44
TROUBLESHOOTING GUIDE
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM
CAUSE
SOLUTION
Unit will not
Battery is low/empty.
Recharge battery as
turn on.
described on page 7.
Power button hasn’t
Press the Power button.
been pressed.
No sound.
Headphones are not
Insert headphones.
inserted.
Volume is set too
Raise the volume using the
low.
Volume Up button.
The media files
Download uncorrupted
are corrupted.
files.
No files are in the
Upload files to the unit as
player.
described on pages 16-19.
The computer is not
The player is
Make sure player is
recognizing the
not securely connected.
securely connected.
player.
Win98 Driver isn’t installed Install Win98 driver and/or see
or computer is not
pages 13-15 for
compatible.
compatibility.
WMA files with DRM
Incorrect downloading
See page 18 to download
can’t playback.
methods.
WMA files with DRM.
