Dell Vostro 3582 Service Manual Download

Page: 79 / 83

Remove the

display hinges

Remove the

power adapter port

Remove the

system board

About this task

After performing the preceding steps, you are left with the palmrest and keyboard assembly.

Removing and installing components

Summary of Contents for Vostro 3582

Page 1: ...Vostro 3582 Service Manual without optical drive Regulatory Model P75F Regulatory Type P75F011 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 01 Rev A00 ...

Page 3: ... 4 Features 11 Advantages of HDMI 12 USB features 12 USB 3 0 USB 3 1 Gen 1 SuperSpeed USB 12 Speed 13 Applications 13 Compatibility 14 Intel Optane memory 14 Enabling Intel Optane memory 14 Disabling Intel Optane memory 15 3 Removing and installing components 16 Recommended tools 16 Screw list 16 SD card 17 Removing the SD card 17 Installing the SD card 18 Base cover 18 Removing the base cover 18 ...

Page 4: ...AN card 41 Coin cell battery 42 Removing the coin cell battery 42 Installing the coin cell battery 43 Thermal plate 44 Removing the thermal plate 44 Installing the thermal plate 46 Speaker 47 Removing the speakers 47 Installing the speakers 48 Display assembly 49 Removing the display assembly 49 Installing the display assembly 51 System board 54 Removing the system board 54 Installing the system b...

Page 5: ...rt 75 Installing power connector port 76 Display back cover 77 Removing the display back cover 77 Palm rest and keyboard assembly 78 Removing the palmrest and keyboard assembly 78 4 Troubleshooting 80 Enhanced Pre Boot System Assessment ePSA diagnostics 80 Running the ePSA diagnostics 80 System diagnostic lights 80 Flashing BIOS USB key 81 Flashing the BIOS 82 Backup media and recovery options 82 ...

Page 6: ...the computer to perform any disassembly tasks CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with ...

Page 7: ...of intermittent failures means that most of the time when damage occurs it is not immediately recognizable The DIMM receives a static shock but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage The weakened trace may take weeks or months to melt and in the meantime may cause degradation of memory integrity intermittent memory errors etc The more...

Page 8: ... the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds if the test fails Insulator Elements It is critical to keep ESD sensitive devices such as plastic heat sink casings away from internal parts that are insulators and often highly charged Working Environment Before deploying the ESD Field Servic...

Page 9: ...mputer Do not use batteries designed for other Dell computers Steps 1 Connect any external devices such as a port replicator or media base and replace any cards such as an ExpressCard 2 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Connect your computer and all attached d...

Page 10: ... 1 2 volts compared to DDR3 which requires 1 5 volts of electrical power to operate DDR4 also supports a new deep power down mode that allows the host device to go into standby without needing to refresh its memory Deep power down mode is expected to reduce standby power consumption by 40 to 50 percent DDR4 Details There are subtle differences between DDR3 and DDR4 memory modules as listed below K...

Page 11: ...e such as a DVD player or A V receiver and a compatible digital audio and or video monitor such as a digital TV DTV The intended applications for HDMI TVs and DVD players The primary advantage is cable reduction and content protection provisions HDMI supports standard enhanced or high definition video plus multichannel digital audio on a single cable NOTE The HDMI 1 4 will provide 5 1 channel audi...

Page 12: ... player and the DTV enabling new functionality USB features Universal Serial Bus or USB was introduced in 1996 It dramatically simplified the connection between host computers and peripheral devices like mice keyboards external drivers and printers Let s take a quick look on the USB evolution referencing to the table below Table 1 USB evolution Type Data Transfer Rate Category Introduction Year US...

Page 13: ...meras etc USB 2 0 may not be fast enough Furthermore no USB 2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320Mbps 40MB s the actual real world maximum Similarly USB 3 0 USB 3 1 Gen 1 connections will never achieve 4 8Gbps We will likely see a real world maximum rate of 400MB s with overheads At this speed USB 3 0 USB 3 1 Gen 1 is ...

Page 14: ...a storage accelerator It neither replaces nor adds to the memory RAM installed on your computer NOTE Intel Optane memory is supported on computers that meet the following requirements 7th Generation or higher Intel Core i3 i5 i7 processor Windows 10 64 bit version or higher Intel Rapid Storage Technology driver version 15 9 1 1018 or higher Table 2 Intel Optane memory specifications Feature Specif...

Page 15: ...removing the SATA storage device accelerated by the Intel Optane memory module from the computer Steps 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory 4 Click Yes if you accept the warning ...

Page 16: ...crews that are used for securing different components Table 3 Screw list Component Screw type Quantity Screw image Base cover M2x4 1 M2 5x7 6 Battery M2x3 4 Hard drive assembly M2x3 4 Hard drive bracket M3x3 4 WLAN card bracket M2x3 1 Display assembly M2 5x5 5 Display panel M2x2 4 Display hinges M2 5x2 5 8 M2x2 2 Touchpad M2x2 4 Power button board M2x3 1 Thermal plate M2x3 2 3 16 Removing and inst...

Page 17: ...d state drive M2x2 1 System board M2x4 1 Wireless antenna bracket M2x4 2 SD card Removing the SD card Prerequisite 1 Follow the procedure in Before working inside your computer Steps 1 Push the SD card to release it from the computer 2 Slide the SD card out of the computer Removing and installing components 17 ...

Page 18: ...moving the base cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SD card Steps 1 Loosen the three captive screws that secure the base cover to the system 1 2 Remove the six M2 5x7 screws that secure the base cover to the system 2 3 Remove the screw M2x4 that secure the base cover to the system 3 18 Removing and installing components ...

Page 19: ...4 Pry the base cover from the top left corner 1 and continue to pry open the sides of the base cover 2 3 4 Removing and installing components 19 ...

Page 20: ...sembly 1 2 Press on the edges and sides of the base cover till it snaps into place 2 3 4 3 Tighten the three captive screws replace the six M2 5x7 screws and the single M2x4 screw that secure the base cover to the palmrest and keyboard assembly 1 2 3 20 Removing and installing components ...

Page 21: ... procedure in Before working inside your computer 2 Remove the base cover 3 Disconnect the battery cable from the connector on the system board 1 4 Remove the four M2x3 screws securing the battery to the palm rest and keyboard assembly 2 5 Lift the battery off the palm rest and keyboard assembly 3 Removing and installing components 21 ...

Page 22: ...crew holes on the battery with the screw holes on the palm rest assembly 1 2 Replace the four screws to secure the battery to the system 2 3 Connect the battery cable to its connector on the system board 3 22 Removing and installing components ...

Page 23: ...memory module Prerequisite 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery Steps 1 Pull the clips securing the memory module until the memory module pops up 1 2 Remove the memory module from the system board 2 Removing and installing components 23 ...

Page 24: ...Installing the memory module Steps 1 Insert the memory module into the memory socket 1 2 Press the memory module until the clips secure the memory module 2 24 Removing and installing components ...

Page 25: ...nside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery Steps 1 Loosen the captive screws that secure the SSD thermal plate and solid state drive to the palm rest and keyboard assembly 1 2 Remove the single M2x3 screw that secures the SSD to the system 2 3 Lift the SSD thermal plate from its connector and lift it off the system 3 4 Pull the SSD thermal plate from its ...

Page 26: ...drive slot 1 2 Place the thermal pad on the SSD as shown in the image 2 3 Tighten the captive screw that secures the thermal plate to the palmrest and keyboard assembly 3 4 Replace the single M2x3 screw that secures the thermal plate to the palmrest and keyboard assembly 4 26 Removing and installing components ...

Page 27: ...edure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery Steps 1 Loosen the captive screws that secure the SSD thermal plate and solid state drive to the palm rest and keyboard assembly 1 2 Remove the screw that secures the SSD to the system 2 3 Slide the SSD thermal plate from its connector and lift it off the system 3 Removing and installing ...

Page 28: ... plate 1 6 Lift the solid state drive off the thermal plate 2 Installing the M 2 2230 Solid state drive Steps 1 Place the solid state drive into the slot of the thermal plate 1 2 Replace the single M2x2 screw that secures the solid state drive to the thermal plate 2 28 Removing and installing components ...

Page 29: ...he thermal plate to the palmrest and keyboard assembly 2 5 Replace the M2x3 screw that secures the thermal plate to the palmrest and keyboard assembly 3 Next steps 1 Install the battery 2 Install the base cover 3 Install the SD card 4 Follow the procedures in After working inside your computer Removing and installing components 29 ...

Page 30: ...I O board 1 2 Open the latch and disconnect the I O board cable from the system board 2 3 Remove the two screws M2x4 that secure the I O board to the palm rest and keyboard assembly 1 4 Lift the I O board off the palm rest and keyboard assembly 2 30 Removing and installing components ...

Page 31: ... 1 Using the alignment posts place the I O board on the palm rest and keyboard assembly 1 2 Replace the two screws M2x4 that secure the I O board to the palm rest and keyboard assembly 2 Removing and installing components 31 ...

Page 32: ...3 Connect the coin cell battery cable to the I O board 1 4 Connect the I O board cable to the system board and close the latch to secure the cable 2 32 Removing and installing components ...

Page 33: ...latch and disconnect the hard drive cable from the system board 1 2 Open the latch and disconnect the touchpad cable from the system board 2 3 Gently peel the tape that secures the touchpad to the palm rest and keyboard assembly 3 4 Remove the two screws M2x2 that secure the touchpad bracket to the system 1 5 Lift the touchpad bracket off the system 2 Removing and installing components 33 ...

Page 34: ...6 Remove the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 1 7 Lift the touchpad off the palm rest and keyboard assembly 2 34 Removing and installing components ...

Page 35: ...lace the touchpad into the slot on the palm rest and keyboard assembly 1 2 Replace the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 2 3 Align and place the touchpad bracket with the screw holes on the palm rest and keyboard assembly 1 4 Replace the two screws M2x2 to secure the touchpad bracket to the palm rest and keyboard assembly 2 Removing and installing com...

Page 36: ...ard assembly 1 6 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable 2 7 Slide the hard drive cable into the connector on the system board and close the latch to secure the cable 3 36 Removing and installing components ...

Page 37: ...re in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery Steps 1 Lift the latch and disconnect the hard drive cable from the system board 1 2 Remove the four screws M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 2 3 Lift the hard drive assembly along with its cable off the palm rest and keyboard assembly 3 Removing...

Page 38: ... the hard drive cable to the system board and close the latch to secure the cable 3 Next steps 1 Install the battery 2 Install the base cover 3 Install the SD card 4 Follow the procedures in After working inside your computer Hard drive Removing the hard drive Prerequisite 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the batter...

Page 39: ...acket to the hard drive 1 3 Lift the hard drive bracket off the hard drive 2 Installing the hard drive Steps 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 1 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 2 Removing and installing components 39 ...

Page 40: ... 2 Install the battery 3 Install the base cover 4 Install the SD card 5 Follow the procedures in After working inside your computer WLAN card Removing the WLAN card Prerequisite 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 40 Removing and installing components ...

Page 41: ...rd from the connector on the system board 4 Installing the WLAN card About this task CAUTION To avoid damage to the WLAN card do not place any cables under it Steps 1 Insert the WLAN card into the connector on the system board 1 2 Connect the WLAN cables to the connectors on the WLAN card 2 3 Place the WLAN card bracket to secure the WLAN cables 3 4 Replace the M2x3 screw to secure the WLAN bracke...

Page 42: ...ry resets the BIOS setup program s settings to default Before removing the coin cell battery it is recommended to note the BIOS setup program s settings 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery Steps 1 Disconnect the coin cell battery cable from the I O board 1 2 Peel the coin cell battery cable from the palm rest and keyboard assem...

Page 43: ...g the coin cell battery Steps 1 Affix the coin cell battery on the palm rest and keyboard assembly 1 2 Connect the coin cell battery cable to the connector on the IO board 2 Removing and installing components 43 ...

Page 44: ...ng the thermal plate Prerequisite 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery Steps 1 Open the latch and disconnect the display cable from the connector on the system board 1 2 Unroute the display cable from the routing clips on the system 2 44 Removing and installing components ...

Page 45: ...mal plate to the chassis 1 4 Loosen the four captive screws that secure the thermal plate to the chassis in a sequential order 1 2 3 4 as shown on the thermal plate 2 5 Lift the thermal plate from the system board 3 Removing and installing components 45 ...

Page 46: ... 1 2 Tighten the captive screws in a sequential order 1 2 3 4 as indicated on the heat sink to secure the thermal plate to the system board 2 3 Replace the two M2x3 screws that secure the thermal plate to the system board 3 4 Route the display cable through the routing clips 1 and connect it to the connector on the system board 2 46 Removing and installing components ...

Page 47: ...ore working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the M 2 SSD card Steps 1 Disconnect the speaker cable from the system board 1 2 Note the speaker cable routing and remove it from the routing guides on palm rest and key board assembly 2 3 Lift the speakers along with the cable off the palm rest and keyboard assembly 3 Removing and installin...

Page 48: ...re replacing the speakers Steps 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest and keyboard assembly 1 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 2 3 Connect the speaker cable to the system board 3 48 Removing and installing components ...

Page 49: ...embly Prerequisite 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card Steps 1 Open the latch and disconnect the display cable from the system board 1 2 Unroute the display cable from the routing channel on the system 2 3 Unroute the wireless cables from the routing clips 3 Removing and installing co...

Page 50: ...4 Remove the five screws M2 5x5 that secure the left and right hinges 1 5 Slightly lift the palmrest assembly 2 50 Removing and installing components ...

Page 51: ...em 2 Installing the display assembly Steps 1 Slide the palm rest and keyboard assembly at an angle 1 2 Close the palm rest and keyboard assembly 2 3 Using the alignment posts press the hinges down on the system board and the palm rest and keyboard assembly 3 Removing and installing components 51 ...

Page 52: ...4 Replace the five screws M2 5x5 that secure the left and right hinges to the system board and palm rest and keyboard assembly 52 Removing and installing components ...

Page 53: ...5 Route the display cable through the routing clips 1 6 Connect the display cable to the system board 2 7 Route the wireless cable through the routing clips 3 Removing and installing components 53 ...

Page 54: ...System board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate 7 Remove the display assembly Steps 1 Disconnect the power adapter port cable from the system board 1 2 Disconnect the speaker cable from the system board 2 54 Removing ...

Page 55: ... Open the latch and disconnect the I O board cable from the connector on the system board 3 6 Open the latch and disconnect the hard drive cable from the connector on the system board 4 7 Open the latch and disconnect the touch pad cable from the connector on the system board 5 8 Open the latch and disconnect the keyboard cable from the connector on the system board 6 Removing and installing compo...

Page 56: ...9 Remove the screw M2x4 that secures the system board to palm rest and keyboard assembly 10 Lift the system board off the palm rest and keyboard assembly 56 Removing and installing components ...

Page 57: ... Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly 1 2 Replace the screw M2x4 that secures the system board to the palm rest and keyboard assembly 2 Removing and installing components 57 ...

Page 58: ...n the system board 2 5 Connect the I O board cable from the connector on the system board 3 6 Connect the hard drive cable from the connector on the system board 4 7 Connect the touch pad cable from the connector on the system board 5 8 Connect the keyboard cable from the connector on the system board 6 58 Removing and installing components ...

Page 59: ...9 Connect the power adapter port cable from the system board 1 10 Connect the speaker cable from the system board 2 Next steps 1 Install the display assembly Removing and installing components 59 ...

Page 60: ...ure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate 7 Remove the display assembly Steps 1 Pry the inner top side of the display bezel 1 2 Continue to pry the inner left and inner right edges of the display bezel 2 3 Pry up the bottom inner edge of the display bezel and lift the bezel off the ...

Page 61: ...stall the WLAN card 3 Install the battery 4 Install the base cover 5 Install the SD card 6 Follow the procedures in After working inside your computer Camera Removing the camera Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate Removing and installing compon...

Page 62: ...ra cable from the camera module 2 3 Lift the camera module from the display back cover and antenna assembly 3 Installing the camera Steps 1 Using the alignment post adhere the camera module on the display back cover and antenna assembly 1 2 Route the camera cable through the routing channels 2 3 Connect the camera cable to the camera module 3 62 Removing and installing components ...

Page 63: ... 7 Follow the procedures in After working inside your computer Display panel Removing the display panel Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate 7 Remove the display assembly Removing and installing components 63 ...

Page 64: ...y 1 2 Lift the display panel and turn it over 2 3 Peel the tape that secures the display cable to the back of the display panel 1 4 Lift the latch and disconnect the display cable from the display panel cable connector 2 5 Lift the display panel away from the display back cover and antenna assembly 3 64 Removing and installing components ...

Page 65: ... cable to the connector at the back of the display panel and close the latch to secure the cable 2 3 Adhere the tape that secures the display cable to the back of the display panel 3 4 Turn the display panel over and place it on the display back cover and antenna assembly 4 Removing and installing components 65 ...

Page 66: ...e display panel with the screw holes on the display back cover and antenna assembly 6 Replace the four M2x2 screws that secure the display panel to the display back cover and antenna assembly 1 66 Removing and installing components ...

Page 67: ...cedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate 7 Remove the display assembly 8 Remove the display bezel 9 Remove the display panel Steps 1 Remove the eight M2 5x2 5 screws and two M2x2 screws that secure the hinges to the display back cover and antenna assembly 1 2 2 Lift the hinges a...

Page 68: ...n the hinges and brackets with the screw holes on the display back cover and antenna assembly 1 2 Replace the eight M2 5x2 5 screws and two M2x2 screws that secure the hinges to the display back cover and antenna assembly 2 3 68 Removing and installing components ...

Page 69: ...e cover 7 Install the SD card 8 Follow the procedures in After working inside your computer Display cable Removing the display cable Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate Removing and installing components 69 ...

Page 70: ...hat secures the camera cable 2 3 Lift the camera cable and the display cable off the display back cover and antenna assembly 3 Installing the display cable Steps 1 Place the display cable and camera cable on the display back cover and antenna assembly 1 2 Affix the adhesive that secures the camera cable 2 3 Route the display cable and camera cable through the routing guides on the display back cov...

Page 71: ...ll the base cover 8 Install the SD card 9 Follow the procedures in After working inside your computer Power button board Removing the power button board Prerequisite 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate Removing and installing components 71 ...

Page 72: ...ly 3 4 Lift the power button board along with the cable off the palm rest and keyboard assembly 4 Installing the power button board Steps 1 Align and place the power button on the palm rest and keyboard assembly 1 2 Replace the screw M2x2 that secures the power button to the palm rest and keyboard assembly 2 3 Affix the tape to secure the power button board to the palm rest and keyboard assembly 3...

Page 73: ...rocedures in After working inside your computer Power button Removing the power button Prerequisite 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate 7 Remove the display assembly 8 Remove the power button board Removing and installing components 73 ...

Page 74: ...ft the power button off the palm rest and keyboard assembly 2 Installing the power button Steps 1 Align and place the power button on the palm rest and keyboard assembly 1 2 Replace the M2x2 screw that secures the power button to the palm rest and keyboard assembly 2 74 Removing and installing components ...

Page 75: ... Removing the power connector port Prerequisite 1 Follow the procedure in Before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the display assembly Steps 1 Disconnect the power adapter port cable from the connector on the system board 1 2 Note the power adapter port cable routing and remove it from the routing guides ...

Page 76: ...Align the screw hole on the power adapter port with the screw hole on the palm rest and keyboard assembly 1 2 Replace the screw M2x2 that secures the power adapter port to the palm rest and keyboard assembly 2 3 Route the power adapter port cable through the routing guides on the palm rest and keyboard assembly 3 4 Connect the power adapter port cable to the connector on the system board 4 76 Remo...

Page 77: ...de your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN card 6 Remove the thermal plate 7 Remove the display assembly 8 Remove the display bezel 9 Remove the display panel 10 Remove the display hinges 11 Remove the display cable Removing and installing components 77 ...

Page 78: ... inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the memory 6 Remove the WLAN 7 Remove the SSD 8 Remove the speakers 9 Remove the coin cell battery 10 Remove the hard drive assembly 11 Remove the thermal pad 12 Remove the IO board 13 Remove the touchpad 14 Remove the display assembly 15 Remove the power button board 16 Remove the power button 78 Remo...

Page 79: ...isplay hinges 18 Remove the power adapter port 19 Remove the system board About this task After performing the preceding steps you are left with the palmrest and keyboard assembly Removing and installing components 79 ...

Page 80: ...sts for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Running the ePSA diagnostics 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is disp...

Page 81: ... Coin cell battery failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid 3 5 Power rail failure 3 6 System BIOS Flash incomplete 3 7 Management Engine ME error Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled S...

Page 82: ...rating system on your Dell PC For more information see Dell Windows Backup Media and Recovery Options WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide ...

Page 83: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate servic...

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