Denon HEOS Owner'S Manual Download

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CONTACT Denon

For US & Canada only:

If you need further assistance with your HEOS Product,

please contact HEOS Customer Support Services below:

Website

www.HEOSbyDenon.com/Support

[email protected]

Live Chat

www.HEOSbyDenon.com/LiveChat

Telephone

Toll Free (855) 499 2820

(M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST)

Summary of Contents for HEOS

Page 1: ... WIRELESS SUBWOOFER Owner s Manual HEOS Subwoofer Contents Setup Use Troubleshooting Status LED Appendix 1 ...

Page 2: ...irst HEOS Subwoofer 16 Adding more HEOS devices 17 Adding wired HEOS devices 17 Adding wireless HEOS devices 17 Connecting devices 18 Pairing a HEOS Subwoofer to a HEOS device 18 Pairing HEOS subwoofer to HEOS AVR or HEOS Bar 18 Pairing HEOS Subwoofer to other HEOS device 19 Unpairing the HEOS Subwoofer 20 Making adjustments 21 Adjusting the Level 21 Adjusting the Low Pass Filter 21 Adjusting the ...

Page 3: ...dio cable 26 My HEOS device turns off and the status LED flashes in red 26 Connecting to a WPS network 27 Resetting your HEOS device 27 Restoring the HEOS device to factory defaults 28 Contact Denon 29 Status LED table 30 Supported file types and codecs 36 Specifications 37 Information 39 Trademarks 39 License 40 License information for the software used in the unit 40 Contents Setup Use Troublesh...

Page 4: ...e you can explore browse and play music from your own music library or from many online streaming music services 0 True multi room audio play different songs in different rooms or the same song in every room 0 Utilizes your existing home wireless network for quick and easy setup 0 Industry leading microsecond audio synchronization between HEOS device 0 Legendary Denon audio quality 0 If you are in...

Page 5: ...quired to control the system using the HEOS Control app If you do not have a wireless network please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home High Speed Internet Connection HEOS accesses the Internet to stream music to your home from many popular online music services HEOS is also designed to provide you wi...

Page 6: ...ements Use the HEOS Subwoofer together with existing HEOS devices Example HEOS AVR HEOS Bar HEOS Amp HEOS speaker NOTE 0 HEOS Subwoofer can not be used by itself Contents Setup Use Troubleshooting Status LED Appendix 6 ...

Page 7: ...Android mobile device that meets these minimum requirements iOS Minimum Requirements 0 iOS version 7 0 or later 0 iPhone 4 or newer 0 iPad 2 or newer 0 iPod touch 5th generation or newer Android Minimum Requirements 0 Android OS version 4 0 or later 0 All resolutions Contents Setup Use Troubleshooting Status LED Appendix 7 ...

Page 8: ...that the following items are included QUICK STRT GUIDE HEOS Subwoofer Quick Start Guide Thank you note North America model only Warranty North America model only Extended Protection Plan North America model only Safety instructions Contents Setup Use Troubleshooting Status LED Appendix 8 ...

Page 9: ... Power cord 1 8 inch 3 5 mm setup cable Ethernet cable Feet NOTE 0 Please use the power cord included in the box for your device Contents Setup Use Troubleshooting Status LED Appendix 9 ...

Page 10: ...o Front panel q A Status LED Please refer to the Status LED table for LED color and state meaning v p 30 Contents Setup Use Troubleshooting Status LED Appendix 10 ...

Page 11: ... Controls w q A Volume up down buttons Adjusts the HEOS device s volume level up or down B Mute button Mutes or unmutes the HEOS device s volume Contents Setup Use Troubleshooting Status LED Appendix 11 ...

Page 12: ...age devices C NETWORK connector Used to connect this unit to a wired Ethernet network v p 16 D RESET button Various settings are reset to the factory default values v p 27 E AC inlet AC IN Used to connect the power cord v p 14 F CONNECT button Used for Wi Fi setup G Connect in status LED Indicates the status of this unit v p 30 Contents Setup Use Troubleshooting Status LED Appendix 12 ...

Page 13: ...tion You should place your HEOS Subwoofer in a convenient location near the speakers you are connecting it to 0 The HEOS Subwoofer must be within range of your wireless network 0 Attach the included feet to the four corners of the HEOS Subwoofer s side if you are placing it on horizontally Contents Setup Use Troubleshooting Status LED Appendix Setup 13 ...

Page 14: ... included in the box to the back of the HEOS Subwoofer and the plug to a wall outlet AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN for North America AC 120 V 60 Hz for Europe AC 220 240 V 50 60 Hz Contents Setup Use Troubleshooting Status LED Appendix 14 ...

Page 15: ...and control your HEOS system right in the palm of your hand from anywhere in your home Download the HEOS app for iOS or Android by searching App Store Google Play store or Amazon for HEOS For the purpose of improvement the specifications and design are subject to change without notice Contents Setup Use Troubleshooting Status LED Appendix 15 ...

Page 16: ...e device is connected to your wireless network the same network you want your HEOS Subwoofer connected to You can check this in the Settings Wi Fi menu of your iOS or Android device NOTE 0 If your wireless network is secure make sure you know the password to join your network 2 Make sure you have the included 1 8 inch 3 5 mm setup cable handy 3 Launch the HEOS app on your mobile device 4 Tap the S...

Page 17: ...l appear on your HEOS app as a new room in the Rooms screen At your convenience you can assign a name to the HEOS devices to indicate which room you have it placed in 0 Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores CAT 5 or greater recommended 0 Do not connect a Network Connector directly to the LAN port Ethernet connector on your computer Adding wireles...

Page 18: ...istant and add the HEOS Subwoofer Follow the instructions in the menu to complete the setup NOTE 0 A HEOS Subwoofer can not playback any audio unless it is paired with some other HEOS device 0 A HEOS Subwoofer needs to connect your wireless network before pairing HEOS 3 Left HEOS 3 Right HEOS Link HEOS AVR HEOS Bar HEOS Subwoofer Speakers Links AVRs Soundbars Subwoofers My Devices HEOS Bar xxxxxxx...

Page 19: ... HEOS speaker NOTE 0 A HEOS Subwoofer can not playback any audio unless it is paired with some other HEOS device 0 A HEOS Subwoofer needs to connect your wireless network before pairing HEOS 1 HEOS 1 HEOS Amp Next Select a HEOS device to pair your HEOS Subwoofer with Song Name 2 Song Name 1 HEOS 1 HEOS 1 HEOS Amp not paired tap to conigure HEOS Subwoofer Drag one room into another to group them Ro...

Page 20: ... unpair the HEOS Subwoofer 3 Select Disconnect Wireless Subwoofers HDMI In Music HEOS Bar HEOS Bar Drag one room into another to group them HEOS AVR Rooms HEOS 3 Left HEOS 3 Right HEOS Link Disconnect Wireless Subwoofers Name HEOS Bar Edit Group Disconnect Wireless Surrounds Contents Setup Use Troubleshooting Status LED Appendix 20 ...

Page 21: ...t Level 2 Adjust the level up or down to compensate for the subwoofer output level 0 You can also configure settings by tapping S in the Now Playing screen Adjusting the Low Pass Filter 1 Select Low Pass Filter 2 Set the frequency cutoff point Optimized recommended Select when using with HEOS speakers Optimized values are set to each of the speakers 40Hz 250Hz for experts When using with other spe...

Page 22: ...lume may increase when switched to 180 due to the installation location of the Subwoofer Adjusting the status light brightness 1 Select Status Light 2 Adjust the brightness up or down or set the slider to the OFF position to completely disable the status light Contents Setup Use Troubleshooting Status LED Appendix 22 ...

Page 23: ... 1 Select the Settings a icon located in the upper left corner of the main Music menu to display the Settings menu 2 Select Software Update n Check for Update Follow the instructions on screen to install any available updates to your HEOS system n Auto Update ON Valid updates are performed automatically OFF You will be notified of valid updates on the HEOS app Contents Setup Use Troubleshooting St...

Page 24: ...a list the available settings Wireless performance You can check the wireless connection status of your HEOS device n Quality Excellent Good Poor NOTE 0 If the quality level of your HEOS device is Poor make sure your HEOS devices are not located near other electronic devices that could interfere with it s wireless connectivity like microwave ovens cordless phones TVs etc n Signal Excellent Good Po...

Page 25: ...tically enter Deep Standby whenever the wired and wireless network connections are removed for more than 60 minutes in Quick Start Mode Status LED will turn off during Deep Standby To wake a HEOS device from Deep Standby you must press the volume or mute buttons which will immediately turn on the front panel LED NOTE 0 Please note that the HEOS cannot be operated as intended when in Deep Standby a...

Page 26: ...thernet the HEOS App should recognize the device and you can manually move it to your wireless network using Settings My Devices Device_Name Advanced Network Settings 17 My HEOS device turns off and the status LED flashes in red Solution Refer to Page 0 The protection circuit has been activated due to a rise in temperature within your HEOS device Turn the power off wait about an hour until this de...

Page 27: ...evice will flash green for several seconds as it connects to your WPS router 4 When the connection is complete the LED on the front of the device will turn solid blue 5 Resetting your HEOS device Solution Refer to Page 0 Resetting your HEOS device will clear out the wireless network info EQ and name but retain it s current software You will have to use Settings Add Device to reconnect the HEOS dev...

Page 28: ...settings will be erased and the software will likely be downgraded To restore your HEOS device to the factory defaults unplug the power cable from the power outlet Press and hold the RESET button located on the back of the HEOS device reconnect the power cable and hold it in until the front LED begins to flash amber For further information please visit http www HEOSbyDenon com Contents Setup Use T...

Page 29: ...pport Email Support HEOSbyDenon com Live Chat www HEOSbyDenon com LiveChat Telephone Toll Free 855 499 2820 M F 10 00AM to 10 00PM EST Sat 12 00PM to 8 00PM EST For the other region If you need additional help in solving problems please contact Denon customer service in your area or visit http www HEOSbyDenon com Contents Setup Use Troubleshooting Status LED Appendix 29 ...

Page 30: ...A USB RESET CONNECT NETWORK AC IN off On Ready Configured and connected to your network solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off On Not Connected to your network solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN solid Change Network Connecting to your network blink AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Contents Setup Use Troubleshooting Status LED Appendix Status LED 30 ...

Page 31: ...ETWORK AC IN solid Connect button was pressed blink AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN blink Cable connection is OK solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN solid Connecting to your network blink AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Contents Setup Use Troubleshooting Status LED Appendix 31 ...

Page 32: ...ff Error solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN solid Update Updating blink AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN blink Rebooting blink AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Ready Configured and connected to your network solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Contents Setup Use Troubleshooting Status LED Appendix 32 ...

Page 33: ... USB RESET CONNECT NETWORK AC IN solid Hard reset Factory restore blink AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN solid Rebooting blink AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Ready Not Configured solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN solid Contents Setup Use Troubleshooting Status LED Appendix 33 ...

Page 34: ... Error slow blink NOT fade AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Hardware Error fast blink AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Network Error solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN solid Contents Setup Use Troubleshooting Status LED Appendix 34 ...

Page 35: ...ed for 3 sec solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN solid WPS time out for 3 sec solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN solid Power Management Quick Start Mode dimmed solid AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Deep Standby off AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN off Contents Setup Use Troubleshooting Status LED Appendix 35 ...

Page 36: ... 320 kbps 32 kHz 44 1 kHz 48 kHz 16 bit wma wma9 CBR CBR 48 192 kbps 44 1 48 88 2 96 176 4 192 kHz 16 24 bit flac flac 44 1 48 88 2 96 176 4 192 kHz 16 24 bit m4a ALAC 2 8 5 6 MHz 1 bit dff dsf DSDIFF DSF NOTE 0 Files protected by DRM such as Apple s Fairplay DRM are not supported 0 The ALAC decoder is distributed under the Apache License Version 2 0 http www apache org licenses LICENSE 2 0 Conten...

Page 37: ...sed frequency range 2 4 GHz 5 GHz o General Operating temperature 41 F 95 F 5 C 35 C Power supply AC 100 240 V 50 60 Hz Power consumption 70 W Power consumption in Quick Start Mode 4 5 W Power consumption in Deep Standby Mode 0 3 W Contents Setup Use Troubleshooting Status LED Appendix 37 ...

Page 38: ... 15 7 8 403 16 404 17 3 8 439 6 7 8 172 o Weight 22 lbs 4 oz 10 1 kg For the purpose of improvement the specifications and design are subject to change without notice Contents Setup Use Troubleshooting Status LED Appendix 38 ...

Page 39: ...one and iPod touch are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Amazon Kindle Echo Alexa Dash Fire and all related logos are trademarks of Amazon com Inc or its affiliates Contents Setup Use Troubleshooting Status LED Appendix 39 ...

Page 40: ... version 29 n LGPL Open Source Used Version ffmpeg 0 8 3 glibc 2 9 libmms 0 6 2 n curl 7 24 0 COPYRIGHT AND PERMISSION NOTICE Copyright c 1996 2014 Daniel Stenberg daniel haxx se All rights reserved Permission to use copy modify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies...

Page 41: ...ETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE n expat 2 0 1 Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright c 2001 2002 2003 2004 2005 2006 Expat maintainers Permission is hereby granted free of charge to any person obtai...

Page 42: ...ODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE n jQuery Copyright 2014 jQuery Foundation and other contributors http jquery com Permission is hereby gra...

Page 43: ...he Software to deal with the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions z Redistributions of source code must retain the above copyright notice this list of conditions and the followi...

Page 44: ...ranted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The abo...

Page 45: ...t be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARR...

Page 46: ...EVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE n pstdint h 0 1 12 z BSD License z Copyright c 2005 2011 Paul Hsieh z All rights reserved z Redistribution and use in source and binary forms with or without modification are pe...

Page 47: ...y the authors All code authors and representatives of the companies they work for have signed affidavits dedicating their contributions to the public domain and originals of those signed affidavits are stored in a firesafe at the main offices of Hwaci Anyone is free to copy modify publish use compile sell or distribute the original SQLite code either in source code form or as a compiled binary for...

Page 48: ...in a copy of the License at http www mozilla org MPL Software distributed under the License is distributed on an AS IS basis WITHOUT WARRANTY OF ANY KIND either express or implied See the License for the specific language governing rights and limitations under the License n tinyxml 2002 4 3 www sourceforge net projects tinyxml Original file by Yves Berquin This software is provided as is without a...

Page 49: ... OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE n zlib http www zlib net zlib h interface of the zlib general purpose compression library version 1 2 3 July...

Page 50: ...n The Spotify software is subject to third party licenses found here www spotify com connect third party licenses Contents Setup Use Troubleshooting Status LED Appendix 50 ...

Page 52: ...HEOS Subwoofer QUICK START GUIDE ...

Page 53: ...esigned as a Wireless Subwoofer to be connected to your HEOS product Make sure you have the following items in working order Apple iOS Android or Kindle mobile device connected to your network Other HEOS devices Wi Fi Router Internet Connection ...

Page 54: ...er QUICK START GUIDE 2 English Français Español Carefully unpack your HEOS Subwoofer Verify that the following items are included in the box STEP 1 UNPACK 1 8 inch 3 5 mm setup cable Ethernet cable Power cord Feet ...

Page 55: ...Determine which room and HEOS device you wish to group with this HEOS Subwoofer STEP 2 PLAN 3 ...

Page 56: ...TEP 3 PLACE Attach the included feet to the four corners of the HEOS Subwoofer s side if you are placing it on horizontally Place the HEOS Subwoofer in a convenient location in the same room as the other HEOS devices you wish to group the Subwoofer with OPTIONAL ...

Page 57: ...etwork connect the included Ethernet cable between the HEOS Subwoofer and your router Do not connect the Ethernet cable if you are connecting your HEOS Subwoofer to a wireless network 5 STEP 4 CONNECT Connect the power cord to the HEOS Subwoofer and a wall outlet AUX IN 5V 1A USB RESET CONNECT NETWORK AC IN ...

Page 58: ... the HEOS App Go to the Apple App Store Google Play or Amazon App Store and search for HEOS to download and install Launch the HEOS App and follow the instructions in the app to add the HEOS Subwoofer to your network and then group your HEOS Subwoofer with the desired HEOS device 1 2 ...

Page 59: ... Music Settings Add Device 1 2 ENJOY OWNER S MANUAL For more information visit www HEOSbyDenon com Refer to the Online Manual for other functions information and operation procedure details manuals denon com HEOSSW ALL EN ...

Page 60: ...vice will ﬂash green for several seconds as it connects to your router 4 When the connection is complete the LED on the front of the HEOS device will turn solid blue Resetting your device Resetting your HEOS device will clear out the wireless network settings EQ and name but retain it s current software You will have to use Settings Add Device to reconnect the device to your home network before it...

Page 61: ...with your HEOS Product please contact HEOS Customer Support Services below Website www HEOSbyDenon com Support Email Support HEOSbyDenon com Live Chat www HEOSbyDenon com LiveChat Telephone Toll Free 855 499 2820 M F 10 00AM to 10 00PM EST Sat 12 00PM to 8 00PM EST ...

Page 63: ...hich are integrated in the HEOS Bar If used together the HEOS Subwoofer automatically adapts to your settings You can combine the HEOS Subwoofer with another wireless HEOS speaker to give your sound more depth Alternatively you can pair it with the HEOS Bar and two HEOS speakers as rear channels You ll get a fully wireless 5 1 cinema surround sound experience 2 1 speaker setup 5 1 speaker setup BO...

Page 64: ...te LED indicator Product Finish Black Power Supply 100 240 Volts AC 50 60 Hz Weight 22 27 lbs Dimensions H x W x D 16 x 6 7 8 x 17 3 8 inches Vertical Placement www heosbydenon com Wireless Connectivity Works with standard 802 11a b g n ac networks on 2 4GHz and 5GHz bands Wired Connectivity Single RJ 45 jack for connection to wired Ethernet Package Contents HEOS Subwoofer Quick Start Guide 3 5mm ...

Page 65: ...her If the provided plug does not rn i lto your outlet consult an olectrieian for roplacement of the obsolete outlet 10 Protect the poo ver cord rom being waked on or pinchod partic Aarty at plugs convenionce receptacles and me point v tlore they exit from the apparatus 11 0nlyuseattachmentslaccessoriesspecifiedbythernarufacturer 12 Use only w h the cart stand tripod bracket or table specified by ...

Page 66: ...ggi localiinvigora Non genare Ia banerie neinceneririe ma smaHirle cooformemente a a normativa locale sui rifiutl d llmiel Questa prodotto e gli accessori inclusi nell imballaggio sono appllcabHI alia direttlva RAEE ad eccezooe delle battorie OSTRZEZENIE 0 WSKAZOWKI OOTYCZ CE OBSlUGI UI likajwysokieht ratur Je li u anie jest ustawiOna w szatce nalaiy zapewniC odpow lednt Cj 1klllacWPQNietrza Obcho...

Page 67: ...n werden Dieses Produkt und sehe Antenne dUrfen nicht neben anderen Antennen oder S9ndern autg steltt oder zusammen m it1nen verweodetwerden FRANCAIS 1 DECLARATION DE CONFORMITE Nos produ s sont conlormes aux dispos iens des directives CEIUE comme suH RE orective 2014 53 EU 2 MISE EN GARDE IMPORTANTE NE JAMAIS MODIFIER CE PRODUIT Si toutes les consignes indiqu6es dans ce mode ont 9te respectees pe...

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