Windows and antivirus/security software
Before installing Windows software updates consult with DEWETRON for compatibility guidance. Also keep in mind
that the use of any antivirus or other security software may slow down your system and may cause data loss.
Training
DEWETRON offers training at various offices around the world several times each year. DEWETRON headquarters in
Austria have a very large and professional conference and seminar center, where training classes are conducted on a
regular basis starting with sensors and signal conditioning, A/D technology and software operation.
Dewetron Inc. in the USA also has a dedicated training facility connected to its headquarters, located in Rhode Island.
For more information about training services visit
https://www.dewetron.com/academy.
Calibration
Every instrument needs to be calibrated at regular intervals. The standard norm across nearly every industry is annual
calibration. Before your DEWETRON data acquisition system is delivered, it is calibrated at our DEWETRON headquar
-
ter. Each of this system is delivered with a certificate of compliance with our published specifications. Detailed calibra
-
tion reports from our calibration system are available for purchase with each order. We retain them for at least one
year, so calibration reports can be purchased for up to one year after your system was delivered.
Support
DEWETRON has a team of people ready to assist you if you have any questions or any technical difficulties regarding
the system. For any support contact your local distributor first or DEWETRON directly.
For Asia and Europe contact:
For the Americas contact:
DEWETRON GmbH
Parkring 4
8074 Grambach
AUSTRIA
DEWETRON Inc. (HQ USA)
2850 South County Trail, Unit 1
East Greenwich, RI 02818
USA
Tel.:
Fax:
E-Mail:
Web:
+43 316 3070
+43 316 3070-90
http://www.dewetron.com
Tel.:
Toll-free:
Fax:
Email:
Web:
+1 401 284 3750
+1 866 598 3393
+1 401 284 3750
http://www.dewetron.com
The telephone hotline is available
Monday to Friday between
08:00 and 17:00 CET (GMT +1:00).
The telephone hotline is available
Monday to Friday between
08:00 and 16:30 EST
Service and repairs
We are very sorry that your DEWETRON system is not operating properly. Our team is here to ensure that your
DEWETRON product is returned to peak performance as quickly as possible.
Help us to provide you with the best support by following the RMA policy.
Some problems can be solved remotely by our support team. To facilitate a quicker resolution to the problem and save
unnecessary shipping costs, we ask you to first have your problem investigated by our technical support before sending
your product. Contact details for our support can be found on our website. Describe the error accurately and with as
much detail as possible. This helps expedite the repair process.
If a repair is necessary, complete our online
. You will then receive an RMA (Return Material Authorization)
number and detailed instructions that identify where to ship the damaged product.
maintenance and Service
20
Summary of Contents for DEWE-CAM-GIGE-SPLIT-01
Page 4: ...Preface 4 Notes...
Page 6: ...TABLE OF CONTENTS 6 Notes...
