Diamondback 500Sr, Service Manual

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7
Warranty Order/Credit Processing
When a warranty parts order is placed and shipped your account will be invoiced for
the parts that need to be returned. To receive a credit for these defective warranty
parts you will need to return them to Diamondback. To ensure your credit is properly
processed, please follow these steps:
STEP 1: KEEP IT
Keep all warranty order "packing slips" along with all defective parts that have a $ amount in the right col-
umn of the form. Destroying of any Warranty part with a cost of more than $0.00 will result in the invoic-
ing of that part to your account.
STEP 2: REVIEW IT
If you have any questions or aren't sure of which parts need to be returned, contact the Diamondback
Warranty Department to review the packing slip and items.
STEP 3: SENT IT
If any of the item(s) on the packing slip have a cost greater than $0.00 a DHL EZ Return tag will be in-
cluded. Send the return item(s) along with the "packing slip" via DHL using our DHL EZ Return tag WITH-
IN 45 DAYS TO EXPEDITE CREDIT
WHAT IF?
Q: What if all the items on the packing slip show a cost of $0.00?
A: If all the items on the form have a cost of $0.00 please immediately and properly destroy the defective
parts. No credit to you account is needed since you will be invoiced for $0.00.
Q: What if there are items that you need to return but didn't receive a DHL EZ Return tag?
A: Call Diamondback's National Customer Service/Warranty at (800) 776-7642 and we will mail a tag to
you.
If you have any other questions, don't hesitate to call the Diamondback warranty department - (800)
776-7642.
Effective Date: August 2008