15
9. TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
No espresso coffee is delivered
No water in the tank (A15)
Fill the tank
The
light is on to indicate that the
coffee or steam circuit is empty
Press the button corresponding to the
light to fill the circuit
The coffee filter is blocked
Clean as described in section “5.4 Coffee fil-
ter cleaning and maintenance”
The tank has been inserted incorrectly
and the valves on the bottom are not
open
Press the tank down lightly to open the
valves on the bottom
Scale in the water circuit
Descale as described in section “7. Descaling”
Coffee grind too fine
Adjust coffee dose and grinding (refer to
Quick Guide)
The portafilter cannot be attached to
the appliance
The ground coffee has not been pressed
or is too much
Repeat grinding with new settings
The espresso coffee drips from the
edges of the portafilter rather than the
holes
The portafilter is inserted incorrectly
Attach the portafilter correctly and rotate
firmly as far as it will go
The espresso boiler gasket has lost elas-
ticity or is dirty
Have the espresso boiler gasket replaced by
Customer Services
The coffee filter is clogged
Clean as described in section “5.4 Coffee fil-
ter cleaning and maintenance”
The coffee crema is too light (delivered
from the spout too fast)
The appliance settings need reviewing Refer to coffee guide for suggestions
The coffee crema is too dark (delivered
from the spout too slowly)
The appliance settings need reviewing Refer to coffee guide for suggestions
No milk froth is formed when making
cappuccino with LatteCrema System
Milk not cold enough
Always use milk at refrigerator temperature
The LatteCrema System is dirty
Clean the cappuccino maker as described
in section “5.11 Cleaning the LatteCrema
System”
Scale in the water circuit
Descale as described in section “7. Descaling”
At the end of descaling, the appliance
requests a further rinse
During the rinse cycle, the water tank
has not been filled to the MAX level
Repeat the rinse cycle from point (8) of section
“7. Descaling”
The appliance does not grind the coffee There is foreign matter that cannot be
ground in the coffee mill
Clean the burrs as described in section “5.8
Cleaning the burrs”, making sure you remove
all the beans from the beans container (A1)
before extracting it.
Before putting the burr back, vacuum all resi-
dues from the housing (fig.14)
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