DI box troubleshooting
If you encounter any problems with your DI box, consult this troubleshooting section for possible solutions. If
this troubleshooting section does not solve your problem, contact your dealer for more information and help.
This troubleshooting section contains the most frequently occurring problems and is not a complete
collection of possible faults, defects and solutions. This troubleshooting section applies to DI boxes. It is
possible that the problems, causes and solutions described below do not apply to your situation as product
details may vary from product to product.
Problem
Possible Cause
Solution
Incoming sound level on my
mixer/interface is too low
Source signal output too low
Increase source signal output level
Attenuation too high
Decrease attenuation to -0 dB
Incoming sound level on my
mixer/interface is too high
Source signal output too high
Decrease source signal output
level
Attenuation too low
Increase attenuation to -20 dB
Strange buzzing or humming noise
present in the sound
Ground problem
Activate ground lift switch
No sound entering my mixer /
interface at all
Defective XLR cable
Replace XLR cable and check
again if there is still no signal
present
Defective instrument cable
Replace instrument cable and
check again if there is still no
signal present
Sound source does not produce
sound
Check if the sound source is
producing any sound at all by
connecting a speaker or
headphones
DI Box power indicator LED will
not light up when power switch has
been turned on
Battery empty
Replace battery with a new one
No battery installed
Install new battery
Phantom power not activated on
mixing console
Activate the phantom power button
on your mixing console to power
the DI-box without using a battery
All information and illustrations shown in this user manual are subject to change without further notice.
User manual version: 1.0
Creation date + author initials: 26-01-2016 RV Revision date + author initials:
