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Digisol DG-WU2008, User Manual

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DG-WU2008 User Manual 

 

  

60 

CHAPTER 5 Troubleshooting 

 

This Chapter provides solutions to problems for the installation and operation of 
the Wireless Access Controller. You can refer to the following if you are having 
problems. 

 

1 Why can’t I configure the controller even when the cable  is plugged and the LED is  lit? 

 

Do a Ping test to make sure that the Wireless  
Access Controller is responding. 
 
Go to 

Start > Run

. 

 
Type cmd. 

 
 

1.

 

Press OK. 

 

2.

 

Type 

ipconfig 

to get the IP of default gateway. 

 

3.

 

Type “

ping  172.16.0.1”. 

Assure that you ping  the correct IP Address 

assigned to this wireless access controller. It will show four replies if you 

ping correctly. 

 

 

Note: 

It  is  recommended  that 

you use an Ethernet connection 

to configure it

 

Summary of Contents for DG-WU2008

Page 1: ...1 DG WU2008 User Manual V1 0 2019 06 13 As our products undergo continuous development the specifications are subject to change without prior notice...

Page 2: ...possible that information in this document is not up to date Please check with your local distributors for latest information No part of this document can be copied or reproduced in any form without...

Page 3: ...2 A INTERFACE CONFIGURE 13 4 2 A 1 WAN CONFIGURE 13 4 2 A 2 LAN DHCP 14 4 2 A 3 PHYSICAL PORT DEFINITION 15 4 2 A 4 SUBINTERFACE CONFIGURE 15 4 2 B ROUTE RULE 16 4 2 B 1 MULTI LINE DEVERSION RULES 16...

Page 4: ...CT 39 4 7 1 A TIME OBJECT 39 4 7 1 B SOURCE IP OBJECT 39 4 7 1 C PORT OBJECT 40 4 7 1 D DESTINATION IP OBJECT 40 4 7 2 APPLICATION OBJECT 41 4 7 2 1 BUILT IN APPLICATION OBJECT 41 4 7 2 1 A BUILT IN A...

Page 5: ...S FEATURE IS FOR FUTURE USE 53 4 11 A BPN SERVER 53 4 11 B BPN ACCESS STATUS 54 4 12 DEVICE MAINTENANCE 54 4 12 A FIRMWARE UPGRADE 54 4 12 B MODIFY PASSWORD 55 4 12 C PING DETECTION 55 4 12 D CONFIGUR...

Page 6: ...Router AC Controller Management VLAN Management functions When worked as a router it can access into 512 end users to do advertisement and captive portal authentication When worked as a controller it...

Page 7: ...of this controller is 172 16 0 1 By default DHCP Server is enabled only on LAN1 port 172 16 0 x 255 255 0 0 This controller has individual IP address on each LAN port For first time installation conne...

Page 8: ...2 LAN5 WAN3 LAN4 WAN4 LAN3 LAN2 LAN Ports in default mode but can set up as WAN ports in gateway operation mode based on requirement LAN1 LAN Port as default CONSOLE Serial port USB Two for USB flash...

Page 9: ...t IP address of device is 172 16 0 1 Connect the PC to controller PC will obtain the IP address directly from AC controller DHCP server Input AC Controller s IP address http 172 16 0 1 2011 into brows...

Page 10: ...ace Status It displays the active interface port connectivity status Link Speed IP address Mac Address Receive Send speed Display Ports Status Grayed out means nothing connected to above ports green m...

Page 11: ...erface detail Upstream Downstream bandwidth KB IP Address Status total Upstream downstream speed KB S Flow MB If you click Operation icon it will display the respective interface detail as shown below...

Page 12: ...anual 12 4 1 c LAN IP Flow You can view the connected User sessions under this option Click on desired User IP address to view the session logs 4 1 d Application Flow Display the user running applicat...

Page 13: ...x x Configurable WAN LAN port as per requirement sub interface for VLAN configuration This tab options are described as below 4 2 a 1 WAN Configure LAN1 WAN1 are by default ports rest all configurabl...

Page 14: ...port under this tab Every LAN port have different IP network By default DHCP Server is enabled only on LAN1 interface Similarly you can enable disable DHCP Server for other LAN interface if required...

Page 15: ...AP or Wi Fi Users We can connect controller s LAN port with VLAN switch s trunk port configure the VLAN id and associated parameters on both the devices so that the controller can manage the wireless...

Page 16: ...create Source IP Destination IP object under Object Management tab map the defined object traffic to selected WAN interface Session Shunt It will divide the user s internet bandwidth as per the numbe...

Page 17: ...te 4 2 b 2 1 Static Routing You can manually add static route to this device to define the path selection of traffic from one interface to another 4 2 b 2 2 Routing Information Displays the routing ru...

Page 18: ...ler with varying public IP addresses to be located using Internet domain names To use DDNS you must setup an account with a DDNS provider such as DynDNS org etc When you set up an account with a DDNS...

Page 19: ...an FTP server that you want to be accessible via the Internet you will have to open the desired ports on controller 4 2 d 1 Port forwarding Also called inbound firewall rules You can create port forwa...

Page 20: ...If you use a DMZ to forward all inbound traffic to a device in you local network that device loses all the protection of the device s firewall It is totally exposed to the Internet 4 2 d 3 Src NAT You...

Page 21: ...008 User Manual 21 4 2 d 4 Dst NAT You can add a Destination NAT rule under this tab 4 3 Flow Control Policy 4 3 1 Smart Flow Control Under this tab you can set define bandwidth for respective WAN int...

Page 22: ...Bandwidth Control You can define limit the bandwidth for specific Address Pool or User under this option Set the Upstream Downstream limit in KB S 4 3 3 Free Flow Control You can define IP pool under...

Page 23: ...ntroller NOTE By default AP will be in FAT Mode You need to set it in FIT Mode to get it discovered on controller 4 4 1 AP List AP List displays the online offline wireless AP list You can do the foll...

Page 24: ...can be easy to know this wireless AP Device IP The wireless AP s IP address MAC Address MAC address of wireless AP SSID Shows the SSID of wireless AP Users Shows how many users are connected with wir...

Page 25: ...t the connected model in drop down menu Just select the desired model confirm the settings Once you confirm the settings it will list the template Click on Config to configure the Wireless settings fo...

Page 26: ...configuration After applying the template you can view the updated AP configuration under AP List 4 4 3 AP Upgrade You can view the current firmware version of connected AP s latest if any under this...

Page 27: ...ortal Authentication 4 Mac Authentication 4 5 1 a PPPoE Authentication Enable PPPoE authentication on respective Interface as shown below You can bypass certain Users by adding them under Free Auth IP...

Page 28: ...s option as shown below Now create a User account for PPPoE Auth Method under User Management Auth User tab The users connected through LAN1 interface will not be able to access the internet until and...

Page 29: ...r will be listed under Access Status tab in PPPoE Auth option on controller You can disconnect the PPPoE client from web GUI itself by clicking the icon highlighted below 4 5 1 b Portal Authentication...

Page 30: ...ettings You can customize the Web Login page by uploading the images as desired under Customize Auth Page Create a User account for Portal Auth Method under User Management Auth User tab The users con...

Page 31: ...or Web authentication on controller to go online 4 5 1 c IP Authentication You can allow limit certain IP address to desired LAN interface of controller using this method You need to create User Accou...

Page 32: ...method You need to create User Account with desired IP address under User Management Auth User tab NOTE You can set the schedule for defined Users to allow internet access for limited time period und...

Page 33: ...f Notify Page You can define a notification page under this tab 4 5 2 User Management 4 5 2 a Auth User You can create the desired User Account for PPPoE Dial UP IP Address Auth MAC Address Auth Web A...

Page 34: ...display the created users list as shown below 4 5 2 b Auth User Status It displays the user Online Offline status along with uptime It will display the user session details once you click on desired...

Page 35: ...k You can view the connected User Sessions speed in graphical format User Auth Log It will display the authenticated user status 4 5 2 c Department Level Definition You can define multiple departments...

Page 36: ...Control 4 6 1 Application firewall You can create firewall rule policy for Specific Address User Level or Department under this tab You can create object for Time Destination IP Destination Port Appl...

Page 37: ...DG WU2008 User Manual 37 4 6 2 URL Redirect You can redirect any url to defined site on controller 4 6 3 Domain Redirect You can redirect any domain to defined fixed IP on controller...

Page 38: ...DG WU2008 User Manual 38 4 6 4 Message Push Configure You can configure message push settings under this tab...

Page 39: ...IP under this tab 4 7 1 a Time Object By default one object already exist on controller for any time If you want to define a rule policy for specific time slot you can create a Time object as Shown be...

Page 40: ...e predefined Port Object already created on Controller by default You can create an object for any customized port if required under this tab 4 7 1 d Destination IP Object You can create an object for...

Page 41: ...t in App Object Upgrade By default there are certain built in application objects in controller You can Upgrade the built in object library under this tab If Auto update built in library option is ena...

Page 42: ...2 Custom Application Object 4 7 2 2 a Customize App Object You can create new object under Custom which is not listed in built in app object 4 7 2 2 b Define App by Domain You can create new object b...

Page 43: ...2 2 c Define App by Objective IP Port You can define Local User IP Pool for respective customized object under this tab 4 8 Safety Protection 4 8 1 IP MAC Binding You can bind IP address for respectiv...

Page 44: ...on Quantity Limit You can define the concurrent TCP UDP connection for respective Address User Level or on department basis 4 8 3 LAN Abnormal Detection You can enable DHCP Detection Loop Detection or...

Page 45: ...4 LAN Attack Protection You can set the packet threshold for respective LAN interface under this tab 4 8 5 WAN Ping Forbid WAN Login You can forbid remote ping remote management of controller close t...

Page 46: ...Log Parameters You can select below option to store the logs to internal memory but after reboot it will clear the logs You can specify Log Server IP if any under this tab 4 9 2 User Auth Log You can...

Page 47: ...Online User Log Here you can view the number of online Users at specific time interval in graphical format 4 9 4 Interface Flow Log Here you can view the upstream downstream rate of respective Interf...

Page 48: ...al 48 4 9 5 System Log You can view the system logs under this tab 4 10 VPN You can configure following VPN connectivity on this controller 4 10 1 PPTP 4 10 1 a PPTP VPN Server Configure PPTP Connecti...

Page 49: ...Once PPTP Server is configured create a User for VPN Dial UP under Auth User 4 10 1 b PPTP VPN Access Status You can view the PPTP connectivity status under this option You can also disconnect the con...

Page 50: ...nual 50 4 10 2 L2TP 4 10 2 a L2TP VPN Server Configure L2TP Connectivity as shown below Once L2TP Server is configured create a New User or you can use the same user account Configured for VPN Dial UP...

Page 51: ...can also disconnect the connected user using the GUI 4 10 3 VTUNS 4 10 3 1 VTUNS Configure You can configure Server Client Tunnel using this option on controller You would require controller at the re...

Page 52: ...You need to define a Tunnel Name ID remote local network along with netmask under this tab On Remote Controller you need to set it as VPN Dialing Client Enter the other controller IP as Server IP spe...

Page 53: ...DG WU2008 User Manual 53 4 10 3 2 VTUNS Status You can view the VTUNS status under this tab 4 11 BPN This feature is for future use 4 11 a BPN Server You can configure BPN Server under this tab...

Page 54: ...WU2008 User Manual 54 4 11 b BPN Access Status You can view the BPN Status under this option 4 12 Device Maintenance 4 12 a Firmware Upgrade You can upgrade the firmware on controller using this opti...

Page 55: ...DG WU2008 User Manual 55 4 12 b Modify Password You can set the management password under this tab 4 12 c Ping Detection Here you can check the ping to respective WAN interface under this tab...

Page 56: ...Manual 56 Here you can check the ping to multiple interfaces at a time 4 12 d Configure File Maintenance Here you can import export controller configuration settings You can reset the controller to de...

Page 57: ...DG WU2008 User Manual 57 You can backup the configuration to Email ID 4 12 e Restart Device You can reboot the device or Power it OFF under this option...

Page 58: ...DG WU2008 User Manual 58 4 12 f Timed Task You can define a timed task under this option 4 12 g Time Synchronization You can define a Time Server under this option...

Page 59: ...ual 59 4 12 h Cloud Configure For Future Use You can configure cloud settings under this option You can also change the Management password by clicking this option To logout the Web Interface click th...

Page 60: ...troller even when the cable is plugged and the LED is lit Do a Ping test to make sure that the Wireless Access Controller is responding Go to Start Run Type cmd 1 Press OK 2 Type ipconfig to get the I...

Page 61: ...isted below are applicable for all network adapters 1 Go to Start Right click on My Computer Properties 2 Select the Hardware Tab 3 Click Device Manager 4 Double click on Network Adapters 5 Right clic...

Page 62: ...C If settings are correct ensure that you are not using a crossover Ethernet cable not all Network Interface Cards are MDI MDIX compatible and using a patch cable isrecommended D If the connection st...

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