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Denwa Communications Mitel 5603, User Manual

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Call Handling

17

Call Handling

During a call, you may need to use the following features: Hold, Transfer, Conference, Call 
Swap, Callback, Call Park, and so forth.

You access these features by pressing the 

More 

soft key during a call. This displays the 

In Call

 

menu (see below).

Figure 6: Accessing Features

Summary of Contents for Mitel 5603

Page 1: ...Mitel 5603 Wireless Handset User Guide 0330 333 7323 www denwa uk com WINNER MEDIUM SIZED BUSINESS OF THE YEAR ...

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Page 3: ... this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel is registered trademark of Mitel Networks Corporation Other product names mentioned in this document may be trademarks...

Page 4: ...me Button 10 Alphanumeric Keys 10 Headset 11 Customizing Your Phone 12 Switch the Handset On Off 12 Turn the Audible Signal On Off 12 Lock Unlock the Keypad 12 Lock Unlock the Keypad in Idle Mode 12 Lock Unlock the Keypad during a Call 12 Lock Unlock the Handset 13 Making and Answering Calls 14 Make a Call 14 Pre Dial 14 Dial a Number from the Call list 14 Dial a Number from the Local Phonebook 14...

Page 5: ...vanced Features 20 Call Forward 20 Call Pickup 20 Do Not Disturb 21 Direct Page 21 Group Page 21 Loudspeaker Page 21 Voice Mail 22 Receive a Voice Mail 22 Check the Voice Mail Inbox 22 Contacts 23 Navigate the Menu 24 Enter Exit the Menu Mode 24 Menu Tree 25 Calls 25 Contacts 26 Settings 27 In Call 28 Call Menu 29 Call List 29 Missed Calls 30 Call Time 30 Contact Menu 30 Call Contact 30 Edit Conta...

Page 6: ...ons 38 Admin Menu 38 Clear Lists in Charger 38 System Handling 39 Software Upgrade and Additional Features 39 Troubleshooting 40 Operation Notice 42 Accessibility and Voice Quality 42 Maintenance 43 Maintenance of Batteries 43 Battery Warnings 43 Charge the Battery 43 Replace the Battery 43 Attach the Hinge type Clip 44 Attach the Swivel type Clip 45 Easy Replacement 45 Before Starting Easy Replac...

Page 7: ...5603 Wireless Handset User Guide vi ...

Page 8: ... a feature rich handset designed to operate in conjunction with an IP DECT base station and the 3300 ICP It is ideal for users who need mobile voice and messaging functions Figure 1 5603 Handset Caution The handset headset must be fully charged before starting regular use ...

Page 9: ... mode silencing the ring signal at incoming call and to turn the microphone on off during a call 9 Tactile indicators There are two tactile indicators to indicate the centre of the key pad 10 On hook and On Off key Combined button to end a call to return to standby mode and to switch the handset on off by long press 11 Four way navigation key Navigation key with Left Right Up and Down During a cal...

Page 10: ...ndset Microphone The microphone is placed on the front bottom side of the handset Clip There are two different belt clip options for the handset a hinge type clip standard and a swivel type clip You use the clip to attach the handset to a pocket or belt You can use the handset without a clip on See Attach the Hinge type Clip on page 44 or Attach the Swivel type Clip on page 45 Battery The battery ...

Page 11: ...ges six 5603 5604 5607 5624 handsets simultaneously The rack charger charges handsets synchronizes options and downloads software The rack charger can charge up to six handsets simultaneously and synchronize options For more information See the 5603 5604 5607 5624 Rack Charger Installation and Operation Guide Contacting Emergency Services This handset like any wireless phone communicates using rad...

Page 12: ...ds can contribute to hearing loss keep the volume at a moderate level Frequency Range The handset is a radio transmitter and receiver When it is on it receives and sends out radio frequency RF energy The handset operates on different frequency ranges depending on market and employs commonly used modulation techniques Exposure to Radio Frequency Signals This equipment complies with FCC radiation ex...

Page 13: ...ld day Protect your handset from aggressive liquids and vapors The handset may retain small metal objects around the mouth cap or ear cap region Keep the handset away from strong electromagnetic fields Do not place a cold handset in a charger Chemical Resistance The alpha and numeric characters printed on the exterior of the handset have been tested and found resistant to chipping fading or wearin...

Page 14: ...area It becomes visible when a menu screen has more than six menus or if the complete text in a message cannot be displayed on the screen simultaneously The Soft key bar 5 is used for soft keys which can be used as short cuts for functions in the handset See the Mitel 5624 Wireless Handset Configuration Guide Icons Signal strength icon is visible in the upper left corner The staples shown in displ...

Page 15: ...on is added to all outgoing calls in the call list Incoming call icon is added to all answered calls in the call list Missed call icon is added to all missed calls in the call list Missed call icon is added in the status bar This icon remains until the Call list is opened PDM WSM communication icon is visible when handset is communi cating with PDM WSM via advanced charger Voice mail icon indicate...

Page 16: ... Call list One short press in standby mode opens the call list This key is used to disconnect calls and return to the main screen A long press in standby mode switches the handset on off Use this key to step in the menu and when working in text mode and are used for stepping left right and up down in the menu A long press on the Sound off Key in idle mode toggles between ring signal on off When yo...

Page 17: ... long press on the key changes the tone sender on Tone sender on is indicated by a T in the display The keys 0 2 9 can be used for speed dialing Press and hold any of the keys to access a contact beginning with a specific letter For example to access a contact beginning with the letter A press and hold the key 2 and then press Call to speed dial In text input mode A short press on a key 0 9 displa...

Page 18: ...th your headset we recommend you select the corresponding headset profile See the Mitel 5607 Wireless Handset Configuration Guide for more information The default setting is microphone on a boom that is the audio is optimized for using a headset with microphone on a boom You can change the headset profile in the menu as follows 1 Enter the menu by pressing the Menu soft key 2 Select Settings 3 Pre...

Page 19: ...ng signal on off The icon indicates a silenced handset Lock Unlock the Keypad Lock Unlock the Keypad in Idle Mode To prevent accidentally pressing keys and making a call the keys can be locked Lock Keypad Press and then Lock Unlock Keypad Press and then Yes Lock Unlock the Keypad during a Call To prevent accidentally pressing keys you can lock them during a call This can be useful when a headset i...

Page 20: ...ter a PIN code to switch on the handset to answer calls You can change the default phone lock code 0000 to any 4 8 digit personalized code 1 Press Menu 2 Select Settings 3 Select Locks 4 Select Phone lock 5 Select Auto phone lock 6 Select On On in charger or Off Note If configured in the PDM you can call an emergency call while the handset is locked See the Mitel 5603 Wireless Handset Configuratio...

Page 21: ... Press or Call to dial The number can be edited before the call is started Press More and select Edit number Dial a Number from the Local Phonebook 1 Press the Menu soft key 2 Select Contacts 3 Select Call contact 4 Select contact from list or search name number by entering characters in the Search field 5 Press or Call to make the call Dial a Name from the Central Phonebook1 1 Press the Menu soft...

Page 22: ...menu See the Mitel 5603 Wireless Handset Configuration Guide The answering methods are Automatically and Loudspeaking When Automatically is enabled all incoming calls will be connected automatically Answer a Call When the signal sounds press to answer the call or press the soft key to answer the call in loudspeaking mode The name number of the calling party appears if calling line information is a...

Page 23: ...ss the More soft key during the call 2 Select Microphone off 3 Press Select The icon indicates a silenced microphone This means that the other part in an ongoing call cannot hear you To turn the microphone back on do as follows 1 Press the More soft key during the call 2 Select Microphone on 3 Press Select You can to turn the microphone off on by a long press on Start a New Call during Conversatio...

Page 24: ...ou may need to use the following features Hold Transfer Conference Call Swap Callback Call Park and so forth You access these features by pressing the More soft key during a call This displays the In Call menu see below Figure 6 Accessing Features ...

Page 25: ...ll and then press the Call soft key 4 Do one of the following to make a blind transfer select Release to hang up and connect the other two parties to make a supervised transfer wait for an answer announce the transfer and then select Release to hang up and connect the other two parties to terminate the transfer and return to the held call press More and then select Call Swap Conference To conferen...

Page 26: ...g when the called extension becomes free and automatically dial the extension back Call Park The Call Park feature allows you to place a call in a special hold state You or someone else can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an ac...

Page 27: ...ct in the menu 3 Press Select Call Forward To set Call Forwarding 1 Press the More soft key 2 Select Call Forward 3 Enter the extension number to which you want to forward your calls 4 Press Call 5 Listen for a confirmation tone and then hang up To cancel Call Forwarding 1 Press the More soft key 2 Select Call Forward Cancel 3 When you hear a re order tone press to hang up Forwarding is cancelled ...

Page 28: ...ft key 2 Select Direct Group Page 3 Dial the extension number 4 Announce the page Group Page Group Paging allows you to page a group of telephones through their built in speakers 1 Press the More soft key 2 Press Direct Group Page 3 Do one of the following To page your prime page group press To page a specific page group dial the page group directory number 4 Speak to the dialed party after the to...

Page 29: ...splayed in a window Check the Voice Mail Inbox Check the voice mail s by pressing Call from the window If Close is selected you can dial the Voice Mail by a long press on digit key 1 when in standby mode Follow the given instruction in the Voice Mail Note In case the following message is shown Voice mail number not defined the voice mail number needs to be configured to the voice mail button Conta...

Page 30: ...ame and numbers cannot be edited or deleted by the user The phonebook lists all names in alphabetical order The local and company phonebook appears in the same list but the company contacts are indicated by a Locked entry icon in front of the name The company contact includes work number only See Dial a Number from the Company Phonebook on page 15 for more information The local and company phonebo...

Page 31: ...e a menu tab and then press the Down navigation key to open it The menu title appears and the first alternative is highlighted 2 Use the Up or Down navigation keys to move through the list Press the Right navigation key to select an alternative To back up in Menu mode If you entered the menu using the Right navigation key you can use the Left key to back up one step If you entered the menu using t...

Page 32: ...Navigate the Menu 25 Menu Tree The following diagrams illustrate the menus for each tab Calls Note Some options are system dependent and may not appear on your phone ...

Page 33: ...5603 Wireless Handset User Guide 26 Contacts System dependent Note you can to access the Call contacts menu by pressing the soft key in idle mode ...

Page 34: ...ID Answering behaviour Volume Key sound Contrast Date format Automatically Loudspeaking Any key Answering key Headset Mic on boom Mic on cable In charger Switch off Redirect Sound off No action System Subscribe Unsubscribe Rename system Priority Change system System 1 System 2 Automatically hh mm am pm hh mm dd month yy month dd yyyy yyyy mm dd mm dd yyyy dd mm yyyy dd mm yyyy dd mm yyyy Internal ...

Page 35: ...soft key Visible if enabled defined in PDM WSM Note If configured in the PDM WSM you can call an emergency call while the handset keypad is locked When calling from a locked handset you can access the Microphone on off function only from the In Call menu During an ongoing emergency call you cannot access the In Call menu ...

Page 36: ...ist 1 Select a number to call 2 Press Call to dial View the Time of a Call 1 Press More 2 Select Time of call The time and date appears Edit Number from Call list 1 Press the More soft key 2 Select Edit number Save Number 1 Press the More soft key 2 Select Save number Delete Entry from the Call list 1 Press the More soft key 2 Select an entry to delete 3 Select Delete 4 Select Yes to delete the en...

Page 37: ...Select contact from the list or enter name or number in the search field 3 Press or Call you can to edit the contact by selecting View More Note that it is not possible to edit a company phonebook contact The company contacts are indicated by a Locked entry icon in front of the name Add Contact 1 Select Add contact Add New Contact 1 Select New 2 Select Add and enter the name of the contact See Alp...

Page 38: ...y 4 Press OK 5 Press Save Delete Contact 1 Select Delete contact 2 Select a contact 3 Press Delete 4 Press Yes to confirm Central Phonebook In the central phonebook you can search by name or number The last search result can be displayed When the search result appears you can view contact information and add the number to new contact by pressing the More soft key you can to dial the number by pres...

Page 39: ... Settings Adjust the Ringer Volume 1 Select Sound Alerts 2 Select Volume 3 Adjust the volume by using and on the navigation key 4 Press Back to save the setting Select Ring Signals 1 Select Ring signals 2 Select Internal call External Call or Callback 1 3 Press Select 4 Select ring signal You can listen to the selected ring signal by pressing the Play soft key The ring signal will be repeated unti...

Page 40: ...Press Select Display Settings 1 Select Display 2 Select Contrast 3 Adjust the contrast by using the and on the navigation key 4 Press OK 5 Press Back Time Date Settings Set Time Format 1 Select Time Date 2 Press Select 3 Select time format The actual time format will be displayed Selectable time formats hh mm am pm for example 1 00pm hh mm for example 13 00 4 Press Select to save the setting Set D...

Page 41: ...to be entered at power on or when the handset is placed in a charger this behaviour will first be activated when the handset is placed in the charger The default phone lock code 0000 can be changed to any 4 8 digit personalized code 1 Select Locks 2 Select Auto phone lock 3 Select On or On in charger 4 Enter a PIN code 5 Press OK If the PIN code is forgotten it can be removed by your distributor D...

Page 42: ...ring key is by default set to Hook off 1 Select Answering 2 Select Answering key 3 Select Hook off or Any key 4 Press Back to save the setting Answering Behaviour 1 Select Answering 2 Select Answer behaviour 3 Select Automatically and or Loudspeaking 4 Press Change to change the setting The check box will be marked 5 Press Back to save the setting To remove the setting press Change The check box w...

Page 43: ...en the handset is placed in the charger it can be muted while it is charging When it is removed from the charger it will switch on the sound again 1 Select In charger 2 Select Sound off Deactivate the Charging Mode 1 Select In charger 2 Select No action System Change System Select Automatic or a specific system If the handset is set to Automatic it selects a system according to the priority list S...

Page 44: ...em You can change the name of the system in the handset 1 Select Rename System 2 Select the system to rename 3 Press Edit 4 Enter new name 5 Select Save Priority The default order of priority is the order of entered subscriptions This means that the first subscribed system has the highest priority This list can be edited by the user You can set the systems in priority by moving them up or down in ...

Page 45: ...cess to the Device Information DI menu in idle mode press the keys containing DI that is 34 To view the IPEI IPDI directly press 06 See the table below Clear Lists in Charger Via PDM WSM you can set a parameter that will clear messaging lists and call lists that have been stored in the handset When the parameter is activated and the function has been downloaded to the handset the lists will be del...

Page 46: ...ortable Device Manager PDM Installation and Operation Manual or the WSM Installation and Operation Manual Examples of additional features that can be downloaded configured via PDM WSM Company phonebook Downloadable languages Refer to the Mitel 5603 Wireless Handset Configuration Manual for more information To view the handset s software version enter 34 in standby mode ...

Page 47: ...rk is in range but no access rights Switch handset off and then switch it on again or contact system administrator No System The handset beeps once a minute during max 30 minutes with a low tone followed by a high tone if enabled the vibrator also follows the beeps The handset is out of coverage or handset is defective Stop the beep with the Sound off key and go into range Note When re entering th...

Page 48: ... lost enter new via PDM or do a factory reset via PDM Battery low charge now The battery level is low Charge or replace the battery Phonebook is not available at the moment The phonebook does not respond not available at the moment Try again later or if fault persists do a factory reset via admin menu or PDM Voice mail number not defined There is no Voice mail number defined in the handset Define ...

Page 49: ... the area that is covered by your system Outside this area you will loose contact with the system The signal strength icon will be low and Searching will be displayed Out of Range When you leave the system s coverage area a short beep will sound and the text Searching will appear in the display The out of range beep will be repeated every minute for 30 minutes You can turn the sound off by long pr...

Page 50: ...eplace the Battery If the standby time for the handset becomes too low the battery should be replaced by a new one Please contact your system administrator or your supplier for information about new batteries Attach the battery as described in the illustration below The battery is easy to replace It is attached inside the battery lid and is connected to the handset in such a way that no miss conta...

Page 51: ...eless Handset User Guide 44 Figure 8 Easy Replaceable Battery Attach the Hinge type Clip Attach the hinge type belt clip as described in the illustration below Figure 9 Attach the Hinge type Clip into Position ...

Page 52: ...following settings are replaced during easy replacement DECT registration User options including User ID Contacts The extension number is assigned to the new handset The following settings are not replaced during the easy replacement Call list Before Starting Easy Replacement Procedure 1 Check that both the old handset that is the handset to be replaced and the new handset that is the replacement ...

Page 53: ...eplacement on page 47 IMPORTANT Never remove a handset from the charger until the instructions in the display or the LED tells you to do so see status on the LED if the display is broken If an error is indicated you may want to remove the handset See Troubleshooting on page 40 for further instructions After you place the old handset in the charger you must place the new handset in the charger rega...

Page 54: ...Saving settings Do not remove phone from charger appears The charger LED changes to slow orange flashing IMPORTANT If the old handset cannot communicate with the charger put the new handset in the charger to restore its settings that is the handset s IPDI If this step is not performed the new handset must be sent for service The old handset s settings might be transferred to the new handset by usi...

Page 55: ...5603 Wireless Handset User Guide 48 ...

Page 56: ...ed phonebook 23 Clip 3 E Earpiece 3 H Handsfree key 1 I Icons 7 L LED indications 47 Loudspeaker 3 Loudspeaking 8 15 M Menu tabs 8 Microphone 3 Mute button 9 N Navigation Key 9 Number input mode 10 O On Off button 9 Operating Area 42 Out of Coverage 42 P PIN code 34 R Ring signal muted 7 S Signal strength 7 Speed dial 10 Standby mode date 7 time 7 user identity 7 T Text input mode 10 W Writing Tex...

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