries
Forgotten PIN code
The default PIN is 0000.
Contact the helpline if the default PIN does not
work.
You have moved your
TV and you find you are
no longer able to receive
digital channels
The aerial feed maybe sent through a
distribution system which can/may reduce
the digital signal now received by the
digital box
Try a signal booster or a direct feed from the
aerial
GD11FVZS2_IB_0311.indd 15
3/15/2011 8:00:29 AM
