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www.desatech.com

117437-01

TROUBLESHOOTING

TROUBLESHOOTING

Electronic Ignition System

Note: 

For additional help, visit

DESA’s technical service web site at

www. desatech.com

Note: 

All troubleshooting items are listed in

order of operation.

WARNING:  Turn off heater and

let cool before servicing. Only a quali-
fi ed service person should service
and repair heater.

CAUTION Never use a wire,

needle, or similar object to
clean pilot. This can damage
pilot unit.

OBSERVED PROBLEM 

POSSIBLE CAUSE 

REMEDY

Ignitor will not spark or pilot will not light

Pilot will not stay lit

Frequent outage of main burner and pilot
after complete ignition sequence.

1.  No gas supply, or shutoff valve is OFF

2.  Air in gas line

3.  Construction debris clogging pilot orifi ce

4.  Low gas pressure

5.  Kinked pilot line

6.  Control valve is not opening

7.  No power to unit or the ignition module

1.  Loose wiring on ignitor wire to ignition
 

module and/or poor ground to ignition

 module

2. Pilot fl ame too low to sense

1. Pilot 

fl ame may be too low to sense fl ame

 

causing ignition module to shut down

2.  Improper or restricted venting.

1.  Check to see if you have gas supply and
 

that equipment shutoff valve is opened

2.  Repeat lighting procedure several times
 

to purge all air out of lines. If after re-

 

peated attempts appliance does not light,

 

call for qualifi ed service and repair.

3.  Remove debris and dirt, and inspect and
 

clean any other possible obstructions

4. Contact your gas supplier to check
 pressure
5.  Have a qualifi ed technician replace pi-
 lot 

line

6.  Replace control valve (Refer to 

Replace-

ment Parts

, page 26)

7.  Check that main power is on and that
 

wire connections are made correctly to

 

the ignition model (see 

Wiring Diagram

,

 

page 20). Check for 24 VAC at the sec-

  ondary side of the transformer. If 24
 

VAC is present, and the module does not

 

operate, have the module replaced oth-

  erwise have the transformer replaced.

1.  Check wiring connection. Refer to wir-
 

ing diagram (see 

Wiring Diagram

,  page 

 

9) and/or check ground wire to igni tion 

 module
2.  Clean and adjust pilot burner and check
 

gas supply and inlet pressure to unit 

Note:

 Have a qualifi ed technician replace 

pilot assembly if broken or corroded

1.  Clean and adjust pilot fl ame for maximum
 

fl ame across sensor rod.

2.  Locate and correct all vent conditions
 (see 

Checking for Proper Venting,

 page 8)

Electronic Ignition System

The two most common causes of a malfunctioning gas appliance are:
1.  Loose wiring connections
2.  Construction debris clogging the pilot and/or gas control valve fi lter

Summary of Contents for (V) CB36(N

Page 1: ...aftermarket permanently located manufactured mobile home where not prohibited by state or local codes This appliance is only for use with the type of gas indicated on the rating plate This appliance...

Page 2: ......

Page 3: ...carbon monoxide poisoning resemble the u with headaches dizziness or nausea If you have these signs the replace may not have been installed properly Get fresh air at once Have replace inspected and se...

Page 4: ...o not use any solid fuels wood coal paper cardboard etc in this replace Use only the gas type indicated on the nameplate 14 This appliance when installed must be electrically grounded in accordance wi...

Page 5: ...gure 2 shows some common locations Be aware of all restrictions and precautions before deciding the exact location for your replace and termination cap When deciding the location of your replace follo...

Page 6: ...remove the four corner posts Discard the bottom tray once the unit is moved into position Note To prvent damage to ceramic logs and glass panels you may want to remove them before positioning and fram...

Page 7: ...NT 14 3 4 375 mm TO NAILING FLANGES 5 8 16 mm 36 914 mm FACE DIM 36 1 4 921 mm FACE DIM 15 3 8 390 mm 35 3 4 908 mm 1 1 2 38 mm 6 152 mm 37 940 mm TO NAILING FLANGE 4 1 2 114 mm ELECTRICAL INLET 8 203...

Page 8: ...fuel burning apppliance NOTICE Failure to follow these instructions will void the warranty INSTALLATION PRECAUTIONS Wear gloves and safety glasses for protection Use extreme caution when using ladder...

Page 9: ...12 7 5 2 27 Over 20 12 to 21 12 8 0 2 44 Vent terminations must be located in accordance with height and proximity rules of NFPA No 54 or CAN CSA B149 These rules apply to vents at 12 in diameter or l...

Page 10: ...junctionboxmountingtab 3 Slide the junction box up until the screw mounting tab is lined up to the notch in the outer cabinet 4 Swing the junction box out and slip the retaining ange out through the s...

Page 11: ...OPTIONAL WIRELESS HAND HELD REMOTE CONTROL MODEL HRC100 Installing Remote Receiver 1 Open bottom louver and locate the switch bracket on the right 2 Locate the battery clip mounted on the back of the...

Page 12: ...External Regulator Vent Pointing Down Figure 22 External Regulator with Vent Pointing Down Pro pane LP Only Figure 20 Connecting WRC Remote Control Electronic Fireplace Receptacle Remote Control Rece...

Page 13: ...PT tap Locate NPT tap within reach for test gauge hook up NPT tap must be upstream from replace see Figure 23 IMPORTANT Install main gas valve equipment shutoff valve in an accessible lcation The main...

Page 14: ...ment shutoff valve see Figure 25 2 Pressurize supply piping system by either opening propane LP supply tank valve for propane LPgas replace or opening main gas valve located on or near gas meter for n...

Page 15: ...ked or broken Removing Replacing Glass Door If replacement of glass is necessary the entire assembly glass and frame must be replaced If glass is broken wear gloves and tape the remaining fragments on...

Page 16: ...sitioned against the rear panel 2 Position the holes on the bottom of the rear log over the pins on the base log Figure 31 3 Position the top left log and top right log onto the rear log and base log...

Page 17: ...e if service is to be performed 4 Push in gas control knob slightly and turn clockwise to OFF 5 Close lower louver panel Shutting Off Berners Only pilot stays lit You may shut off the burners and keep...

Page 18: ...tric power to the replace 10 Turn the wall switch to the ON position 11 Visually locate the pilot The ignitor should begin to spark and the main burner should ignite once ame appears at pilot If light...

Page 19: ...nnect the appliance gas controls to a 120 VAC power source Damage or injury may occur Light the replace as instructed in Lighting Instructions on page16 IfusingaHRCremotewithawallswitchsettheremote se...

Page 20: ...n relation to the sens ing devices should be as shown in Figures 38 and 39 respectively The pilot ame may need adjustment in order for the thermocou ple thermopile and or the ignition system to sense...

Page 21: ...roken carefully remove glass door see Remov ing Replaceing Glass Door page 14 Vacuum all glass pieces with a shop vac WARNING Turn off replace and let cool before cleaning CAUTION Do not vacumm if pie...

Page 22: ...valve not fully open 4 Pilot ame not touching thermocouple which alows thermocouple to cool causing pilot to go out This prob lem could be caused by one or more of the following A Low gas pressure B D...

Page 23: ...l expanding while heating or con tracting while cooling 1 Batteryisnotinstalledorbatteryispower is low 1 Clean burner see Cleaning and Mainte nance page 20 or replace burner ori ce 2 Contact local pro...

Page 24: ...2 Check local propane LP or natural gas company 3 Clean pilot see Cleaning and Mainte nance page 20 4 Locate and correct all vent conditions seeCheckingforProperVenting page8 5 Clean burner tube and...

Page 25: ...off valve is opened 2 Repeat lighting procedure several times to purge all air out of lines If after re peated attempts appliance does not light call for quali ed service and repair 3 Remove debris an...

Page 26: ...few hours of operation 1 Locate and correct all leaks see Check ing Gas Connections page 13 2 Replace gas conrol valve 1 Adjust the log set that the ame does not excessively impinge on log surfaces 2...

Page 27: ...contact your local gas supplier TECHNICAL SERVICE You may have further questions about installation operation or troubleshooting If so contact DESA s Customer Service Depart ment at 1 866 672 6040 Wh...

Page 28: ...ARTS BREAKDOWN Models V CB36N V CB36P V CB36NE V CB36PE ILLUSTRATED PARTS BREAKDOWN FIREPLACE ASSEMBLY FOR MODELS V CB36N V CB36P V CB36NE V CB36PE 19 1 2 12 14 12 1 1 16 3 24 8 10 11 17 20 1 4 1 3 2...

Page 29: ...Deflector 1 8 114875 02 114875 02 Fireplace Surround 1 9 117450 01 117450 01 Wire Harness Assembly 1 10 117451 01 117451 01 Fireplace Top 1 11 117452 01 117452 01 Fireplace Top Insulation 1 12 117445...

Page 30: ...29 www desatech com 117437 01 ILLUSTRATED PARTS BREAKDOWN Models V CB36N V CB36P ILLUSTRATED PARTS BREAKDOWN BURNER ASSEMBLY FOR MODELS V CB36N V CB36P 1 2 4 19 8 17 10 9 18 11 5 6 16 12 13 15 14 3 7...

Page 31: ...14399 Fitting Brass Elbow 3 8 MPT x 3 8 Comp Tube 1 10 14396 14396 Fitting Brass Straight 3 8 MPT x 3 8 Comp Tube 1 11 14512 Gas Control Valve Millivolt Natural Gas 1 11 14513 Gas Control Valve Milliv...

Page 32: ...m 117437 01 ILLUSTRATED PARTS BREAKDOWN BURNER ASSEMBLY FOR MODELS V CB36NE V CB36PE ILLUSTRATED PARTS BREAKDOWN Models V CB36NE V CB36PE 7 8 10 29 15 27 17 16 28 14 11 12 25 18 19 22 21 9 13 1 2 3 26...

Page 33: ...as Control Valve Millivolt Natural Gas 1 14 14570 Gas Control Valve Millivolt Propane LP Gas 1 15 14500 14500 Fitting 3 8 MPT x 1 2 Flare 1 16 14399 14399 Fitting Brass Elbow 3 8 MPT x 3 8 Comp Tube 1...

Page 34: ...Gas Conversion Kit Millivolt Models PCBE 36C Propane LP Gas Conversion Kit Electronic Models NCBE 36C Natural Gas Conversion Kit Electronic Models NOTE All accessories may not be available for all rep...

Page 35: ...10 000 to 25 000 25 000 to 50 000 50 000 to 100 000 100 000 to 250 000 Over 250 000 5 What is your primary source of heat Propane LP Gas Fuel Oil Wood Natural Gas Electric Other 6 How was the product...

Page 36: ...TAPE TAPE Postage Required 2701 Industrial Drive P O Box 90004 Bowling Green KY 42102 9004...

Page 37: ...36 www desatech com 117437 01 NOTES...

Page 38: ...37 www desatech com 117437 01 NOTES...

Page 39: ......

Page 40: ...o repairing a defective heater will be the responsibility of the owner TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT THIS EXPRESS WARRANTY EXCLUDES ANY...

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