Troubleshooting
First, check the following.
1. Are all of the connections correct?
2. Were the instructions in the manual followed correctly?
3. Is the connected device being operated correctly?
If the headphones do not operate properly, check the corresponding issue here.
If the issue is not covered here, there may be a malfunction. Contact the store where you purchased the headphones. If the staff at the store where you
purchased the headphones also do not know how to resolve the issue, contact the Denon Customer Service Center or your nearest Repairs Center.
Power does not turn on / power is turning off automatically
Power does not turn on.
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When the rechargeable battery has no power remaining, connect the headphones to an AC adapter or computer using the supplied USB cable to
charge the battery. (
Power is turning off automatically.
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The auto standby function has turned on. In auto standby mode, the headphones automatically turn off after no operations are performed or they are
stationary (when they have been placed on a surface such as a desk and are completely motionless) for at least 10 minutes. To turn off auto standby
mode, slide the NC MODE switch to the left and hold for approximately 5 seconds while auto standby mode is on. (
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