WARRANTY - GARANTIA - GARANTIE - GARANZIA
WARRANTY - GARANTIA - GARANTIE - GARANZIA
ENGLISH
DEFINITION: Grupo DRV-Phytolab S.L. or
Appointed Importer (AI) warrants this unit to be free from
defects in materials and workmanship for the period stated
heron, from the original date of purchase. During this period,
(Grupo DRV-Phytolab S.L.) or (AI) will repair all such defects
or, at its option, replace the product without charge.
Freight paid by (Grupo DRV-Phytolab S.L.) or (AI) within
thirty (30) days after purchase (ground service only).
The attached Warranty Registration Card must be filled
out completely and mailed to (Grupo DRV-Phytolab S.L.) or
(AI) within 10 days after purchase. Please retain card for your
records.
WARRANTY PERIOD: Parts: 12 months for ORIGINAL
OWNER ONLY. Labor: 12 months.
Factory Repair: 90 days warranty on all repaired warmers or
until full warranty expires.
LIMITATIONS: NOTE:Purchaser is required to report any
Warranty problem within 10 days to prevent further damage.
NOTE: Purchaser is required to show Proof of Purchase.
THIS WARRANTY DOES NOT APPLY IF:
1. The manufacturer determines that there is damage caused
by accident, incorrect installation, negligence, misuse,
improper operation, failure on the part of the consumer to
provide reasonable and necessary maintenance or failure
to follow instructions contained in the instructions sheet.
2. The warranty will not apply in case of use of different
paraffin than the one recommended by the manufacturer
(DEPILÈVE paraffin).
3. The Unit has been altered or repaired by a non-authorized
technical service.
4. The serial number on the unit has been tampered with.
5. The damage occurred during the shipment of the product.
Note: All merchandise leaves our warehouse in perfect
condition. (Claims must be presented to the carrier upon
receipt of the shipment). (Grupo DRV-Phytolab S.L.) or
(AI) should be notified immediately.
6. This warranty does not cover:
a) Normal wear and maintenance.
b) Damaged cause by improper environmental conditions
(i.e: such as faulty electrical outlets).
This warranty is expressly made in lieu of all other
warranties, expressed or implied, including without limitation,
warranties of merchantability and fitness for a particular
purpose. Our liability is limited to the repair or replacement,
at our option, of any defective product and shall in no event
include incidental or consequential commercial, personal or
property damages or damages of any kind or character.
Some states do not allow limitations on how long an
implied warranty lasts and/or do not allow the exclusion of
incidental or consequential damages, so the above limitations
and exclusions may not apply to you.
WHAT TO DO TO OBTAIN WARRANTY PERFORMANCE:
Contact (Grupo DRV-Phytolab S.L.) or (AI) or your nearest
distributor for immediate assistance. You will be informed on
which procedure to follow. In both cases:
1. Have available:
a) The model
b) The Serial number
c) The date of purchase
d) The description of the problem
2. Pack the unit in the original carton or in appropriate
packaging.
Note: Any damage in transit due to improper packing is not
covered by this warranty and will not be recognized as an
insurance claim by transportation companies.
3. Clean warmer thoroughly to remove all paraffin residue.
Otherwise, there will be a service charge. If the paraffin
inside the reservoir cannot be removed, you must tape
the lid to the warmer so it does not spill during shipping.
We are not responsible for paraffin spillage and in the
event this occurs, we will be unable to repair or replace
the warmer.
4. Call (Grupo DRV-Phytolab S.L.) or (AI) to obtain a Return
Authorization Number (RA#).
The defective warmer will not be accepted without a Return
Authorization Number.
5. Enclose proof of purchase, a description of the problem
and the RA#.
6. Contact (Grupo DRV-Phytolab S.L.) or (AI) for correct
shipping address to send the defective warmer.
The repaired warmer will be returned within (30) days by
ground service only.
ESPAÑOL
DEFINICION: Grupo DRV-Phytolab S.L. o
Importador Autorizado (IA) garantiza este aparato sobre
cualquier defecto de materiales o montaje por el período
establecido en esta garantía, desde la fecha de su compra.
Durante este período Grupo DRV-Phytolab S.L. reparará
todos los defectos, o bien reemplazará el producto sin cargo.
El transporte por carretera será a cuenta de Grupo DRV-
Phytolab S.L. durante los primeros 30 días desde la compra.
La tarjeta de garantía adjunta debe completarse y ser
envíada a Grupo DRV-Phytolab S.L. en el plazo de 10 días a
partir de la compra.
