www.desatech.com
119719-01A
11
TROUbLEShOOTING
WARNING: Turn off appliance and let cool before servicing. Only
a qualified service person should service and repair heater.
pOSSIBLE CAUSE
REMEDy
OBSERVED pROBLEM
1. Fireplace has overheated
and safety devise has cause
thermal switch to disconnect
or home circuit breaker has
opened
1. Loose wiring
2. Flame motor defective
1. Bulb(s) are burnt out
2. Wiring is loose
1. Bulb(s) are burnt out
1. Flame motor is defective
1. Low batteries
2. Unit switch and/or wall
switch in ON position
1. Thermal switch has been
tripped
2. Circuit breaker has been
tripped
Fireplace turns off and will not
turn on
Flame is not moving
Dim or poorly visible flame
Log set and/or ember is not
glowing
Flame sputters
Remote control does not work
Heater does not provide heat
when turned on
1. Reset switch by turning main
power switch off and waiting
5 minutes then turning it
back on
1. Inspect wiring for loose con-
nections
2. Call a qualified service techni-
cian to replace flame motor
1. Inspect bulbs and replace if
necessary
2. Inspect wiring for loose con-
nections and repair or replace
if necessary
1. Inspect bulbs and replace if
necessary
1. Call a qualified service techni-
cian to replace flame motor
1. Replace AA batteries in re-
mote control
2. Turn off main power switch
(see Figure 4)
1. Turn unit off and unplug
unit for 5 minutes. Plug back
in and turn unit on. If plug
cannot be reached, follow
directions for tripped circuit
breaker
2. Turn off circuit breaker that
supplies electricity to unit.
Wait 5 minutes then flip circuit
breaker back on
