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About the Digi Utility Communication Hub for the TransPort® WR21

Special notes on safety for wireless routers

Digi Utility Communication Hub for TransPort® WR21 Installation Guide

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Wireless routers incorporate a wireless radio module. Users should ensure that the
antenna(s) is (are) positioned at least 1 meter away from themselves and other persons
in normal operation.

When in a hospital or other health care facility, observe the restrictions on the use of
mobile phones. Do not use the unit in areas where guidelines posted in sensitive areas
instruct users to switch off mobile phones. Medical equipment may be sensitive to RF
energy.

The operation of cardiac pacemakers, other implanted medical equipment and hearing
aids can be affected by interference from cellular terminals such as the wireless routers
when places close to the device. If in doubt about potential danger, contact the physician
or the manufacturer of the device to verify that the equipment is properly shielded.
Pacemaker patients are advised to keep the wireless router away from the pacemaker
while it is on.

Wireless routers must NOT be operated on aircraft. The operation of wireless appliances
in an aircraft is forbidden to prevent interference with communications systems. Failure
to observe these instructions may lead to the suspension or denial of cellular services to
the offender, legal action, or both.

As with any electrical equipment, do not operate the unit in the presence of flammable
gases, fumes or potentially explosive atmospheres. Radio devices should not be used
anywhere that blasting operations are taking place.

Wireless routers receive and transmit radio frequency energy when power is on.
Interference can occur if used close to TV sets, radios, computers or inadequately
shielded equipment. Follow any special regulations and always power off your unit
wherever forbidden or when it may cause interference or danger.

SOS IMPORTANT! - Wireless routers operate using radio signals and cellular networks
cannot be guaranteed to connect in all possible conditions. Therefore, never rely solely
upon any wireless device for life critical communications.

Product Disposal Instructions

The WEEE (Waste Electrical and Electronic Equipment: 2002/96/EC) directive has been introduced to
ensure that electrical/ electronic products are recycled using the best available recovery techniques
to minimize the impact on the environment.

This product contains high quality materials and components which can be recycled. At the end of its
life this product MUST NOT be mixed with other commercial waste for disposal. Check with the terms
and conditions of your supplier for disposal information.

Digi International Ltd WEEE Registration number: WEE/HF1515VU suitable for computers and other
electronic equipment.

Summary of Contents for Digi Utility

Page 1: ...Digi Utility Communication Hub for TransPort WR21 Installation Guide ...

Page 2: ...any kind expressed or implied including but not limited to the implied warranties of fitness or merchantability for a particular purpose Digi may make improvements and or changes in this manual or in the product s and or the program s described in this manual at any time Warranty To view product warranty information go to the following website www digi com howtobuy terms Send comments Documentatio...

Page 3: ...s 10 Mounting the Utility Communication Hub Install the cable 12 Connect the hardware Install SIM card s 13 Connect the antennas 14 Connect power 15 Auxiliary power cable 15 Install the battery 16 Battery disposal 16 Device initialization Configuration Network settings 17 Web interface 17 Command line interface CLI 19 CLI notes 19 Communication settings 19 Network settings 20 Digi Utility Communic...

Page 4: ...Digi Utility Communication Hub for TransPort WR21 Installation Guide 4 Troubleshooting Troubleshooting resources 21 Unable to open the web interface 21 Unable to log in to the web interface 21 ...

Page 5: ...onnect the power supply before contacting your supplier for a repair or replacement 3 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only the accessories attachments and power supplies provided by the manufacturer connecting non approved antennas or power supplies may damage the unit cause interfe...

Page 6: ...nsure that an electrical hazard is not present WARNING Bonding between conduit and Protected Earth PE is required and must be part of the installation WARNING Conduit hub WARNING Mounting the device vertically will ensure proper orientation Cover screws are required as part of the safety rating Special notes on safety for wireless routers Digi International products are designed to the highest sta...

Page 7: ...may lead to the suspension or denial of cellular services to the offender legal action or both As with any electrical equipment do not operate the unit in the presence of flammable gases fumes or potentially explosive atmospheres Radio devices should not be used anywhere that blasting operations are taking place Wireless routers receive and transmit radio frequency energy when power is on Interfer...

Page 8: ...ation Hub for TransPort WR21 Installation Guide 8 Package contents If any item is missing or damaged please contact your supplier Depending on model and configuration the package may also contain additional cables or antennas as appropriate ...

Page 9: ...allation Guide 9 Product features Exterior features Front view 1 Cellular antenna TNC connectors 2 Vent plugs 3 Locking hasps Back view 1 Cellular antenna TNC connectors 2 Mounting brackets 3 1 conduit hole 4 1 2 conduit holes Note Some of the conduit holes shown below may not be accessible ...

Page 10: ...lation Guide 10 Interior features 1 Primary cellular antenna cable 2 Secondary cellular antenna cable 3 SIM slot 4 Battery mounting bracket 5 Protected bonding ground 6 AC wiring terminal block protected earth ground PE 7 Battery terminal 8 Ethernet connectors LAN0 and LAN1 9 Ethernet switch ...

Page 11: ...own and the dual cellular antennas facing up There are two mounting flanges on the base of the unit Dimensions are approximately 10 x 12 x 6 3 Remove the seal plugs on either the bottom or rear surface of the device There are three 1 2 NPT holes and three 1 NPT holes Note Conduits or fittings are not provided It is the responsibility of the installer to determine which hardware to use Note Bonding...

Page 12: ...ansmit data 4 In DTR Data terminal ready 5 N A GND Ground 6 Out DSF Data set ready 7 In RTS Ready to send 8 Out CTS Clear to send 9 Out RI Ring indicate RS 232 Pin Direction RS 232 DCE Description 1 Out CTS_B Clear to send B 2 Out RD_A Receive data A 3 In TD_A Transmit data A 4 In RTS_B Ready to send B 5 N A GND Ground 6 Out RD_B Receive data B 7 In RTS_A Ready to send A 8 Out CTS_A Clear to send ...

Page 13: ...rd in the lower slot SIM 2 with the contacts face up In both cases insert the end of the SIM card with the chamfered corner first The Utility Communication Hub also allows for dual network installations where one wireless service can be used as a back up in the event that the primary service fails These installations cannot be used to access two networks simultaneously By default SIM 1 is used for...

Page 14: ...cellular antenna cables come pre installed Note For most applications the antenna s included with the unit will provide suitable reception but some circumstances environments may require a higher quality antenna or one mounted in a different location If this is the case Digi has many antenna options to choose from Contact your sales representative or visit www digi com If you use antennas other th...

Page 15: ...exceeding 2500 V The device is intended to be connected to an AC power source that is separately protected by a building branch circuit rated at 20A Consult the local state and federal codes and guidelines The device is rated for 105 277 VAC power single phase Connect power to the device using the AC wiring terminal block shown in the figure Auxiliary power cable The auxiliary power cable is desig...

Page 16: ...ttery into the battery mounting bracket as shown Note Ensure that the battery terminals are facing upwards 2 Connect the red wire of the battery cable to the red positive lead on the battery 3 Connect the black wire of the battery cable to the black negative lead on the battery Note The remaining end of the battery cable should not be connected to the power supply until the unit has been installed...

Page 17: ...0 The unit has a DHCP server enabled by default which can assign an appropriate IP address to your PC if the PC is configured to get an IP address automatically You can also manually configure your PC to be on the 192 168 1 x network For example you can use the IP address 192 168 1 2 and subnet mask of 255 255 255 0 Make sure that the unit does not conflict with other devices that may already be o...

Page 18: ...web interface see Troubleshooting 2 Configure the unit The easiest way to perform the initial configuration of the unit is to use the Getting Started Wizard This wizard allows you to configure the following items where applicable n Username and password n LAN IP settings n DHCP server n Mobile module and connection n Wi Fi access point ...

Page 19: ... the command CONFIG C SHOW to view the current configuration settings n Enter the command CONFIG 0 SAVE to save changes made to the unit All entered commands take effect immediately Communication settings 1 Configure the following settings for the unit COM Port select the appropriate port typically COM1 Baud Rate 115200 Data Bits 8 Stop Bits 1 Parity No Parity Flow Control None 2 Enter the command...

Page 20: ...p the DHCP server from serving addresses Command Description DHCP 0 IPMIN X Removes the minimum IP address that will be server via DHCP disabling the DHCP server For example enter the command DHCP 0 IPMIN to stop the DHCP server from receiving DHCP requests The variable removes a value or sets it back to its default To retain the DHCP server but on a different subnet you must configure the followi...

Page 21: ... 1 to ensure that the PC can communicate with the unit If you do not get a response the problem could be one of the following n The IP address of the unit has been changed from its default of 192 168 1 1 n PC IP configuration The PC s LAN interface that is connected to the unit should be configured to Obtain an IP address automatically Use the Getting Started Wizard to configure the PC if necessar...

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