Rev. F, December 2020
Page 27
Pro-Wedge VM-20 Operator’s Manual
9.7
Appendix E, Warranty
Warranty
DEMTECH Services, Inc. warrants all equipment of its manufacture to be free from defects in materials,
workmanship, mechanical parts, and labor for a period of one year from the date of shipment to the original
buyer and ninety days for electrical. This warranty excludes normal wear items such as gears, bearings
and chains. The liability under this warranty is limited to replacement parts and labor on equipment when
the equipment is returned prepaid to the factory or its authorized service center with prior authorization from
DEMTECH Services, Inc., and upon examination by DEMTECH Services, Inc., is determined to be defective.
At DEMTECH Services, Inc.'s option, a service representative may be dispatched to the equipment location.
As an additional protection, DEMTECH Services, Inc. warrants that for a period of 90 days from the date
of shipment to the original buyer, pending prior authorization from DEMTECH Services, Inc., there will be
no charge for service related shipping of parts and/or equipment or for authorized travel of a service
representative to the equipment location. After 90 days, all costs incurred for shipping the equipment or parts
thereof or for travel are the responsibility of the buyer. Our warranty for this equipment is rendered void if the
unit has been repaired, taken apart or modified, or attempted to be, unless such actions have been taken in
accordance with written instructions received from DEMTECH Services, Inc. The warranty is also void if
the equipment has been subjected to abuse, accident or other abnormal conditions.
IF ANY FAULT DEVELOPS,
THE FOLLOWING STEPS SHOULD BE TAKEN:
1.
Notify DEMTECH Services, Inc. by calling 1-888-324-9353. Overseas customers should contact the
local DEMTECH authorized service center. Please be prepared with the model number, serial number
and full details of the difficulty. Upon receipt of this information, service data or shipping instructions
will be provided by DEMTECH Services, Inc. Do not return the unit for repair without first contacting
the factory or its representative for instructions.
2.
After the initial 90 day period, on receipt of shipping instructions, forward the equipment prepaid to
the factory or its authorized service center as instructed. If requested, an estimate of the charges
will be made before work begins, especially with those cases where the DEMTECH Services, Inc.
product is not covered by the warranty.
3.
If the original carton and packing are not available, the product should be packed in a container
with a strong exterior and surrounded by a protective layer of shock-absorbing material. DEMTECH
Services, Inc. advises returning the equipment at full value to the carrier.
DEMTECH Services, Inc. reserves the right to make changes in design at any time without
incurring any obligation to install the same changes on units previously purchased.
This warranty states the essence of the obligations or liabilities on the part of DEMTECH Services,
Inc. THE FORMAL, COMPLETE AND EXCLUSIVE STATEMENT OF DEMTECH SERVICES,
INC.’S WARRANTY IS CONTAINED IN ITS QUOTATIONS, ACKNOWLEDGEMENTS AND
INVOICES. DEMTECH Services, Inc. neither assumes, nor authorizes any person to assume for it, any
liability in connection with the sale of its equipment other than those set forth herein.
