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Dell XPS 600 Owner'S Manual Download Page 54

54

Solving Problems

www

.dell.com | support.dell.com

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Display

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Settings

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Screen resolution 

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Color quality.

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GRAPHICS

 

CARD

 

POWER

 

CABLE

 

CONNECTION

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Ensure that the power cable for each 

graphics card is correctly attached to the card.

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MONITOR

 

SETTINGS

—

See the monitor documentation for instructions on adjusting the 

contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

Summary of Contents for XPS 600

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS 600 Owner s Manual Model WHL ...

Page 2: ...without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault and PowerApp are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows ...

Page 3: ... Settings to Support Two Monitors 20 About Serial ATA Drives 21 About Your RAID Configuration 21 RAID Level 0 Configuration 21 RAID Level 1 Configuration 22 Configuring Your Hard Drives for RAID 23 Creating an Array using the Nvidia MediaShield ROM Utility 23 Using Nvidia MediaShield 24 Transferring Information to a New Computer 27 Playing CDs and DVDs 28 Playing a CD or DVD 28 Adjusting the Volum...

Page 4: ...ms 39 CD and DVD drive problems 40 Hard drive problems 41 E Mail Modem and Internet Problems 41 Error Messages 42 IEEE 1394 Device Problems 43 Keyboard Problems 44 Lockups and Software Problems 44 The computer does not start up 45 The computer stops responding 45 A program stops responding 45 A program crashes repeatedly 45 A program is designed for an earlier Windows operating system 46 A solid b...

Page 5: ... poor 54 4 Advanced Troubleshooting Diagnostic Lights 55 Dell Diagnostics 58 When to Use the Dell Diagnostics 58 Drivers 60 What Is a Driver 60 Identifying Drivers 60 Reinstalling Drivers 61 Using Microsoft Windows XP System Restore 62 Creating a Restore Point 63 Restoring the Computer to an Earlier Operating State 63 Undoing the Last System Restore 63 Resolving Software and Hardware Incompatibili...

Page 6: ...emory 80 Removing Memory 82 Cards 82 Removing a PCI Express Graphics Card from a Dual Configuration 84 Installing PCI Express Graphics Cards in a Dual Configuration 86 Removing PCI and PCI Express Cards 89 Installing PCI and PCI Express Cards 91 Network Adapter and Sound Card Settings 94 Drives 95 General Installation Guidelines 95 Connecting Drive Cables 96 Hard Drive 97 Removing a Hard Drive 97 ...

Page 7: ...moving the Front Panel 120 Replacing the Front Panel 120 Drive Door 121 Removing the Drive Door 121 Replacing the Drive Door 122 Battery 124 Replacing the Battery 124 Closing the Computer Cover 125 6 Appendix Specifications 127 System Setup 131 Overview 131 Entering System Setup 131 System Setup Options 132 Boot Sequence 136 Clearing Forgotten Passwords 137 Clearing CMOS Settings 138 Cleaning Your...

Page 8: ...y U S Only 140 Definition of Dell Installed Software and Peripherals 140 Definition of Third Party Software and Peripherals 141 FCC Notices U S Only 141 Class A 141 Class B 142 FCC Identification Information 142 Contacting Dell 142 Index 161 ...

Page 9: ...tall drivers or to run the Dell Diagnostics Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users NOTE Drivers and documentation updates can be found at support dell com NOTE The Drivers and Utilities CD is optional and may not ship with your computer How to set u...

Page 10: ... c o m Warranty information Terms and Conditions U S and Canada Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram What Are You Looking For Find It Here ...

Page 11: ...ag and Microsoft Windows License These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support What Are You Looking For Find It Here ...

Page 12: ...Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To download Desktop System Software 1 Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop do...

Page 13: ...To reinstall your operating system use the Operating System CD See Reinstalling Windows XP on page 65 After you reinstall your operating system use the ResourceCD to reinstall drivers for the devices that came with your computer NOTE The color of your CD varies based on the operating system you ordered What Are You Looking For Find It Here ...

Page 14: ...14 Finding Information w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 15: ...he Drive Door Changing the Front Panel Light Color You can use this exclusive Dell XPS feature either to change the color of the front panel light that illuminates the Dell name and displays around the badge on the front of your computer or to turn off the front panel light entirely ...

Page 16: ...oses 1 Follow the procedures in Before You Begin on page 69 2 Turn on or restart your computer 3 Enter system setup by pressing F2 See Entering System Setup on page 131 for details about entering system setup 4 Select the Onboard Devices option 5 Select Front LED Color and press Enter 6 Press the left and right arrow keys to scroll through the color options The front panel light color changes as y...

Page 17: ... information on installing a media card reader see Installing a Media Card Reader on page 106 To use the media card reader 1 Check the media or card to determine the proper orientation for insertion 2 Slide the media or card into the appropriate slot until it is completely seated in the connector If you encounter resistance do not force the media or card Check the card orientation and try again xD...

Page 18: ...monitor to the primary video card or the monitor will not function Connecting Two Monitors NOTE Your graphics card and configuration must support dual monitors for you to connect and enable two monitors using the instructions in this section The graphics card that came with your computer has an S video port and either two DVI ports and a DVI to VGA adapter or one DVI port and one VGA port To conne...

Page 19: ...r computer has two DVI ports follow the instructions in Connecting Two Monitors With the Use of an Adapter on page 20 NOTE If you are using PCI Express graphics cards in a dual configuration only a single monitor is supported 1 Follow the procedures in Before You Begin on page 69 2 Connect each of the monitors to a the appropriate connector on the back of the computer If your monitor has a DVI con...

Page 20: ... that you properly configure and connect the TV To connect a TV to your computer you must purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer 1 Follow the procedures in Before You Begin on page 69 2 Connect one end of the S video cable to the TV OUT connector on the back of the computer 3 Connect the other end of the ...

Page 21: ...section provides an overview of the RAID configuration that you might have selected when you purchased your computer Dell offers either a RAID level 0 configuration or a RAID level 1 configuration on your Dell XPS computer A RAID level 0 configuration is recommended for high performance gaming and a RAID level 1 configuration is recommended for the data integrity requirements of digital photograph...

Page 22: ...vel 0 configuration RAID Level 1 Configuration RAID level 1 uses a data redundancy storage technique known as mirroring When data is written to the primary drive it is then duplicated or mirrored on the other drive A RAID level 1 configuration sacrifices high data access rates for its data redundancy advantages hard drive 1 segment 1 segment 3 segment 5 hard drive 2 segment 2 segment 4 segment 6 s...

Page 23: ...alled the operating system with the Nvidia RAID drivers Both methods require that you set your computer to RAID enabled mode before starting any of the RAID configuration procedures in this document Setting Your Hard Drives to RAID Enabled Mode 1 Enter system setup see Entering System Setup on page 131 2 Press the up and down arrow keys to highlight Drives and press Enter 3 Press the up and down a...

Page 24: ...rive or drives to include in your RAID array move the listed hard drives from the Free Disks field to the Array Disks field NOTE Your computer supports a maximum of two drives per RAID1 array and three per RAID0 array 6 After assigning hard drives to an array press F9 NOTICE You will lose all data on the selected drives in the next step 7 Press Y to clear all data from the selected drives The Arra...

Page 25: ...rocedure to migrate an existing storage configuration to RAID level 0 configuration 1 Enable RAID on your hard drives see Setting Your Hard Drives to RAID Enabled Mode on page 23 2 After rebooting your computer launch Nvidia MediaShield 3 Click Create Array in the System Tasks pane The Create Array Wizard appears 4 Use the drop down box to select Striping for RAID 0 or Mirroring for RAID 1 5 Click...

Page 26: ...ant to reconfigure it and your old hard drive into a RAID level 1 configuration without losing any data 1 Launch Nvidia MediaShield NOTE Select your pre existing hard drive as your source drive it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume 2 Click to select an array 3 Click Convert Array in the System Tasks pane The Convert Array...

Page 27: ...er 1 Click the Start button point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer and click Next 4 On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next 5 When the N...

Page 28: ... Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer Playing CDs and DVDs Playing a CD or DVD NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do n...

Page 29: ...ntertainment and then click Volume Control 2 In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go t...

Page 30: ... CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window How to ...

Page 31: ...including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amou...

Page 32: ...ize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Network Setup Wizard The Microsof...

Page 33: ... exits from standby mode it returns to the operating state it was in before it entered standby mode To set standby mode to automatically activate after a defined period of inactivity 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period...

Page 34: ...intenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the f...

Page 35: ...d Tab The Advanced tab allows you to Place the power options icon in the Windows taskbar for quick access Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down ...

Page 36: ...36 Setting Up and Using Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 37: ...Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see System Setup on page 131 For more information on Hyper Threading search the Knowledge Base on the Dell website at support dell com PCI Express Cards PCI Express is the next generation technology for graphics cards and PCI cards The PCI...

Page 38: ...gn applications Each graphics card includes a GPU graphics processing unit The two GPUs dynamically share their workload to provide the best possible performance For a given application the SLI software selects the optimum rendering processing mode The two most basic modes are split frame rendering and alternate frame rendering In split frame rendering the GPUs divide the work each GPU renders par...

Page 39: ... new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Drive Problems CAUTION Before you begin any of the pr...

Page 40: ... prevent Windows from recognizing the drive TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 139 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page ...

Page 41: ...he CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW DISC See Standby Mode on page 33 or search for the keyword standby in Windows Help and Support Center for information on power management modes For information on accessing window Help see Windows Help and Support Center on page 12 RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 C...

Page 42: ... splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on ...

Page 43: ...instructions drive letter IS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you w...

Page 44: ...A DELL IEEE 1394 DEVICE Contact Dell see Contacting Dell on page 142 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer Shut down the computer see Turning Off Your Computer on page 69 reconnect the keyboard cable as shown on the setup diagram for you...

Page 45: ... Lights on page 55 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer END THE PROGRAM 1 Press Ctrl Shift Esc simultaneously 2 C...

Page 46: ...ving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed t...

Page 47: ...cating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 58 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Memory on page 79 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Installing Memory on page 80 Your computer supports DDR2 memory For more information abo...

Page 48: ...nel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See Reinstalling Drivers on page 61 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 64 CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the...

Page 49: ...lso bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see System Board Components on page 78 IF THE POWER LIGHT IS BLINKING AMBER The comput...

Page 50: ...NED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control...

Page 51: ...tation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED...

Page 52: ...cted to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See Drivers on page 60 RUN THE HARDWARE TROUBLESHOOTER...

Page 53: ...r broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is wo...

Page 54: ...hen click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality CHECK THE GRAPHICS CARD POWER CABLE CONNECTION Ensure that the power cable for each graphics card is correctly attached to the card CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing...

Page 55: ...failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the computer into a working electrical outlet Also see Power Problems on page 49 A possible processor failure has occurred Reinstall the processor see Processor on page 113 and restart the computer Memory modules are detected but a memory failure has occurred If you have two or m...

Page 56: ...ave two or more memory modules installed remove the modules reinstall one module see Installing Memory on page 80 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memor...

Page 57: ...ontacting Dell on page 142 Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see System Board Components on page 78 If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly The operating system...

Page 58: ...u wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see Turning Off Your Computer on page 69 and try again 3 When the boot device list appears highlight Boot to Utility Partition and press Enter 4 When the Dell Diagnostics Main Menu appears select the test you want to run see Dell Diagnostics Main Menu on p...

Page 59: ...r computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on ...

Page 60: ...n your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether t...

Page 61: ... install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager 6 Right click the device for which the new driver was installed and clic...

Page 62: ...ly Reinstalling Drivers 1 After extracting the driver files to your hard drive as described in the previous section click the Start button and right click My Computer 2 Click Properties 3 Click the Hardware tab and click Device Manager 4 Double click the type of device for which you are installing the driver 5 Double click the name of the device for which you are installing the driver 6 Click the ...

Page 63: ...your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that y...

Page 64: ...eshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Reinstalling Microsoft Windows XP NOTICE You must use Windows XP Service Pack 1 SP1 or later when you reinstall Windows XP NOTICE If after installing the operat...

Page 65: ...ll Windows XP unless a Dell technical support representative instructs you to do so NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions Booting From the Operating System CD 1 Save and close any open files and exit any open programs 2 Insert the...

Page 66: ...stalling Windows XP Professional at the Computer Name and Administrator Password window enter a name for your computer or accept the one provided and a password and click Next 9 If the Modem Dialing Information screen appears enter the requested information and click Next 10 Enter the date time and time zone in the Date and Time Settings window and click Next 11 If the Networking Settings screen a...

Page 67: ...ith the ResourceCD see Reinstalling Drivers on page 61 20 Reinstall your virus protection software 21 Reinstall your programs NOTE To reinstall and activate your Microsoft Office or Microsoft Works Suite programs you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve ...

Page 68: ...68 Advanced Troubleshooting w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 69: ...s document may require the following tools Small flat blade screwdriver Phillips screwdriver BIOS updates available on support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then...

Page 70: ...re you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see Turning Off Your Computer on page 69 NOTICE To ...

Page 71: ...ress to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 3 drive door Open the drive door to access the floppy and CD DVD drives NOTE The drive door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see Replacing t...

Page 72: ...2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards or for bootable USB devices which may not function properly if attached to the front connectors 4 IEEE 1394 connector Attach high speed serial multimedia devices such a...

Page 73: ... your computer 4 padlock ring Insert a padlock to lock the computer cover 5 power connector Insert the power cable 6 power supply fans For optimal cooling two power supply fans are provided Do not block the vents 7 card slots 6 Access connectors for optional video audio modem or other PCI cards three slots and PCI Express cards two x16 slots and one x1 slot NOTE If a graphics card is installed in ...

Page 74: ...r CD player or VCR or to provide enhanced surround audio for computers with 7 1 speakers On computers with a sound card use the connector on the card 5 link integrity light Green A good connection exists between a 10 Mbps network and the computer Orange A good connection exists between a 100 Mbps network and the computer Yellow A good network connection exists between a 1000 Mbps network and the c...

Page 75: ...as 9 microphone connector Use the pink connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 10 center subwoofer connector Use the yellow connector to attach a speaker to a Low Frequency Effects LFE audio channel 11 IEEE 1394 connector Attach high speed serial multimedia...

Page 76: ...ou touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 69 2 Lay the computer on its side so that the arrow on the bottom of the computer points up NOTICE Ensure that sufficient space exists to accommodate the open cover at least 30 cm 1 ft of desk top space 3 Slide the co...

Page 77: ...ng and Installing Parts 77 Inside View of Your Computer hard drive shroud floppy drive CD DVD drive system board processor airflow shroud power supply processor fan power supply fans 2 PCI card shroud and fan ...

Page 78: ...rial ATA connectors SATA0 SATA3 password jumper PASSWORD PCI card connectors PCI SLOT 4 PCI SLOT 5 PCI SLOT 6 PCI Express x16 card connector memory module connectors 2 4 CMOS jumper RTCRST PCI Express x1 card connector floppy drive connector FLOPPY memory module connectors 1 3 power connector POWER12V card fan connector FAN SYS 1394 connector 1394 PCI Express x16 card connector battery BATT front ...

Page 79: ...r upper left corner of the module to determine the module s capacity NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors 1 and 2 or A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair installed in DIMM connectors 3 and 4 N...

Page 80: ...f 2 GB of memory If you are using a 64 bit operating system your computer will support a maximum of 8 GB 2 GB DIMMs in each of the four slots of memory Installing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity...

Page 81: ...ule straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module securing clips 2 connector memory connector closest to processor notch memory module cutouts 2 crossbar ...

Page 82: ...de your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 69 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gent...

Page 83: ...lled in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 card slot is not accessible for use One PCI Express x1 card slot PCI card PCI Express x16 card PCI Express x16 card slot PCI Express x1 card PCI Express x1 card slot ...

Page 84: ...PCI and PCI Express Cards on page 89 1 Follow the procedures in Before You Begin on page 69 2 Gently securing both graphics cards with one hand remove the graphics card bridge with your other hand by pulling it up and away from the computer Set it aside 3 Disconnect the power cable connected to the card 4 Press the lever on the card retention arm and raise the retention arm graphics card bridge du...

Page 85: ...ust and dirt out of your computer NOTE The graphics card bridge is unnecessary in a single card configuration 7 Before you lower the retention arm ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the car...

Page 86: ...configuration If you are upgrading from a a single graphics to a dual graphics configuration you will need to remove any card installed in the PCI Express x1 card slot See System Board Components on page 78 to locate the PCI Express x1 card slot To remove a PCI Express card see Removing PCI and PCI Express Cards on page 89 NOTICE For information about upgrading your system to use NVIDIA SLI Scalab...

Page 87: ...king internal connections or otherwise customizing it for your computer 6 Position the card so that it is aligned with the slot and the securing tab if present is aligned with the securing slot NOTICE Ensure that you release the securing tab to seat the card If the card is not installed correctly you may damage the system board 7 Gently pull the securing tab if present and place the card in the co...

Page 88: ... fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 9 Press the retention arm into place securing the card s in the computer fully seated card not fully seated card bracket caught outside of slot bracket within slot alignment guide alignment bar a...

Page 89: ...able first plug the cable into the network port or device and then plug the cable into the computer 12 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on Removing PCI and PCI Express Cards NOTICE If you have the optional dual graphics configuration see Removing a PCI Express Graphics Card from a Dual Configuration on page 84 to remove or repla...

Page 90: ...d install a filler bracket in the empty card slot opening NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 5 Before you lower the retention arm ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or fil...

Page 91: ...onnect the computer and devices to electrical outlets and then turn them on 8 If you removed a sound card or a network adapter see Network Adapter and Sound Card Settings on page 94 9 Uninstall the driver for the card that you removed Installing PCI and PCI Express Cards NOTICE If you have or are upgrading to the optional dual graphics configuration see Installing PCI Express Graphics Cards in a D...

Page 92: ...adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 5 Position the card so that it is aligned with the slot and if present the securing tab is aligned with the securing slot NOTICE Ensure that you release the securing tab to seat the card If the card i...

Page 93: ...ystem board 7 Before you lower the retention arm ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 8 Press t...

Page 94: ...ng to Off 2 Connect external audio devices to the sound card connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel If you removed a sound card 1 Enter system setup select Integrated Audio Controller and then change the setting to On 2 Connect external audio devices to the audio connectors on the back panel of the computer If yo...

Page 95: ...DE connector When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is the primary or the boot device drive 0 and the device attached to the middle connector on the interface cable is the secondary device drive 1 See the drive documentation in your upgrade kit for information ...

Page 96: ... Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector When you connect an IDE cable ensure that you align the colored stripe with the pin 1 connector When you disconnect an IDE cable grasp the colored pull tab and pull until the connector detaches When connecting and disconnec...

Page 97: ...t it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 If you are replacing a hard drive that contains data you want to keep back up your files before you remove the hard drive 2 Follow the procedures in Before You Begin on page 69 Removing a Hard Drive 1 Press the top shroud tabs towards each other and tilt the shroud back 2 Lift the shrou...

Page 98: ...bay by gently pulling the rails up and out of the bay 4 If you are replacing a hard drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive 5 Attach the bracket rails to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tig...

Page 99: ... first hard drive into the lower bay until it clicks into place d Reconnect the power and hard drive cables to the back of the first hard drive 8 Install the hard drive into the computer by gently sliding the drive into place until the tabs securely click into position NOTE If you are installing a hard drive in the lower bay place the drive in the bay so that the power connector is on the left han...

Page 100: ...abs of the shroud into the slot on the drive cage and rotate the shroud up 13 Press the top shroud tabs towards each other and insert them into the corresponding slot on the chassis 14 Gently press on the shroud to ensure that it is secure 15 Close the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network port or device an...

Page 101: ...rd drive by running the Dell Diagnostics see Dell Diagnostics on page 58 23 If the drive you just installed is the primary drive install your operating system on the hard drive Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from ...

Page 102: ...alling Parts w w w d e l l c o m s u p p o r t d e l l c o m 4 Press inward on the two tabs on the sides of the drive slide the drive upward and remove it from the floppy drive bay data cable power cable tabs 2 floppy drive ...

Page 103: ...ed remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail 3 Gently slide the drive into place until the tabs securely click into position drive screws 4 bracket rai...

Page 104: ...fan and cooling vents 7 Close the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 8 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive o...

Page 105: ...ion follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 69 2 Lay the computer ...

Page 106: ...e you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in B...

Page 107: ...acket from its packaging 5 Attach the adapter rails to the adapter by aligning the screw holes on the adapter with the screw holes on the rails and then inserting and tightening all four screws two on each rail 6 Slide the adapter into the 5 25 inch drive bay until the tabs on the rails securely click into position screws 4 adapter rails 2 ...

Page 108: ...onnect the internal USB cable to the internal USB connector on the system board 11 Close the computer cover see Closing the Computer Cover on page 125 CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet befo...

Page 109: ...procedures in Before You Begin on page 69 2 Disconnect the power and data cables from the back of the drive 3 Press inward on the two tabs on the sides of the drive and then slide the drive upward and remove it from the drive bay power cable data cable tabs 2 CD DVD drive ...

Page 110: ...ot attached inside the computer cover contact Dell see Contacting Dell on page 142 4 If you are installing a replacement drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rai...

Page 111: ...twork cable first plug the cable into the network port or device and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 10 Enter system setup see Entering System Setup on page 131 and select the appropriate Drive option power...

Page 112: ...r body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis NOTICE To avoid damaging the fan power cables do not slide the shroud too quickly Removing the Processor Airflow Shroud 1 Follow the procedures in Before You Begin on page 69 2 Press the two shroud release levers and lift the shroud up to disengage the a...

Page 113: ...e following steps unless you are familiar with hardware removal and replacement Performing these steps incorrectly could damage your system board For technical service see Dell Technical Support Policy U S Only on page 140 CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Processor 1 Follow the proced...

Page 114: ...rts w w w d e l l c o m s u p p o r t d e l l c o m CAUTION The heat sink can get very hot during normal operation Be sure that the heat sink has had sufficient time to cool before you touch it anchor tabs 3 shroud release levers 2 ...

Page 115: ... out and away from the retention base to remove it b On the retention base locate the retention tab on the side opposite the power supply then press on the tab away from the heat sink until the heat sink pops up slightly c Rotate the heat sink back then slide it forward from beneath the second retention tab and lift it out of the retention base d Remove the remaining retention module clip as neede...

Page 116: ...e installing a processor upgrade kit from Dell discard the original heat sink If you are not installing a processor upgrade kit from Dell reuse the original heat sink and blower when you install your new processor 6 Push down and out on the socket release lever heat sink retention base retention tab ...

Page 117: ...ng the Processor NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer 1 Unpack the new processor NOTICE You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer 2 If the release lever on the socket is not fully extended move it to that position processor cover processor soc...

Page 118: ...cket release lever back toward the socket and snap it into place to secure the processor 7 Reinstall the retention module clip on the side closest to the processor fan if necessary NOTICE If you are not installing a processor upgrade kit from Dell reuse the original heat sink assembly when you replace the processor If you installed a processor replacement kit from Dell return the original heat sin...

Page 119: ...rd Components on page 78 on the system board 12 Reconnect the power cable to the POWER12V connector see System Board Components on page 78 on the system board 13 Close the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 14 Connect your computer and devices to electric...

Page 120: ...is CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Front Panel 1 Follow the procedures in Before You Begin on page 69 2 Disconnect and remove all disk drives see Drives on page 95 3 Release the front panel by pressing each of the seven front panel release tabs 4 Close the computer cover halfway and ...

Page 121: ... Installing Parts 121 Drive Door CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Drive Door 1 Open the drive door ...

Page 122: ...from the computer 3 Lift the bottom bracket hinge away from the computer Replacing the Drive Door To prevent damage to your computer the drive door is designed to break away from the computer if it is opened too far If the drive door detaches from the computer without disassembling perform the removal procedure in reverse top bracket hinge bottom bracket hinge ...

Page 123: ...disassembles 1 If necessary reattach the door hinges to the door bracket Ensure that the hinge tabs are away from the door bracket 2 Attach the door bracket door hinge assembly to the door starting with the lower part of each door hinge 3 Attach the drive door to the computer starting with the bottom bracket hinge door bracket hinge tab door hinges 2 lower part of the door hinge door door bracket ...

Page 124: ...attery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see System Setup on page 131 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 69 3 Locate the battery socket see System Board Compone...

Page 125: ...mputer Cover 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer 3 Pivot the cover down and into position 4 Press down on the cover to close it 5 Once the cover is closed slide the release latch to the right until the latch clicks into place 6 If you are using a padlock to secure your computer install the padlock ...

Page 126: ...126 Removing and Installing Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 127: ...our Memory capacities 256 MB 512 MB 1 GB or 2 GB non ECC Minimum memory 512 MB Maximum memory 2 GB or 8 GB NOTE See Addressing Memory Configurations on page 80 to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chipset Nvidia nForce4 SLI X16 MCP DMA channels five Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC integrated network interface capable...

Page 128: ... card is installed in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 card slot is not accessible for use connector one x1 connector size 36 pins connector data width maximum 1 PCI Express lane PCI Express connector two x16 connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Externally accessible one 3 5 inch drive bays thre...

Page 129: ...en for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems on page 49 Hard drive access light green Link integrity light on integrated network adapter green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network an...

Page 130: ... sensing power supplies 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 Hz for Japanese computers Backup battery 3 V CR2032 lithium coin cell Physical Height 49 1 cm 19 3 inches Width 22 2 cm 8 7 inches Depth 48 8 cm 19 2 inches Weight 19 kg 42 lb Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximu...

Page 131: ...gram Certain changes can make your computer work incorrectly Entering System Setup 1 Turn on or restart your computer 2 When the blue DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see Turning Off Your Computer on page 69 and try again System Setup Screens Th...

Page 132: ...d contains information about each option In this field you can view your current settings and make changes to your settings Press the left and right arrow keys to highlight an option Press Enter to make that selection active Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field System System Info Lists system information suc...

Page 133: ... On enables the controller NOTE PXE and RPL is required only if you are booting to an operating system on another system not if you are booting to an operating system on a hard drive in this system Audio Controller Enables or disables the onboard audio controller USB Controller Default On Enables or disables the internal USB controller Off disables the controller On enables the controller No Boot ...

Page 134: ...omputer will remain stable or operate at the extended operating speeds Security This section displays available system security options Admin Password This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security f...

Page 135: ...te where the computer is running in a low power mode and S3 a standby state where the power is reduced or turned off for most components however system memory remains active Maintenance Load Defaults This setting restores the computer s factory installed default settings Event Log Displays the system event log POST Behavior Fastboot When set to On default your computer starts more quickly because ...

Page 136: ...e bootable To make sure that your device is bootable check the device documentation NOTE An error message is generated only after the computer attempts to boot from every device in the boot sequence and no operating system is found Changing Boot Sequence for the Current Boot You can use this feature for example to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics...

Page 137: ... restore it 3 Press the up and down arrow keys to move through the list of devices 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press plus or minus to move a selected device up or down the list Clearing Forgotten Passwords CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1...

Page 138: ...st plug the cable into the network wall jack and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 69 2 Reset the current CMOS settin...

Page 139: ...leaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball 2 Wipe the ball with a clean lint ...

Page 140: ...efault configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell ...

Page 141: ...abels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device ...

Page 142: ...of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or dev...

Page 143: ... 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services toll free 0 800 444...

Page 144: ...tional Access Code 00 Country Code 32 City Code 2 Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell Technical Support for portable XPS computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02...

Page 145: ... Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands Gen...

Page 146: ...e 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Gover...

Page 147: ...3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990...

Page 148: ... 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for portable XPS computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Custo...

Page 149: ... support ap dell com Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small ...

Page 150: ...dial within U K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 ...

Page 151: ...3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Indivi...

Page 152: ...russels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 88 0193 Techni...

Page 153: ...siness Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_...

Page 154: ... Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07...

Page 155: ...site support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Ca...

Page 156: ...199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Custom...

Page 157: ...cess Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Tur...

Page 158: ...86 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small B...

Page 159: ...s toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 ...

Page 160: ...160 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 161: ...ding 45 connectors headphone 72 IEEE 1394 72 75 power 73 USB 72 copying CDs general information 30 helpful tips 32 how to 30 copying DVDs general information 30 helpful tips 32 how to 30 cover closing 125 cover release latch 73 opening 76 D Dell contacting 141 142 support policy 139 support website 12 Dell Diagnostics 58 diagnostic lights 55 diagnostics Dell 58 lights 55 display See monitor docume...

Page 162: ...nt panel light color 15 G Graphics Dual Graphics 38 H hard drive activity light 71 installing 98 problems 41 removing 97 hardware Dell Diagnostics 58 drives RAID configuration 21 Hardware Troubleshooter 64 headphone connector 72 Help and Support Center 12 help file Windows Help and Support Center 12 hibernate mode 33 35 Hyper Threading 37 I IEEE 1394 connector 72 75 problems 43 installing parts be...

Page 163: ...ying DVDs 28 power button 71 connector 73 conserving 33 hibernate mode 33 35 managing 33 options 34 options schemes 34 problems 49 standby mode 33 power light conditions 49 power options properties 34 power supply fans 73 printer problems 50 problems battery 39 blue screen 46 CD drive 40 CD RW drive 41 computer crashes 45 46 computer stops responding 45 Dell Diagnostics 58 diagnostic lights 55 dri...

Page 164: ...roblems 51 volume 51 specifications computer information 127 connectors 129 controls and lights 129 drives 128 environmental 130 expansion bus 128 memory 127 physical 130 power 130 processor 127 technical 127 video 127 128 standby mode 33 support contacting Dell 141 142 policy 139 support website 12 system board 78 system board components 78 System Restore 62 system setup 131 entering 131 options ...

Page 165: ...ansfer Wizard 28 Hardware Troubleshooter 64 Help and Support Center 12 Hyper Threading 37 Network Setup Wizard 32 Program Compatibility Wizard 46 reinstalling 13 64 scanner 51 System Restore 62 wizards Files and Settings Transfer Wizard 28 Network Setup Wizard 32 Program Compatibility Wizard 46 ...

Page 166: ...66 Index 166 Index ...

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