19
PROBLEM
POSSIBLE CAUSE
SOLUTION
No espresso coffee is delivered
No water in the tank
Fill the tank with water
The holes in the filter holder are blocked
Clean the filter holder spout holes
The filter and removable perforated filter
are blocked
Clean as described in section “13.3 CLEANING THE
COFFEE FILTERS”
The espresso boiler outlet is blocked
Clean as described in section “13. CLEANING”
Scale in the water circuit
Descale as described in section “14. DESCALING”
The espresso coffee drips from
the edges of the filter holder
rather than the holes
The filter holder has been inserted incor-
rectly or is dirty
Attach the filter holder correctly and rotate firmly
as far as it will go
The espresso boiler gasket has lost elas-
ticity or is dirty
Have the espresso boiler gasket replaced by Cus-
tomer Services
The holes in the filter holder spouts are
blocked
Clean the filter holder spout holes
The filter and removable perforated filter
are blocked
Clean as described in section “13.3 CLEANING THE
COFFEE FILTERS”
The espresso coffee is cold
The OK light is not on when you deliver
coffee
Wait until the OK light comes on
No preheating was done
Preheat as described in section”7.2 TIPS FOR A
HOTTER COFFEE”
The cups were not preheated
Pre-heat the cups with hot water
Scale in the water circuit
Descale as described in section “14. DESCALING”
The pump is excessively noisy
The water tank is empty
Fill the tank
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the valve on
the bottom
There are air bubbles in the tank
connector
Follow the instructions in section “12. HOT WATER”
until water is delivered
The coffee froth is too dark
(delivered from the spout too
slowly)
The ground coffee is pressed down too
firmly
Press the coffee down less firmly
The quantity of ground coffee is too high Reduce the quantity of ground coffee
The espresso boiler outlet is blocked
Clean as described in section “13.4 CLEANING THE
BOILER OUTLET”
The filter and removable perforated filter
are blocked
Clean as described in section “13.3 CLEANING THE
COFFEE FILTERS”
The ground coffee is too fine or damp
Use only ground coffee for espresso coffee makers
and make sure it is not damp
The wrong type of ground coffee is being
used
Use a different type of ground coffee
16. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
