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11. SERVICING THE SAPPHIRE
®
PORTABLE DIODE LASER
In the event that the laser fails to operate correctly and your Authorized Representative is unable to help, the
unit will need to be returned to Den-Mat
®
Holdings, LLC for repair, there are no user-repairable parts found with
the device.
It is recommended that lasers be returned in their original shipping box. If not available, one can be requested at
the time you discuss your return with your Authorized Representative.
12. SYSTEM WARRANTY
When used under normal operating conditions as described in this Manual, the Sapphire Portable Diode
Laser system is warranted to be free of defects in workmanship and materials for one (1) year from the date of
original shipment.
Within the warranty period, all parts and service charges for repairs to the Sapphire Portable Laser System are
covered by Den-Mat Holdings, LLC.
If service is required, the System must be returned to the manufacturer for diagnosis and repair. Contact your
Authorized Den-Mat Holdings, LLC Distributor to arrange returns. Repairs may be made with new or refurbished
parts, at the manufacturer’s discretion.
Returned units that are outside the Warranty period will be evaluated for the cause and extent of failure or
damage by Den-Mat Holdings, LLC Service Representatives. Subject to the results of this evaluation, Den-Mat
Holdings, LLC will contact the customer through the Authorized Den-Mat Holdings, LLC Distributor with a price
quotation for the cost of repairs.
This is a limited warranty and the liability of Den-Mat Holdings, LLC is to repair or replace the system. Den-Mat
Holdings, LLC has no liability to refund any part of the purchase price and no liability for consequential damages,
loss of profits, and damages to person or injury by reasons of any defects in said system from any cause
whatsoever. Any buyer who purchases said system acknowledges their familiarity with the terms, conditions, and
provisions of this limited warranty and purchases said system agreeing to such terms, conditions, and provisions.
Buyer purchases the Sapphire Portable system from Den-Mat Holdings, LLC on the terms, conditions, and
provisions of this limited warranty and waives all other rights and claims against Den-Mat Holdings, LLC for any
damages or remedies exceeding said limited warranty.
Den-Mat Holdings, LLC
2727 Skyway Drive
Santa Maria, CA 93455 USA
805-922-8491
www.denmat.com
