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I-1091
Page 6 of 8
Rev. C-40014 08/08/14
Troubleshooting
Symptom Probable
Cause
Remedy
Proportioner
fails to draw
chemical
properly.
1. Insufficient water supply pressure.
2. Safelink cap has chemical build-up
(if installed).
3. The outlet tubing might be pinched
closed.
4. Chemical metering tip is clogged.
5. Mineral deposits are built up in the
in the proportioner.
1. 20 PSI is the minimum allowable
pressure.
2. Soak in hot water to clean.
3. Straighten out the tubing to remove the
restriction.
4. Remove metering tip from check valve
and replace with new one.
5. Soak proportioner in delimer or off the
shelf product such as CLR to clean
mineral deposits.
“Air Gap”
Proportioner is
dripping or
spraying a mist
(fan pattern) of
water.
1. Mineral deposits are located on Air
Gap nozzle.
1. Soak nozzle and inlet screen in delimer or
off the shelf product such as CLR to clean
and remove mineral deposits.
Water valve is
not shutting off
completely.
1. “Sliding lever” return spring may be
missing on Remote Fill gun.
2. “Sliding lever” is not returning all
the way down due to interference
between the sliding lever and either
the chemical supply and/or outlet
tubing.
3. Bucket fill outlet hose is catching
the bottom edge of the sliding lever
during normal usage.
4. Bottle Fill valve will not shutoff.
1. Remove cover and visually check for
sliding lever return spring. Replace if
missing.
2. Remove cover and visually check for any
tubes rubbing the sliding lever. Routing of
chemical supply and outlet tubing must not
restrict the movement of the sliding lever.
Reroute tubing.
3. Don’t pull the bucket fill outlet hose too
tight from either side otherwise sliding
lever may not return properly.
4. Make sure bottle fill hose is not pressed
against the lever.
Water valve is
leaking.
1. Barbed nut is too loose.
1. Shut water supply off first. Hand-tighten
the barbed nut. Do not over tighten w/tool.
Threaded
connections
are leaking
water.
1. The connection between the
dispenser and water supply line is
too loose or rubber washer is
missing.
2. Backflow prevention devices
and/or proportioners are too loose.
1. Shut water supply off first. Carefully
tighten the female hose coupling on the
dispenser to the inlet water supply line.
Do not over tighten.
2. Tighten loose connection(s) with tools if
necessary. Do not over tighten if using
tools.
Selector valve
is not selecting
the correct
chemical
1. The transmission assembly is
malfunctioning.
1. Make sure the transmission is engaged
with the selector valves. If problem
persists, replace transmission assembly.
Water is
leaking in
between the
two water
valves
1. Plastic fitting connecting the water
valves has lost its seal.
1. Remove the plastic fitting and apply
silicone grease to both O-rings and
reattach to the valves.
