HEOS Subwoofer
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BASIC TROUBLESHOOTING
My HEOS device won’t connect to my network using the audio cable
•
Make sure your mobile device is connected to your wireless network before setting up your HEOS device.
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Alternatively, you can connect your HEOS device to your network router using the included Ethernet cable. Once connected via
Ethernet, the HEOS by Denon App should recognize the HEOS device and you can manually move it to your wireless network
using
Settings/My Devices/Device_Name/Advanced/Network Settings.
Connecting to a network using WPS
If your wireless router supports WPS (Wi-Fi Protected Setup™) your HEOS wireless device can optionally connect to your network
using the “Push Button” method by following these steps:
1. Press the WPS button on your router.
2. Within 2 minutes, Press and Hold the Connect button on the rear panel of the HEOS device for 5 seconds.
3. The LED on the front of the HEOS device will fl ash green for several seconds as it connects to your router.
4. When the connection is complete, the LED on the front of the HEOS device will turn solid blue.
Resetting your device
Resetting your HEOS device will clear out the wireless network settings, EQ, and name but retain it’s current software.
You will have to use Settings->Add Device to reconnect the device to your home network before it can be used.
To reset your HEOS device, gently insert a small paperclip into the Reset button hole on the back and hold it in until the front LED
begins to fl ash amber.
The HEOS by Denon app and brand is not affi
liated with any manufacturer of any mobile device.
HEOS and the HEOS logo are trademarks or registered trademarks in the US and/or other countries.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.
Amazon, Kindle, Fire and all related logos are trademarks of Amazon.com, Inc. or its affi
liates.
Wi-Fi Protected Setup™ logo is trademark of Wi-Fi Alliance.
All other trademarks are the property of their respective owners.
