Technical Specification
Page 15 of 21
PENTA Scanner
®
Doc # 7 001 020 101
Doc.-Rev.: 2018-05-24
Support
Please check if the PENTA Scanner is connected and, if needed, the software is installed properly. If
this is the case and the device still does not work, please contact our DESKO support team:
Technical Support
E-mail:
Web:
www.desko.com/support
Phone:
+49 (0) 921 79279-69
(available during German office hours)
In order to give you an immediate and reliable support please always include the following
information within your support inquiry:
✓
Name of the product
✓
Serial number of the product
(The serial number can be found on the back of the device. It is an
eleven-digit number, always starting with 20, Example: 201546 00589)
✓
Used firmware, configuration and software version
✓
Detailed issue description
✓
Corresponding logfiles
(VCOM with log level 4: C:\hid2ser.log and C:\Windows\hid2ser.ini (see also VCOM
manual). Device updater: C:\%userprofile%\AppData\Roaming\DESKO GmbH\DeviceUpdater)
✓
Contact details of the person responsible at your company