Problems with Power Director 12.0
Problem:
Cyberlink Power Director lost or CD activation key not working
Solution:
Please contact us directly either using our on-line chat or
. Please provide your product serial number located on
the VC500 device itself
Problem:
After clicking on the Capture tab, I don’t see the option Capture from TV signal
(Grayed Out).
Solution:
Make sure your VC500 is plugged in and the light is blue before clicking on the
Capture tab.
Verify the drivers are installed by checking the windows device manager “Sound
video and game controllers are listing USB 2.0 Audio Capture and USB 2.0
Video Capture. If you do not see these listed you will need to install the drivers or
make sure the device is plugged in.
Windows 10 users may need to check the windows privacy settings. Under App
permissions click on camera. Make sure the option to “Allow apps to access your
camera” is turned on.
Problem:
Can’t burn a DVD. Burning process stops and crashes before completion.
Solution:
One of the Windows 10 updates may have caused this problem and there is an
update for Power Director 12 that can be downloaded from the link below:
http://www.dmmdownload.com/downloads/CURRENT/PVR/PD12.zip
Problem:
When I play my video back using Windows Media player there is no audio.
Solution:
If you were able to hear the audio during the recording, no need to worry the
audio is recorded and the problem is with Windows Media player missing the
audio codec. In this case we recommend you download VLC player from
