Important
For electrical products sold within the European Community. At the end of the electrical products
useful life it should not be disposed of with household waste. Please recycle where facilities exist.
Check with a Local Authority or retailer for recycling advice in your country. Batteries should be
disposed of or recycled in accordance with WEEE Directive 2012/19/EU. Packaging should be
recycled where possible.
What does a Denmans Guarantee cover?
Denmans products deliver reliable service for normal, household use in domestic settings.
All Denmans products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Denmans product, which is found
to be defective due to faulty materials or workmanship within the Guarantee Period, this Denmans
Guarantee will cover repair or - at the discretion of Denmans – replacement with a functionally
equivalent Denmans product.
The Denmans Guarantee Period is two calendar years from the date of purchase of your Denmans
product, or the date of delivery of the product, if later. The Denmans Guarantee is conditional upon
you providing the original purchase receipt as proof of purchase. Please therefore retain your receipt
as proof of purchase.
If you do experience a problem with your Denmans product please call the Helpline number on
0344 879 3588. We will need details of your Denmans product, its serial number and a description of
the fault which has occurred. You can find the model number and serial number for your Denmans
product on the heaters side. Once we receive your information and proof of purchase we will contact
you to make the necessary arrangements.
If your Denmans product is not covered by this Denmans Guarantee there may be a charge to repair
your product. However, we will contact you for agreement to any charges before any chargeable
service is carried out.
What is not covered by a Denmans Guarantee?
The Denmans Guarantee does not cover any of the following:
• Any fault or damage to your Denmans product due to faulty materials or workmanship occurring
outside the two-year Guarantee Period.
• Any fault or damage occurring to any pre-owned Denmans product or to any other equipment or
property.
• Accidental damage to your Denmans product or damage to your Denmans product from external
sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Denmans product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Denmans control.
• Caused by use of your Denmans product for anything other than normal domestic household
purposes in the country where it was purchased.
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