11
Dialog Television User Manual
TROUBLESHOOTING
Seq
No
Fault Identification
Possible Causes for
Error
Possible Action (By Customer)
1
Error Messages - E-04 / E-05 /
E-06 / E-07
Smart Card problem
Remove, clean contacts,
re-insert
2
Error Messages - E-17
Smart Card / STB
mismatch
Place the original SIM card in the
original STB
3
Error Messages - E-30
Waiting for
authorization
Wait for 2 minutes and if message
does not disappear automatically,
call the Dialog TV hotline
4
Error Messages - E-48/ E-52
No reception
Check Weather/ Dish alignment
5
Error Messages - E-50
No services tuned
check all TPs level & quality
6
STB - No Power
(No LEDs ON)
Power unit failure
Check power supply
7
STB - No Power
(Only Red LED is ON)
Power unit failure
Call the Dialog TV hotline –
077 7 679 679
8
STB - STB 8888/ 0000/ LOCK
STB issue
Try a factory reset
9
STB - STB non-responsive
STB issue
Power reset
10
STB - STB restarting
STB issue
Power reset/ factory reset
11
Video - Blank
(No audio and video)
STB not responding/
cable error
Power reset/ check AV cables
12
Video - Blank but can see
Information Bar
MPEG decoding
problem
Channel swap/ power reset/ factory
reset
13
Video - Black and white only
Video standard
mismatch
Check settings on TV/ check STB
video output setting (PAL)
14
Video - Abnormal colors
Video output problem
Check settings on TV/ check STB
video output setting (PAL)/ power
reset/ factory reset
15
Video - No video but can hear
audio
Video decoding
problem
Check video cable/ Channel swap/
power reset/ factory reset
16
Video - Video freeze
STB not responding/
signal interference
Power reset/ channel re-scan/
factory reset
17
Video - Some channels /
channel blocks missing
Signal interference
check all TPs level & quality
18
Audio - No audio
Audio decoding
problem
Power reset/ check AV cables
19
Audio - Audio corrupted
Audio decoding
problem
Power reset/ factory reset/ check
for loose connections
20
Remote - No response
RCU issue
Check battery and polarity
