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DIEBOLD NIXDORF DN Series K32, Operator'S Manual

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DIEBOLD NIXDORF DN Series K32 Operator'S Manual Download Page 36

Forms printer TP20

Flashing

Reset error for shutter or shut-
ter (document output) does not
open

Check whether the shutter has
been tampered with.

Flashing

Hardware error in the printer
controller

Please contact the service de-
partment.

Flashing

Software error in the printer
controller

Please contact the service de-
partment

Flashing

External light when synchroniz-
ing the photosensors

Check whether the thermo ar-
ray and swivel unit are
mounted properly and securely
locked in place. Check to see if
the photosensors are dirty.
Eliminate any intense external
light.

Flashing

Output slot busy

Check the removal tray. If it is
not occupied, a software error
has occurred. Please notify
your system administrator

Flashing

Printer drum (collecting tray)
full / incorrect software control /
paper web 2 not present / inter-
ruption of graphics transmis-
sion (transmission time-out) /
graphic data: Syntax, parame-
ter error

There is a system error. Please
notify your system administra-
tor.

On

Thermo array(s) hot

Check the ambient conditions /
temperature and reduce the
temperature if necessary (e.g.
prevent direct sunlight).

Flashing

Thermo array(s) overheated

(65° C / 149 ° F) / not opera-
tional. Abort the transaction if
necessary

Check the ambient conditions /
temperature and reduce the
temperature if necessary (e.g.
prevent direct sunlight).

Flashing

Paper jam in the output trans-
port area

Eliminate paper jam.

Copyright © 2019, Diebold Nixdorf
01750337356B

4-9

Summary of Contents for DN Series K32

Page 1: ...DN Series K32 Operator Manual 01750337356B ...

Page 2: ...ting instructions 3 6 3 2 1 Consumables of statement printer 3 6 3 3 Description of status light indicator light 3 9 3 3 1 Printing paper status indicator light 3 9 3 3 2 Taking paper out from the reject bin 3 10 3 4 Switching the device ON OFF 3 11 3 4 1 Switching the device on 3 12 3 4 2 Switching the device off 3 13 3 5 Volume adjustment method 3 14 3 6 Maintenance keyboard operating instructio...

Page 3: ...g method 5 1 5 1 Shell cleaning 5 1 5 2 Keyboard cleaning 5 1 5 3 Display screen cleaning 5 1 6 Appendix 6 1 6 1 Approved cleaning materials 6 1 6 1 1 General purpose cleaning materials 6 1 6 1 2 Cleaning material for special components 6 1 Copyright 2019 Diebold Nixdorf 01750337356B iii ...

Page 4: ...aragraphs which contain general notes to facilitate use of the de vice and help avoid operating errors 1 2 1 2 Important safety precautions WARNING Please read the following notes carefully before doing any work on the device 1 3 1 3 Special declaration This product is applied to indoor environment The design is provided with the consideration on certain heat dissipation and electric safety requir...

Page 5: ...pt some practical measures against its in terference 1 5 1 5 Warning indication The warning proposed for the product shall be emphasized and followed and the user shall be responsible for the parts or device damage and derived disaster due to the fact that the operation maintenance and repairing are performed without reading the Manual or in compliance with the requirements specified in the Manual...

Page 6: ...hanged or connected voluntarily the operation maintenance and repairing which are not al lowed may damage the parts or device The notices must be carefully followed so as to avoid the injury to the user Please do not adopt unmentioned in the manual to connect the cable and improper connection method may lead to short circuit damage and burning of device Ensure that the device is placed in solid an...

Page 7: ...de vice with the same power supply specification so as to avoid the device damage due to different specification High voltage indication label refers to AC and DC power plug or socket Perform the operation according to prompts Pay immediate attention to label indication and if there exists some heat noise and odor when the device operates normally if there is no smoke spark or harsh noise it means...

Page 8: ...following type of device can be provided DN Series K32 with the base plate 2 2 2 2 DN Series K32 overall view 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 Stereo Speakers 8 Customer logo 2 19 Multi touch display 9 Mirror 3 Brand logo 10 Acrylic shield 4 Proximity sensor 11 Keyboard Trackball 5 TP20 Forms printer 12 Headset jack 6 Lock 13 Contactless card reader 7 Base plate 14 Bollards Copyright 2019 Diebol...

Page 9: ...Device overview 2 3 2 3 Internal layout 1 2 3 1 Keyboard Trackball 3 Operation screen 2 Proximity sensor Copyright 2019 Diebold Nixdorf 01750337356B 2 2 ...

Page 10: ... 8 9 10 1 Entry Indicator Control panel 6 SOP ON OFF switch 2 Forms printer 7 USB ports 3 Paper tray1 8 Power supply 4 Paper tray2 9 Power distributor 5 Special Electronics 10 EPC 5G Copyright 2019 Diebold Nixdorf 01750337356B 2 3 ...

Page 11: ...Device overview 1 2 3 4 1 Headset jack 3 TP20 shutter 2 NFC reader 4 Keyboard Copyright 2019 Diebold Nixdorf 01750337356B 2 4 ...

Page 12: ...e moving parts of the system including the front door cover back door forms printer the component tray paper box 1 and 2 1 Upper cover 5 Paper tray 1 2 Forms printer TP20 6 Paper tray 2 3 Handle for printer movement 7 Rear panel 4 Device door Copyright 2019 Diebold Nixdorf 01750337356B 2 5 ...

Page 13: ...Do not insert the screwdriver or other tools into the equipment unless this manual has clear instructions Otherwise it will damage the equipment and cause personal injury and strong shocks may result in death Before the disassembly or installation of equipment parts do a system shutdown and power off 3 1 3 1 Basic operation 3 1 1 3 1 1 Opening closing the device door Opening steps of front door 1 ...

Page 14: ...ing up pushing down the customer panel cover Cover opening steps 1 Uplift the over with two hands and under the action of gas bar the cover will automatically rise 2 After it is opened for 90 about and ensure the cover is supported safely get your hands off Copyright 2019 Diebold Nixdorf 01750337356B 3 2 ...

Page 15: ...ck door 1 Rotate the hand screw of back door counter clockwise the upper edge of back front will pop up automatically lift the upper edge with two hands and unhook the bottom latch Closing steps of back door 2 Hook the panel in on the upper edge 3 Position the panel on the pins at the bottom then push it towards the system 4 Fix the screw by rotating it clockwise Copyright 2019 Diebold Nixdorf 017...

Page 16: ... handle of the printer with right hand 4 Meanwhile push in the forms printer and it is tightened 3 1 5 3 1 5 Pulling out pushing in the device carriage Pull out steps of device carriage 1 Raise the customer panel cover see section Lifting up the customer panel cover 2 Hold the green handle of the forms printer with right hand and press the latch button 3 Meanwhile pull out the forms printer Copyri...

Page 17: ...ulling out pushing in the pull out paper tray Pull out steps of paper tray 1 Hold the green handle of the paper tray with right hand and press the latch button 2 Meanwhile pull the paper tray out of the de vice Push in steps of paper tray 3 Hold the green handle of the paper tray with right hand 4 Meanwhile push the paper tray into the de vice until the latch button locked Copyright 2019 Diebold N...

Page 18: ...e papers from entering the product and thus reduce the possibility of paper jam Use only undamaged papers without the wrinkle and fold 1 Take out the residual papers and paper box in the paper drawer to ensure no foreign matter in the drawer 2 Peel off the package of paper box open the induction hole of paper quantity put it into the drawer and packaging carton and drawer hole coincide Paper tray ...

Page 19: ...t hand and press the green latch button 2 Meanwhile uplift the forms printer 3 Pull out the upper paper box drawer the pa pers bypass behind the slide bar 4 Insert into channel 1 under the printer and the papers will be automatically aligned 5 The first sheet must be torn off at the folding edge so that it has a straight edge Copyright 2019 Diebold Nixdorf 01750337356B 3 7 ...

Page 20: ...irectly imported into the printer from the front and inserted into channel 2 above and the pa pers will be automatically aligned 8 Hold the green handle of the printer with right hand and press the latch button 9 Meanwhile push in the forms printer Copyright 2019 Diebold Nixdorf 01750337356B 3 8 ...

Page 21: ...ormation about the status of each paper tray The three colour bead is used for paper status indication Paper status indicator LED1 status paper tray 1 Red tray empty Yellow adjustable weekend limit reached Green paper ok LED2 status paper tray 2 Red tray empty Yellow adjustable weekend limit reached Green paper ok TP20 Paper Status LED will be controlled by the TP20 forms printer Status will be ch...

Page 22: ...paper out from the reject bin 1 Pull out the device carriage The paper 1 in the reject bin can be seen behind the printer 2 Take out paper from the reject bin 3 Push in the device carriage Copyright 2019 Diebold Nixdorf 01750337356B 3 10 ...

Page 23: ...or and lifted up the customer panel cover NOTE When you switch the device off you must wait at least 5 seconds before switching it on again NOTE To be able to operate the device the following switches must be pressed The power switch on the power distributor must also be switched on Open the device door see section Opening closing the device door Copyright 2019 Diebold Nixdorf 01750337356B 3 11 ...

Page 24: ...Basic operation 3 4 1 3 4 1 Switching the device on 1 Shortly press the ON OFF button 1 and the device is switched on Copyright 2019 Diebold Nixdorf 01750337356B 3 12 ...

Page 25: ...N OFF button you are just letting the device know that you want to switch it off After the ON OFF button was pressed transactions that may be in progress are com pleted properly 1 Press and hold the ON OFF button 1 to switch the device off immediately 2 Press and hold the ON OFF button 1 shortly to switch the device off defined op tional NOTE The device is in its standby mode when the red LED 2 is...

Page 26: ...wing figure Volume of headset Introductions Increase one volume level by pressing the button one time and return to the initial volume after pressing the button 11 times 3 6 3 6 Maintenance keyboard operating instructions Pull out push in operation steps of operator keyboard 1 Open the system door 2 Pull out the operator keyboard upwards from the stand Copyright 2019 Diebold Nixdorf 01750337356B 3...

Page 27: ...amp the keyboard and stand on the upper edge of front door 4 Insert the keyboard cable USB cable into an empty USB interface There are separate USB Ports behind the display Copyright 2019 Diebold Nixdorf 01750337356B 3 15 ...

Page 28: ...c 3 94 sec for monochrome printing and max 50 mm sec 1 99 sec for color printing The format of the document is monitored by a sensor which scans a control mark The TP20 is available in the following versions Wide printing unit only wide printing and two paper paths Two paper paths to increase the paper supply or to process other printed forms Optional blackening unit for TP20 TRU only on project b...

Page 29: ...ever for the printer drum cover 6 Paper path 1 2 Printer drum 7 Printer control panel 3 Thermo array 8 Grip of document feed unit 4 Locking release knobs for the thermo array 9 Paper path 2 5 Locking release lever of document feed unit Copyright 2019 Diebold Nixdorf 01750337356B 4 2 ...

Page 30: ... occurred 4 1 1 2 4 1 1 2 EJECT key The EJECT key causes the continuous paper feed to be ejected If the printer has two paper paths the paper is ejected from the front uncovered path paper path 2 When the key is pressed again paper is ejected from the rear path paper path 1 In the event of a TP20 TP22 error condition the EJECT key is used in the same way as the TEST key to trigger the reset proced...

Page 31: ...The input buffer is cleared and any forms being printed are cut and transferred to the reject box Any forms in the collecting tray are also transferred to the reject box 4 2 4 2 Replenishing the paper supply NOTE If any residual paper is still located in the printer it must be removed see the section Re moving paper If the printer is equipped with two paper paths paper can only be fed into rear pa...

Page 32: ... format is recognized auto matically via the marking 4 If the paper moves backward and forward several times this is for the purpose of hori zontal alignment 4 3 4 3 Removing paper 1 Press the EJECT key 1 on the printer con trol panel Copyright 2019 Diebold Nixdorf 01750337356B 4 5 ...

Page 33: ...has occurred a static display indicates a normal operating sta tus or signals a warning 4 4 1 4 4 1 Error messages and warnings NOTE After eliminating the error you can delete the error message by pressing the TEST key If an additional error occurs another error message is displayed and you must also elimi nate this error 4 4 1 1 4 4 1 1 Status messages Code Status Meaning on All of the LEDs on th...

Page 34: ...rinter TP20 on Power up test active The end of the power up test is indicated by the right hand decimal point flashing briefly on Printer is ready for operation Copyright 2019 Diebold Nixdorf 01750337356B 4 7 ...

Page 35: ...mark is miss ing Re insert the paper and conduct a test print Flashing Document transport error paper jam in feed channel Eliminate paper jam Flashing Reset cutter error or an incor rect non defined thermo array detected unknown head ID Remove any scraps of paper check to make sure that the cutter module moves freely Flashing Drum cover is open or there is a reset error for the printer drum collec...

Page 36: ...ay If it is not occupied a software error has occurred Please notify your system administrator Flashing Printer drum collecting tray full incorrect software control paper web 2 not present inter ruption of graphics transmis sion transmission time out graphic data Syntax parame ter error There is a system error Please notify your system administra tor On Thermo array s hot Check the ambient conditi...

Page 37: ... messages Code Meaning Firmware and character generator font loaded loader active Character generator font loaded firmware missing Firmware loaded character generator font missing No firmware no character generator font loaded PGA file not loaded 4 5 4 5 Malfunctions If any other messages occur please contact the system administrator or the service department of your local DIEBOLD NIXDORF branch o...

Page 38: ... in the drum 1 Try to eliminate the paper jam initially by pressing the EJECT key 1 2 If this is not possible proceed as follows 3 Press the green lever 1 on the drum cover 4 Fold the drum cover downwards 2 Copyright 2019 Diebold Nixdorf 01750337356B 4 11 ...

Page 39: ...e the flap of the drum cover by swinging it upwards 2 until it engages If necessary remove the documents from the document reject tray see the section Basic Opera tion Press the TEST key on the printer control panel to initiate a test print see the section Initiating a test print Copyright 2019 Diebold Nixdorf 01750337356B 4 12 ...

Page 40: ...ey 1 2 If this is not possible switch off the device Also refer to the section Basic Operation for more information Remove the paper from the document feeds see the section Removing paper 3 Press the green levers on the document feed unit inwards see 1 4 Fold the document feed unit downwards 2 Copyright 2019 Diebold Nixdorf 01750337356B 4 13 ...

Page 41: ...oth sides Switch the device on again Also refer to the section Basic Operation for more information Re insert the paper see the section Loading paper The printer resets automatically Press the TEST key on the printer control panel to initiate a test print see the section Initiating a test print Copyright 2019 Diebold Nixdorf 01750337356B 4 14 ...

Page 42: ...refer to the section Basic Operation for more information WARNING The thermo array can become very hot 1 Press the two green buttons 1 and slide the thermo array downwards from its mounting 2 2 You can then tilt the thermo array forward 3 Remove any remaining paper from the paper path and the blade area 4 Remove paper dust from the thermo array 1 by using a cleaning cloth and some iso propyl order...

Page 43: ...ay re engages into position in its mount 1 Switch the device on again also refer to the section Basic Operation for more information The printer then resets automatically Press the TEST key on the printer control panel to initiate a test print see the section Initiating a test print If this does not improve print quality contact the service department Copyright 2019 Diebold Nixdorf 01750337356B 4 ...

Page 44: ... 5 4 Initiating a test print 1 Press the TEST key 1 on the printer control panel to initiate a test print 4 5 4 1 4 5 4 1 Test document TP20 The test document may look as follows Copyright 2019 Diebold Nixdorf 01750337356B 4 17 ...

Page 45: ...vels of the printer and controller in hexadecimal code HARDWARE MECHANIC OPTION Hardware and mechanical options Reject box Reject box type Terminal Cash TRU None Unknown Paper box path 1 2 Paper tray available path 1 2 Y yes N no Paper roll path 1 2 Paper roll available path 1 2 Y yes N no Shutter type Shutter type 1 2 3 None Unknown The meaning is linked to the Add transport ID Board version Cont...

Page 46: ...t speed mono Print speed for monochrome printing Opt print optimized Max speed op timized Mark type Paper mark type for path 1 2 Auto automatic setting No mark unmarked paper C mark C center D mark D CL mark C left in narrow printing unit CR mark C right in wide printing unit Vert pos ASCII Horizontal first print position in ASCII text mode in 1 180 inch path 1 2 This setting has no effect on prin...

Page 47: ...s located between the printer drum and reject tray and consists of a thermal array mechanical guidance system components rolls etc a DC motor and 2 sensors which control the entry and exit of paper from the thermal reject unit The thermal reject unit has an own controller which navigates the transport of paper into the reject tray and the density control of the paper Copyright 2019 Diebold Nixdorf...

Page 48: ...n Remove the paper dust Use the following cleaning agents Order number Air duster 01750057331 Cleaning cloth with isopropyl 01750104065 The ordering addresses can be found in the appendix Switch the device on again see the section Basic Operation Englisch Version Forms printer TP20 TP22 Paper Specifications 01750204650B German Version Formulardrucker TP20 TP22 Papierspezifikation 01750178191E Copy...

Page 49: ...e Clean with Ballistol oil for cleaning stainless steel For paint surface Diebold Nixdorf cleaning kit For plastic surface Diebold Nixdorf cleaning kit 5 2 5 2 Keyboard cleaning No residual dirt is allowed on the key button gap in the input keyboard Use brush and the following cleaning supplies to remove residual dirt on the keyboard Cleaning interval According to the dirt degree Cleaning products...

Page 50: ...Nixdorf screen cleaning wipes Wet and dry cleaning set for removal of paint appli cation vandalism Universal cleaning cloth Diebold Nixdorf air duster 400 ml Pure high pressure gas CFC free for removal of loose dust and dirt particles 6 1 2 6 1 2 Cleaning material for special components Product name Notes Diebold Nixdorf wet cleaning card For cleaning card readers Copyright 2019 Diebold Nixdorf 01...

Page 51: ...DIEBOLD NIXDORF 5995 Mayfair Road North Canton OH 44720 United States 2019 Diebold Nixdorf Incorporated All Rights Reserved ...

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