PDN LITE Field Manual
9
877.524.0430
Turn to page 13 to record data in your Maintenance Log.
Detailed Troubleshooting Guide
Problem/
Symptom
Possible
Cause
Verification
Possible
Corrections
Device is not connecting to gateway
Line of
Service is
not active
Confirm with chosen
cellular provider that line
of service is active on an
eligible rate plan.
Activate line of service on
an eligible rate plan.
Hidden
network
SSID
Contact Administrator
of device to verify
configuration.
If configured in this manner,
Admin will need to provide
SSID and login info.
WIFI slow
or not
connected
WIFI is disconnected for
security reasons. Wireless is
slow due to low bandwidth
or transmission of large
data files.
Connect device to LAN
port with Ethernet cable
provided in accessory bag.
Gateway is
not getting
power
Observe status lights
on gateway. If power light
is not on, gateway is not
getting power.
If power light is not
on, see power system
trouble shooting section.
CONNECTIVITY
TROUBLESHOOTING
1 . If unit fails to power up, check the power supply to ensure that AC or DC
power source is working .
2 . If WIFI does not appear on your device, ensure cellular gateway is active by
checking status lights .
