DIGI-STAR SW4600EID, Operator'S Manual, Page: 43 / 46

Operators Manual
D3740 43
TROUBLESHOOTING
YES
NO
START
Check for 12VDC at the AC/DC convertor
power cord. If you do not have a multimeter,
use a car battery to power scale. If indicator
still does not come on, send in for repair.
Check for debris around
and under platform and
load cells. Check for
warped or damaged
mounts on platform.
NO
YES
YES
The other load cell is defective. Check
its cable for cuts or flattened areas or
send it back for repair. Check defective
load cell by connecting it to indicator
and verify it does not weigh.
YES
NO
Check for debris around
and under platform and
load cells. Check load
cell cables for cuts and
flattened areas.
YES
NO
Does the scale weigh you
close to your weight?
Disconnect the load cell cable from the
indicator. Press the indicator “TARE”
button. (indicator display should go to zero)
Stand on the load cell. Does it display a
reading about twice your weight?
YES
NO
Disconnect the first load cell and connect
the other load cell to the same connector
on the indicator. Does the indicator display
a reading about half your weight?
The other load cell is
defective, check its cables
for cuts or flattened areas
or send it back for repair.
Does indicator respond
when you step on scale?
NO
Disconnect one of the load cells and
stand over the connected load cell.
Does the indicator display a reading
about twice your weight?
Does the indicator come on?
YES
NO
YES
NO
YES
NO
This load cell is OK.
Disconnect first load cell
and connect other load
cell to same connector.
Now stand over second
load cell. Does it weigh
about twice your weight?
Disconnect first load
cell and connect other
load cell to same
connector. Now stand
over second load cell.
Does it weigh about.
twice your weight?
Perform a paper clip test. Take two
paper clips and carefully insert one into
pin 2 and the other into pin 3 of either
load cell connector jack on indicator.
Hold one paper clip in each hand (if they
touch it will not damage indicator) Does
reading on indicator jump around?
This load cell is
defective. Check its
cable for cuts or
flattened areas or send
it back for repair.
Check indicator using a
known good load cell.
The other load cell is
defective. Check its
cable for cuts or
flattened areas or send
it back for repair.
Both load cells are defective.
Indicator is probably OK. Check
the cables for damage and send
both load cells in for repair.
Indicator is defective. Send it in for
repair. Note: Load cells may also be
defective. Check load cells by
attaching to a working indicator
NO
Connect the load cell to other
connector on indicator. Stand
on load cell. Does it display
about twice your weight?
Check platform for
debris and mud
interference. Check
mounts for binding
and obstructions.
YES
Indicator is defective.
Verify this by substituting
a good working indicator
Do both load cells weigh you
about the same but not within
20% of twice your weight?
NO
Connect both load cells
(one at a time) to other
connector on indicator. Do
both load cells weigh you
about twice your weight?
YES
One of the load cells is bad. A good load
cell will weigh you at about twice your
weight with only one load cell connected.
NO