neoprobe
TM
GDS Operation Manual
AW-000639
Page
28 of 38
SYMPTOM
POSSIBLE CAUSE
CORRECTIVE ACTION
Console does not turn on
Power cord not connected
Connect power cord
Power button is damaged
Return for service
Faulty fuse
Replace fuse
Probe with BLUETOOTH
®
wireless
technology
: Unit displays “
no l i nc
” on
power up
BLUETOOTH
®
not active
Activate probe
Replace probe battery and
reactivate
Return probe for service
Unit displays “Lo Batt”
Battery is too low to operate probe
Replace battery
Return for service if condition persists
For cabled probe
: Unit displays “error no
probe” on power up.
Probe or cable not connected
Connect probe or cable
Damaged cable
Replace cable
Damaged probe
Replace probe
Return for service if condition persists
Unit displays “
Error 2
” through
“
error 6
”
Internal error codes
Cycle power to unit
Return for service if condition
persists
Intermittent and unusually high readings
Intermittent electrical interference
(e.g., electrosurgical unit, X-ray,
etc.)
Track down source of interference
Turn off offending sources (if
possible)
Damaged probe
Change probe
Return for service if condition
persists
Unexpected high readings (continuous)
Contaminated probe or collimator
Decontaminate probe and
collimator
Background too high
Shield background source
Damaged probe
Change probe
Incorrect Radionuclide selected
Select appropriate radionuclide
Return for service if condition
persists
Unexpected low readings
Incorrect Radionuclide selected
Select appropriate Radionuclide
Damaged probe
Change probe
Return for service if condition
persists
Erratic readings or no counts
Damaged probe
Return for service if condition
persists
Sound does not vary with count rate
Volume turned down
Turn volume up
Mute button is on
Turn mute off
Wrong count range is active
Lower count range
Return for service if condition
persists
Artwork No: AW-000639 Revision: A Artwork Status: Released Lifecycle Name: Artwork
PCO No: N/A ECN No: ECN-000214 Release Date: 10/09/2012 Effective Date: 10/09/2012
