Depaepe Telecom HD 2000 series, User Manual, Page: 15 / 52

HD2000 IP User Manual
Copyright © 2015
SAS HENRI DEPAEPE
Page 15 of 52
7.3.
ANSWERING PHONE CALLS
7.3.1. Receiving Calls
1. Incoming single call : Phone rings with selected ring-tone. Answer call by taking Handset.
2. Incoming multiple calls : When another call comes in while having an active call, the phone
will produce a Call Waiting tone (stutter tone). Answer the incoming call by pressing the “R” key.
The current active call will be put on hold.
7.4.
PHONE FUNCTIONS DURING A PHONE CALL
(keypad models only)
7.4.1. Call Hold
While in conversation, pressing the “R” button will put the remote end on hold. Pressing the
“R” button again will release the previously Hold state and resume the bi-directional media.
7.4.2. Call Waiting and Call Flashing
If call waiting feature is enabled, while the user is in a conversation, he will hear a special
stutter tone if there is another incoming call. User then can press R button to put the current call
party on hold automatically and switch to the other call. Pressing flash button toggles between the
two active calls.
7.4.3. Call Transfer
HD2000IP supports both blind and attended call transfer. Each is easy to use. Use blind transfer
if you want to transfer a call without speaking with someone first; use attended transfer if you
want to speak with the someone prior to transferring call.
7.4.3.1
Blind Transfer
Transfer an active call to a third party without announcement.
Press the R button and wait for a dial tone. Dial the third party’s phone number followed by the
# button.
Hang up to transfer the call
NOTE: The “Enable Call Feature” must be configured to “Yes” in the web configuration page to
enable this feature.
7.4.3.2
Attended Transfer
Transfer an active call to a third party with attended.
Press R button and make a call and automatically place the ACTIVE call on HOLD. Once the