14
6.
Trouble Shooting Q&A
Most of the troubleshooting issues can be easily solved. The common cases and their
respective solutions are listed in the table below. If the problem persists, please contact
the after sales service.
Problem
Possible Reason
Solution
The power does not
turn on
The fuse has blown
Check for short circuits in the wires,
replace the fuse with the same rating.
The power cord is not
properly inserted into the
unit.
Check the power wire connection.
No audio.
The unit is not on but no
audio
Check the FM output connection
The number of available
channels is limited due to
the local broadcasting
system. The available
channels can vary
depending on the area.
Perform “Scan” rescan all the channels.
The signal quality of some
TV channels is too low.
Please use active antenna instead of
passive antenna for better reception
quality
In DAB mode, the
number of radio
channels is not as
much as we
expected.
Some Radio channels are not
available.
Only the locally free broadcasted
channels can be viewed. They can differ
depending on the area.
The antennas are not
properly connected.
Please check the connection of the
antennas and place the antenna at
different location. (Ref. page7: DAB
antenna connection)
In DAB mode, all of
the channels show
low signal quality
No radio service is provided
in the area.
Check your country DAB radio coverage
map. It is not possible to listen to digital
radio in non-covered areas.
No “line-of-sight” between
unit and controller
Ensure there are no obstacle between the
controller and the unit.
The remote control
does not work
Power of remote controller is
low
Check the remote control battery.
