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209989 Rev. B
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TROUBLESHOOTING GUIDE
Restart controller by disconnecting the power connector, wait 10 seconds and reattach. The controller will go through its normal
startup routine.
If the faucet is not working properly, first check for error codes by doing the following:
Press and hold TOGGLE (white pushbutton on right hand side) button for 5 seconds. Once you see the “E”, press TOGGLE
button to cycle through and note the error codes:
●
E01/E02 - Lost /Poor Communication with Sensor
- Confirm sensor is connected and wire harness is not damaged.
- Confirm connectors are clean, dry and corrosion free.
- If extension is used, ensure both ends are connected.
- Restart controller and retest.
●
E03 - Controller Problem
- Restart controller and retest. If failure continues, contact Technical Service.
●
E04 - Proximity Calibration Failure
- Confirm sensor module is connected to faucet shank.
- Ensure faucet and sensor module is electrically isolated from sink and any other conductive materials.
- Route sensor cables away from power supply wires of any type.
- Check grounding (see section on Grounding).
- For surface mount box #0, ensure polymer braided hose is used on both the inlet and outlet of the solenoid.
●
E05 - Solenoid
- Confirm solenoid is connected.
- If possible, cross test solenoid and controller with a known functional controller and solenoid.
●
E06/E07 - Low Power
- On battery product, replace batteries, be sure to use the supplied battery holder or repair part.
- On hardwired product, check supply voltage (see below).
This Delta Commercial faucet is designed and engineered in accordance with the highest quality and performance standards. With proper
care, it will give years of trouble free service. Care should be given to the cleaning of this product. Although the chrome finish is extremely
durable, it can be DAMAGED by ACIDIC CLEANERS (i.e. cleaners designed specifically for vitreous china lavatories and water closets),
HARSH ABRASIVES or POLISH. To clean, simply wipe the surface with a damp cloth and blot dry with a soft cloth.
CARE INSTRUCTIONS
Proximity
®
sensing technology works by sensing changes in the electrical field.
Nearby conductive materials that are electrically charged or not properly electrically grounded may interfere with the desired function of the
product. If the controller is unable to calibrate, this is most likely due to poor isolation of the sensor, or improper grounding of nearby
conductive material.
To ensure best performance, it is important that these nearby electrical effects are minimized as much as possible.
For hardwire installations, it is essential for the controller to be grounded to an electrical ground. Please note that supply or drainage
plumbing may not be grounded to an electrical ground. It is not always necessary to ground battery product, but in some installations this
may prove beneficial.
Cosmetically chromed drain plumbing may have non-conductive protective coatings, and may have electrical interruptions and should not
be used for grounding purposes.
Conductive sinks; often stainless or cast iron are a common source of electrical interference. Such sinks should be grounded to an electrical
ground. There may be protective coatings that insulate the sink, proper electrical connection should be confirmed. On stainless sinks, this
may be achieved by connecting to the sink mounting hardware with the grounding strap.
Furthermore, it is essential that the sensor module and faucet are electrically isolated from the sink. Be sure to use all supplied spacers.
There are spacers supplied for both the above and below deck surfaces. The supplied spacers should aid in preventing the faucet shank
from contacting the sink, however care must be taken to ensure that the faucet, shank and sensor module are isolated from all nearby
conductive material.
Other items such as conductive counters, sink supports, or nearby power/data lines may also create interference and should be avoided/
routed away from or where possible, electrically grounded.
GROUNDING AND ISOLATION