8
Troubleshooting
If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction.
In this case, disconnect the power immediately and contact your store of purchase.
Symptom
Cause / Solution
Page
Bad sound quality. Or, sound cannot
be heard from one side.
•
Check that the headphone cable is correctly connected to the headphones jack of the playback
device.
•
Use the supplied adapter to connect the headphones.
•
Check that the ear tips fit snugly in your ear. If the current ear tips do not fit correctly in your
ear, replace the ear tips.
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6
4
Microphone does not function.
•
Check that the headphone cable is correctly connected to the headphones jack of the playback
device.
•
Check that the microphone hole on the back of the remote control is not covered.
•
Use the supplied adapter to connect the headphones.
•
The microphone may not function correctly depending on the type of smartphone.
–
5
6
–
The smartphone does not respond to
remote control operations.
•
Check that the headphone cable is correctly connected to the headphones jack of the playback
device.
•
Use the supplied adapter to connect the headphones.
•
Operations that can be performed with the remote control may differ depending on the type
of smartphone.
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6
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