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Refund Policy
Demco has a 30 day return policy on the original date of purchase. Items must have an
Demco invoice with corresponding part number to be eligible for refund and are subject
to the return authorization policy. All returns are subject to a variable restocking fee not
to exceed 20% (not including missing components).
Limited Five (5) Year Warranty
We are confident that our product will perform well and therefore warrant the original
purchaser, that the new product will be free from mechanical and electrical defects in
material and workmanship during the warranty period. The Warranty period begins on
the original purchase date. The warranty is for current production models and the original
purchaser only. Demco does not warrant any part of the installation nor failure related to
improper installation.
The Warranty Period
1st Year
If, during the first 12 months of the warranty period, your Demco product should be found
defective, Demco will repair or replace the product at its discretion. Demco will refund
to the original purchaser freight charges incurred in returning the product to the factory
during this portion of the warranty period. (This does not include repackaging charges
incurred to a third party). All warranty shipping & freight charges are for normal delivery,
expedited freight charges are not included. Demco may choose, at its sole discretion, to
allow usage of other new parts for the purpose of warranty repair. Such approval requires
prior authorization and is subject to the return authorization policy.
Labor pertaining to warranty repair will be covered with prior approval from Demco and
is subject to the return authorization policy. Warranty performed prior to approval will be
reviewed and assessed by Demco on a case by case basis.
2nd - 3rd Year
If, during the 2nd through the 3rd year of the warranty period, the Demco product should
be found defective, Demco will, upon receipt of post prepaid product, repair or replace
the product at its discretion. The Demco product will be returned via standard delivery
free of charge.
Outside labor pertaining to warranty repair is not covered.
Warranty Information
