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Summary of Contents for DECserver 300

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Page 2: ...Cserver 300 terminal server It is intended for the server manager Supersession Update Information This is a new manual Software Version DECserver 300 Vl 0 This manual applies to Version 1 0 of DECserv...

Page 3: ...bility is assumed for the use or reliability of software on equipment that Is not supplied by Digital or its affiliated companies Copyright 1989 by Digital Equipment Corporation All Rights Reserved Pr...

Page 4: ...The Console Port The DECserver 300 Self Test Types of Errors Fatal and Non Fatal The Seven Segment Status Display Diagnostic Status and Error Codes Server Software Status Codes DECserver 300 TEST Com...

Page 5: ...ory Resources 4 8 4 5 No Console Messages 4 9 4 6 Down Line Loading Problems Code 3 on the Status Display 4 10 4 6 1 Down Line Load Starts Then Fails 4 10 4 6 2 Down Line Load Does Not Start 4 12 4 7...

Page 6: ...kaging a DECserver for Shipping 8 2 8 3 Forwarding Up Line Dump Data 8 2 Index Figures 1 1 Network Components 1 1 1 2 Composition of Network Components 1 2 2 1 DECserver 300 Seven Segment Status Displ...

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Page 8: ...1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Briefly introduces DECserver 300 problem solving Describes the troubleshooting tools and the hardware and software features that...

Page 9: ...es indicate keywords that must be entered You can enter them in either uppercase or lowercase You can abbreviate command keywords to the fust three characters or the minimum unique abbreviation lowerc...

Page 10: ...component is broken down into its parts as shown in Fig ure 1 2 In Figure 1 2 hardware devices are represented by solid line rectangles Software is represented by rectangles outlined with dashed line...

Page 11: ...t Ports SER 1CE NODE ElHERNET CABLE REPEATERS CONNECTORS Ethernet Component Parts ElHERNET TRANSCEIVER Service Node Component Parts ETHERNET TRANSCEIVER DECs rver 300 TRANSCEIVER CABLE TRANSCEIVER CAB...

Page 12: ...er installation you can use the DEFINE SETPORTcommands to set up the console port with other values for speed character size and parity Port 1 is the default console port Notice that the factory set d...

Page 13: ...The DECserver 300 seven segment status display is located on the control indicator panel of the server unit see Figure 2 1 The seven segment status display is also referred to as the status display Th...

Page 14: ...two general categories Diagnostic status and error codes these codes are displayed while the server self test diagnostics are running Server software status codes these codes are displayed after succ...

Page 15: ...error self test stops code 9 flashes and the diagnostic dot blinks in the status display After self test the diagnostic dot See Table 2 1 indicates the following If the diagnostic dot remains off afte...

Page 16: ...ndicates that the timer tests are running Indicates that the ROM subsystem tests are running Indicates that the Ethernet subsystem tests are running tested in internalloopback Indicates that Ethernet...

Page 17: ...appears in the display Table 2 2 Server Software Status Codes Seven Segment Status Display SOFTWARE STATUS CODES 4 3 2 o Pattern Indication Indicates that the server is requesting a down line load of...

Page 18: ...ommand lets you test a server port or port device The TEST LOOP command lets you test communication between the server and any DECnet node Refer to the Terminal SenJer Commands and Messages manual for...

Page 19: ...ata to the internal port hardware the external port hardware or to the port device When you specify that the data be sent to the internal or external port hardware the data is looped back and the DECs...

Page 20: ...Ethernet circuits Loop assist tests loop data between a source node and a destina tion node on the Ethernet the tests use a third node on the Ethernet to relay the data This third node is called an as...

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Page 22: ...ror message 913 the server automatically initializes 3 If interactive users can enter server commands have them finish their active sessions and then log out from the server If users cannot enter comm...

Page 23: ...affect all ports but affects an individual port see Chapter 5 6 If a problem is evident from an error message on a terminal check the error message in the Terminal Server Commands and Messages manual...

Page 24: ...cable at the server and at the wall outlet Correction Check the wall outlet using another electrical device or plug the server into another outlet If you have fuses for your wall outlet or power cord...

Page 25: ...ration sales office for service or replacement See Chapter 8 4 2 Diagnostic Dot Is Off Fatal Error or Test in Progress If the diagnostic dot remains off for longer than two minutes after self test beg...

Page 26: ...ert the server power cord Continue to hold the reset switch in for one second after power up Resetting Sl causes the factory set port characteristics to be re loaded into the server permanent database...

Page 27: ...sed to store the characteristics is faulty Return the server to Digital Equipment Corporation for repair or for replacement See Chapter 8 4 3 4 Error Messages 935 and 936 4 4 Local 935 Service charact...

Page 28: ...Image load not attempted Local 950 Troubleshooting procedures should be followed Local 952 Enter Ap to restart self test Problem Problem Problems on A Ports The incorrect Ethernet port has been select...

Page 29: ...r for replacement b If the diagnostic dot stays on without blinking go to step 3 to isolate and to determine the faulty unit 3 Unplug the Ethernet loopback connector from the Ethernet connector on the...

Page 30: ...supplied with the server to the ThinWire Ethernet port 3 Select the ThinWire port by pushing in the selector switch and ensure that the ThinWire LED is illuminated 4 Initialize the server by pressing...

Page 31: ...Errors is incrementing server memory is full Refer to the following corrections if the Resource Errors is incrementing in the display Correction Adjust groups to restrict the least used nodes from be...

Page 32: ...that the device is physically connected to that port on the server unit The console telIDinal is faulty Correction Refer to Chapter 5 for troubleshooting procedures for individual port devices The in...

Page 33: ...sequence of messages appears on the console terminal at regular in tervals Local 953 Attempting to locate load host rJrame format Local 955 Host hosl address located rJrame format Local 956 Requesting...

Page 34: ...the server software image is not defined on the load host Correction The server SOFTWARE characteristic should be defined as SH1601ENG The DECserver 300 Management man ual explains how to reset SOFTW...

Page 35: ...l name SYS SYSROOT DECSERVER This is the procedure used to configure a DECserver 300 unit in the load host database 2 Enter number 1 in the menu of options This option displays the DECnet address the...

Page 36: ...S hosts only For example on a load host running VMS the logical symbol MOM LOAD that must point to the DECserver load directory is not defined Correction On VMS systems the logical symbol MOM LOAD mus...

Page 37: ...nnection is on Service is enabled on the service circuit The following is an example of the NCP commands needed to per form these checks and the NCP output NCP SHOW EXECUTOR STATUS Node Volatile Statu...

Page 38: ...same Ethernet as the server to be a load host for the DECserver 300 unit Have the system manager on the load host add the server to the load host database by running the DSVCONFIG procedure Correction...

Page 39: ...to up line dump the server software ifthe server s DUMP characteristic is set up as en abled Problem A fatal hardware error has been detected Correction There is no corrective procedure for this prob...

Page 40: ...this problem Record the values for the five parameters in the error message Send this data in a software performance report SPR and the dump file to Digi tal Equipment Corporation See Chapter 8 After...

Page 41: ...e Problems 4 18 H you have only a few devices attached to a DECserver individual port or port de vice problems may appear to be a single problemaffecting all ports Ifthe problems in Sections 4 1 to 4...

Page 42: ...that the power switch is on 3 if the device has fuse replace it if the device has a circuit breaker reset it If the power indicator stays off for more than one minute assume that the device is faulty...

Page 43: ...t speed of the server port The output speed of the device must match the input speed of the server port Match the device parity and the character size to the values for and parity for the port in the...

Page 44: ...the following configurations A character size of 8 bits no parity or a character size of 7 bits even parity An input and output speed set to 75 110 134 150 300 600 1200 1800 2000 240Q 4800 9600 or 19...

Page 45: ...is faulty Return the DECserver 300 unit to Digital Equipment Corporation see Chapter 8 If you do not specify a value for the COUNT option in the TEST PORT command the default count is in effect and 2...

Page 46: ...t connector on the control indicator panel From another ter minal enter the TEST PORT LOOPBACK EXTERNAL com mand using the faulty port number You must disconnect the tenninal to install the loopback c...

Page 47: ...l operator s guide Use the SHOW MONITOR PORT n CHARACTERISTICS com mand to display the values currently set for flow control The SHOW MONITOR PORT n STATUS command displays the oper ating condition of...

Page 48: ...user can transfer files to and from service nodes or to and from remote PCs that are attached locally to service nodes Successful file transfers between a port user s PC and a service node depend on...

Page 49: ...s The command example shown is in continuation format SET TERMINAL PASSALL NOHOSTSYNC NOTTSYNC NOBROADCAST _ EIGHTBIT NOWRAP 5 4 A Line Printer Fails at a Remote Access Port 5 8 A line printer is a po...

Page 50: ...or more ports make sure the system manager has the correct service name Garbled characters or nonsense characters are printed in VMS host initiated print requests Correction Check the AUTOBAUD charac...

Page 51: ...cts service sessions and the port is logged out You can de fine the port characteristic INACTIVITY LOGOUT as ENABLED Then if a local user has no active sessions the server logs the user out automatica...

Page 52: ...apter 7 If the problem occurs during communication with a single service the problem is probably with the service node hardware including the Ethernet interface The problem may also be in the service...

Page 53: ...t to the service This condition means that the service node has crashed or is otherwise unreach able You can check the node status using the SHOW NODE SUIv1MAR Y command with the node name Report the...

Page 54: ...pt to reconnect to the service This condition indicates a problem with the LAT software on the service node Report the problem to the service node system manager Local 226 Connection to service name n...

Page 55: ...ay the groups do not match Determine the groups that are enabled for the service node Then adjust the AUTHORIZED GROUPS list for the port as described in the DECserver 300 Management manual 6 4 Server...

Page 56: ...the LAT documentation that comes with your operating system The number of service nodes on the network exceed the value for the server s node limit characteristic Correction Use group codes to restric...

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Page 58: ...ual describes the counters and pos sible error indications Note that Ethernet problems can also be indicated by down line load or up line dump failures Problem Or Or The counters listed on the right h...

Page 59: ...dicates a successful test Message 513 appears if the returned data was cor rupted or if the test timed out with no response from the target node IfTEST LOOP fails work with your network manager to res...

Page 60: ...stem Con tact your Digital Equipment Corporation sales representative for more information 8 1 Before You Contact Digital Equipment Corporation To ensure a prompt solution Be sure the load host contai...

Page 61: ...nt Corporationfor repair or for replacement pack the unitcarefully Ifpossible you should use the original ship ping carton and packaging material 8 3 Forwarding Up Line Dump Data 8 2 Ifa fatal bugchec...

Page 62: ...rvice 8 1 Down line loading problems 7 1 DSR signal using on printers 5 10 E Error 201 or 206 6 2 Error 202 or 207 6 3 Error 224 or 264 6 2 Error 226 or 266 6 3 Error 711 or 715 6 5 Error 711 716 or 7...

Page 63: ...troubleshooting 5 8 using signal check 5 9 Index 2 Problem on all ports 3 1 R RCF Remote Console Facility 2 9 Remote Console Facility RCF 2 9 Repackaging a DECserver for shipping 8 2 Reporting proble...

Page 64: ...and 2 9 with TEST SERVICE command 2 8 Testing communication between server and a DECnet node 2 8 2 9 7 2 between server port and service node 2 8 Troubleshooting tools for 2 1 what to do first 3 1 u U...

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Page 66: ...Poor Excellent Accuracy 1 2 3 4 5 Readability 1 2 3 4 5 Examples 1 2 3 4 5 Organization 1 2 3 4 5 Completeness 1 2 3 4 5 Did y6u find errors in this manual If so please specify the error s and page nu...

Page 67: ...REPLY LABEL FIRST CLASS PERMIT NO 33 MAYNARD MASS POSTAGE WILL BE PAID BY ADDRESSEE DmDDmD Networks and Communications Publications 550 King Street Littleton MA 01460 1289 DO NOT CUT FOLD HERE NO POS...

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