select Composite, if you are using S-Video select S-Video and the click okay.
Also
note the composite and or S-Video/Audio cables must be connected to
your
VHS/VCR video outputs.
If all the above is confirmed and you still get a black screen try the following:
1.
Close Ez Grabber and also confirm you do not have Power Director opened at
the same time you have Ez Grabber open
2.
Un Plug the VC500 USB connection from the PC and the Plug it back in, then
open Ez Grabber. Note: If you are using a Desktop PC we recommend you use
o
ne of the USB ports on the back that is connected directly to the PC’s
mother board. If you are using a hub we recommend you connect it directly
to the USB port on the PC.
3.
If all else fails there is most likely a compatibility issue with your computer’s
hardware or a software conflict we are un aware of. In this case please try
the VC500 on another PC.
Problem:
All I see is a blue capture screen.
Solution:
This is generally a good sign you have everything installed properly and the
problem is most likely your video source may not be turned on or may not be
connected to the video outputs and or you selected the wrong input source.
Refer to the user guide on how to connect the video cables. You may also want
to test your source by connecting to the composite inputs of your TV. If it won’t
work on your TV it will not work on the VC500 as there is a problem with your
video source (VCR/Camcorder)
Problem:
Ez Grabber is only showing a white screen.
Solution:
It is not clear to exactly what the cause is but it maybe related to your PC’s
video/graphics card on how it handles the Video Overlay. In this case try
updating your video graphics adapter drivers. If the problem is not resolved we
recommend you to use the Power Director 12 program instead of Ez Grabber
Problem:
Ez Grabber is not saving your entire video recording. Example; A one hour
recording only plays back a few minutes of the one hour recorded video.
Solution:
Turn off your screen saver and power saving options to avoid any interruption of
the recording process.
Make sure you are saving your recording to your local hard drive and make sure
you have enough space to save your recording. A typical 2-hour recording will
require over 5GB of disk space.