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DHU500 Series MPEG4-4/8/16Channel - Installation/ Operation Manual
Q & A
Q: The message “Can’t display the page” is shown and failed to connect to DVR, though input
the IP address or domain name on the internet explorer window.
A: 1) DVR is out of order or 2) there is a problem on the network connection. Please check the
DVR is working properly and, if it does, check the connection both on DVR and PC.
Q: Can’t download the ActiveX Control.
A: It does if “Windows XP Service Pack 2” is installed on the PC. Remove “service pack 2” on
the menu, “program add & removal” on the control panel. Or, refer to Appendix 3.
Q: The client program is terminated with the message “Unsupported OS version!”
A: The client program is works on Window XP, 2000. It does not support Win.98, 98SE, ME.
Q: Log-In box appears repeatedly.
A: It appears repeatedly when Client ID & Password is input wrong. Please check the exact ID
& PW memorized on the DVR.
Q: I can’t change “Draw mode” on the menu, Local setup?
A: It doesn’t allow the change during the live monitoring and playback. If required, please stop
the live monitoring or playback. Then, you can change the “Draw mode”.
Q: Where is the saved file located?
A: It is located at “C:\DG\Client\Saved”. The file can be played with Image viewer.
Q:
There is no response after pushing the OSD button?
A: OSD is showing several status during playback. If the detail item is not specified on the
“Local Setup”, there is no response even if pushing the OSD button during playback. Try it
after selecting required OSD menu on the Local Set-up.
Q: Client program (internet explorer) disappeared when I entered new web site?
A: Since some web sites are capable of remove the existing explorer, please disable “
re-use
the window in executing shortcut” under “ Tools-> Internet Option-> advance (advance is
located under “Search” ).
