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Digital PRIORIS HX590 & HX590DP Server

Service Maintenance Manual  K-MN-SD00000-04-JG00.A

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Summary of Contents for PRIORIS MTE

Page 1: ...R I S M T E Service Maintenance Manual PRIORIS MTE Server K MN SD00000 04 JG00 A Copyright Digital Equipment Corporation All rights reserved November 1995 NIJMEGEN THE NETHERLANDS MCS LOGISTICS ENGIN...

Page 2: ...ts Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS252 227 7013...

Page 3: ...he SCU 16 SCI Files and CFG Files 16 Using the SCU 16 Configure The Computer 17 Adding ISA Boards 18 SCU AND SETUP OPTIONS 18 Additional Option Information 23 System Base Memory 23 System Board Extend...

Page 4: ...ry Cache Memory 43 Installing Video Memory upgrade on the SVGA Video Card 44 ADDING MASS STORAGE DEVICES 45 CHAPTER 4 TROUBLESHOOTING 47 INITIAL TROUBLESHOOTING 47 POST AND BOOT MESSAGES 48 BEEP CODES...

Page 5: ...oard Memory Banks locations 33 Figure 3 7 Removing the Lower Drive Bay Assembly 34 Figure 3 8 Removing the Lower Drive Bay Devices 35 Figure 3 9 Removing a Device from the Second Drive Bay 36 Figure 3...

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Page 7: ...apply to the computer s to be serviced since many of the diagnostic tests are designed to test more than one product CAUTION Digital recommends that only A certified engineers attempt to repair this e...

Page 8: ......

Page 9: ...ters as clients or as servers in a network environment Features Upgradable system comptible P24T ZIF socket 8 MB system RAM Upgradable to 128 MB on motherboard 128 KB external cache memory direct mapp...

Page 10: ...rmation Prioris MTE Server Model CPU RAM Cache FDD HDD CD ROM FR PCT73 BV 486DX2 66 MHz 8 MB 128 KB 1 44 MB None None FR PCT73 BB 486DX2 66 MHz 16 MB 128 KB 1 44 MB 1 GB SCSI 2 Standard FR PCT73 LE 48...

Page 11: ...y diskette supplied with the system Recovery Diskette A recovery diskette should always be prepared before attempting to upgrade the BIOS This diskette contains a BIOS image and a program to load the...

Page 12: ...ist a directory of BIN BIOS image files Select the desired image file The message The old BIOS will now be replaced by the new BIOS image Select Program to start or Cancel to abort Keep in mind that p...

Page 13: ...the following methods to access Setup ROM Based Setup Boot the computer and allow the POST to complete then press F1 to display the initial Setup screen SETUP COM Insert the Utilities diskette in dri...

Page 14: ...POST fails to complete successfully access Setup and check all settings If necessary press F5 to load factory default values Loading these values allows the computer to operate with a minimum of opti...

Page 15: ...S M T E The SCU The SCU enables to setup and configure the server using the menu driven items shown in figure 2 1 Depending on the installed hardware and level of server security required you might h...

Page 16: ...ics and the server resources they require for proper operation When additional EISA PCI or ISA expansion boards are installed make sure to copy the CFG files and overlays if applicable associated with...

Page 17: ...igure Computer option to configure the server 9 If applicable select the Maintain System Configuration Diskette option to create change or update SCI or CFG files 10 To end the SCU session select the...

Page 18: ...form the following steps to add ISA boards to the server configuration 1 Select Step 2 Adding and Removing Boards and update the list of boards and options to include any ISA boards to be installed in...

Page 19: ...e size and density of 3 inch diskette drives Selects the size and density of 5 inch diskette drives Disables the selected diskette drive Exchange Diskette Drives Enabled Disabled Enables the logical e...

Page 20: ...on board printer port Video Type VGA or EGA CGA 40 columns CGA 80 columns Monochrome Allows to specify the type and mode of the video module that is installed Shadow Video BIOS ROM Enabled Disabled E...

Page 21: ...mLock feature each time you boot the computer Keyboard Not Installed Installed Set this option to Not Installed if you plan to operate the computer as a network server without a keyboard installed Ena...

Page 22: ...56Hz NI 1024x768 43Hz I 1024x768 60Hz NI 1024x768 72Hz NI 1280x1024 43Hz I 640x480 60Hz NI 640x480 72Hz NI 800x600 60Hz NI 800x600 72Hz NI 800x600 56Hz NI 1024x768 43Hz I 1024x768 60Hz NI 1024x768 72...

Page 23: ...48 and 49 unless the Local Area Network LAN software does not recognize them Otherwise use types 2 and 3 Note that this option does not apply to SCSI devices Hard Drive 1 Hard Drive 2 This option mus...

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Page 25: ...erly connected Keep circuit boards and components away from non conductors Keep clothing away from circuit boards and components Keep circuit boards in anti static bags Be cautious when AC power is ex...

Page 26: ...should be an all purpose cleaner that is used in house Special Tools Required None Remedial Diagnostic Test Software QAPLUS fe Server Advanced Diagnostic Software latest version Supplier information D...

Page 27: ...g power cord from wall outlet 4 Disconnect power cord and monitor cord from server WARNING You might injure yourself or damage the server if you attempt to remove the side panel before unplugging the...

Page 28: ...erver Components Legend Component 1 Power supply 2 Three 5 inch half height drive bays 3 3 inch diskette drive 4 Fan Speaker assembly 5 Main logic board 6 One EISA or VL Bus local bus expansion slot V...

Page 29: ...ed local bus video slot one EISA or VL bus slot VESA An Industry Standard Architecture ISA board can be installed in EISA slots Expansion Slot Designation Description EISA slots 1 to 5 Supports extend...

Page 30: ...Logic Board Jumper Settings Setting in bold italics are factory default settngs Feature Description Setting BIOS top 8K reprogram Reserved for factory use only J43 open CPU Select P24T 486 DX or DX2...

Page 31: ...Digital PRIORIS MTE Server Service Procedures MCS Logistics Engineering Nijmegen 31 P R I O R I S M T E Main Logic Board Jumper Locations Figure 3 4 Main Logic Board Jumper Locations...

Page 32: ...A Video Card with 1 MB video memory SVGA Video Card jumper settings Setting in bold italics are factory default settngs Jumper Description Setting J1 VGA Contr Main Loigc Board IRQ9 Enabled Disabled I...

Page 33: ...4 MB 16 MB or 64 MB single in line memory modules SIMMs can be added The PRIORIS MTE Server requires 36 bit SIMMs that have an access time of 70 ns or less Memory Configurations Bank 0 Bank 1 Bank 2...

Page 34: ...nd unplug the power cord from the wall outlet 2 Unplug the power cord and monitor cord from the back of the server 3 Unlock and remove the left side panel 4 Remove the cables from the devices in the l...

Page 35: ...RIORIS MTE Server Service Procedures MCS Logistics Engineering Nijmegen 35 P R I O R I S M T E Removing Devices in the Lower Drive Bay Area continued DE C 006 01 Figure 3 8 Removing the Lower Drive Ba...

Page 36: ...llowing steps 1 Turn off the server Disconnect any external devices and unplug the power cord from the wall outlet Unplug the power cord and monitor cord from the back of the server 2 Unlock and remov...

Page 37: ...perform the following steps 1 Turn off the server Disconnect any external devices and unplug the power cord from the wall outlet Unplug the power cord and monitor cord from the back of the server 2 Un...

Page 38: ...d 1 Turn off external devices and server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove side panel 4 Remove all connectors 5 Remove CPU module retaining bracket and CPU m...

Page 39: ...monitor power 3 Unlock and remove side panel 4 Remove metal shield 5 Remove the upper and lower devices 6 Step 1 Remove ON OFF switch see Figure 3 12 7 Step 2 Remove screw from the Powerplug and pull...

Page 40: ...rocedures Digital PRIORIS MTE Server 40 MCS Logistics Engineering Nijmegen P R I O R I S M T E Removing Power Supply continued Figure 3 14 Removing the screws at the rear Figure 3 15 Removing the Powe...

Page 41: ...outlet Unplug the power cord and monitor cord from the back of the server 3 Unlock and remove the left side panel 4 Remove the battery 5 Install the new battery CAUTION Make sure pin 1 on the battery...

Page 42: ...de panel 3 Lift up the release lever and move the lever to the right 4 Remove the CPU chip and note the location of pin 1 The pin 1 location on the chip is designated by a white dot and a notch on the...

Page 43: ...essor An additional 128 KB cache memory option is available to increase secondary cache memory to256 KB This kit consists of four 20 ns 32 KB 8 SRAM DIP chips installed in sockets provided on the main...

Page 44: ...VGA Video card To install the video memory upgrade chips 1 Turn off the computer 2 Disconnect external devices ac power and monitor power 3 Unlock and remove cover 4 Remove SVGA video card and install...

Page 45: ...or three 5 inch half height devices Each drive bay is equipped with a removable panel to accommodate devices requiring front panel access The bottom two bays of this area can be used to mount one full...

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Page 47: ...rd disk drives spin down completely and then turn it back on If the POST detects an error take the appropriate steps to correct the problem After the problem has been resolved restart the computer Run...

Page 48: ...and so on These messages can differ at each occurrence POST Countdown Number Message Number Message Solution 240 0007 No timer tick Replace main logic board 200 0001 Shutdown failure Replace main log...

Page 49: ...is indicated by a 2 1 4 beep code aburst of two beeps a single beep and a burst of four beeps The following tables list the beep codes when it encounters an error The first table lists fatal errors th...

Page 50: ...RAM failure 2 4 1 Bit C 1st 64 KB RAM failure 2 4 2 Bit D 1st 64 KB RAM failure 2 4 3 Bit E 1st 64 KB RAM failure 2 4 4 Bit F 1st 64 KB RAM failure 3 1 1 Slave DMA register failure 3 1 2 Master DMA r...

Page 51: ...stalled Adjust the brightness and contrast controls Check all monitor connections Computer does not boot from an IDE hard disk drive Operating system software is not installed on the IDE hard disk dri...

Page 52: ...the keyboard to the keyboard port No response to mouse commands Mouse is password protected Mouse is connected to the keyboard port Mouse driver not installed Enter the keyboard and mouse password Con...

Page 53: ...e SCU and set the Diskette Write Protection option to Disabled Monitor Troubleshooting Problem Possible Cause Action No screen display Configuration error Run the SCU to configure the server for VGA o...

Page 54: ...running tests QAPlus FE Error Messages Component Messages Solution CPU Arithmetic Function Failed General Functions Failed Exception Interrupt in Protected Mode Refresh Failure Logic Functions Failed...

Page 55: ...ent Messages Solution CMOS CMOS Clock Test Failed Change time from Setup menu in QAPLUS Serial port COM port failed Serial Chip Error Serial Compare Error Serial Timeout Error Check COM device Check c...

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Page 57: ...ample some network expansion boards require a specific memory location If that location is already allocated a memory conflict results and the expansion board will not operate as expected Note that so...

Page 58: ...2FF COM2 378 37F LPT 3B0 3DF VGA Registers 3F0 3F7 Diskette controller 3F6 3F7 IDE Controller alt status device address 3F8 3FF COM1 46E8 VGA Enable register C00 EISA config PAGE register 800 8FF EIS...

Page 59: ...continued Priority Interrupt Controller Interrupt Number Interrupt Source 11 1 IRQ3 COM2 12 1 IRQ4 COM1 13 1 IRQ5 Reserved 14 1 IRQ6 Diskette drive 15 1 IRQ7 LPT DMA Channel Assignment Channel Control...

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Page 61: ...d Sequential write random read Destructive Tests Floppy Disk All Tests Keyboard All Tests COM Ports All Tests LPT Ports All Tests Pointer device All Tests 3 Successful bootstrap of the on the computer...

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Page 63: ...st strap Other Needed Materials Cleaning agent should be an all purpose cleaner that is used in house Required Special Tools None Remedial Diagnostic Test Software QAPLUS fe PC Advanced Diagnostic Sof...

Page 64: ...T E ECO FCO Information BIOS version information Refer to the Digital DECpc Bulletin Board Support for the latest information on BIOS upgrades Network locations North America South America Australia...

Page 65: ...ards The most current product information and technical support is also available on line The most current device drivers Setup diskettes and technical tips can be found on all of these bulletin board...

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Page 67: ...ll do our best to make this document a valuable support to your service effort for Digital Please fill out the reader feedback form and send or fax it to Digital Equipment Parts Center b v Att MCS Log...

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Page 69: ...Personal Notes...

Page 70: ...Personal Notes...

Page 71: ...Personal Notes...

Page 72: ...Personal Notes...

Page 73: ...ed on this form are used at Digital s direction Did you find errors in this manual If so specify by page What is your general reaction to this manual format completeness organisation etc Is the docume...

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