13
PROBLEM
POSSIBLE CAUSE
SOLUTION
No espresso is delivered
No water in the tank
Fill the tank with water
The holes in the filter holder are blocked
Clean the filter holder spout holes
The espresso boiler outlet is blocked
Clean as described in the section “13.3
Cleaning the boiler outlet”
Scale/hard water deposits in the water
circuit
Perform the descaling procedure as de-
scribed in the section “14.1 Descaling
the espresso unit”
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the
valve on the bottom
The espresso coffee drips from the edges
of the filter holder rather than the holes
The filter holder is inserted incorrectly
Attach the filter holder correctly and ro-
tate firmly as far as it will go
The holes in the filter holder spouts are
blocked
Clean the spout holes.
The pump is excessively noisy
The water tank is empty
Fill the tank
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the
valve on the bottom
The espresso is cold
The “Espresso ON/OFF” integrated light
was flashing when the coffee button was
pressed
Wait until the “Espresso ON/OFF” inte-
grated light stop flashing
No preheating was done
Preheat as described in the section “8.1
Preheating the coffee unit”
The cups were not preheated
Heat the cups by rinsing them in hot
water
Scale/hard water deposits in the water
circuit
Perform the descaling procedure as de-
scribed in the section “14.1 Descaling
the espresso coffee unit”
The espresso crema is too light (delivered
from the spout too fast)
The pre-ground coffee is not pressed
down firmly enough
Press the pre-ground coffee down more
firmly (fig. 18)
There is not enough pre-ground coffee
Increase the quantity of pre-ground
coffee
The pre-ground coffee is too coarse
Use only pre-ground coffee for espresso
makers
The wrong type of pre-ground coffee is
being used
Change the type of pre-ground coffee
15. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
