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Dell Vostro 3070

Service Manual

Regulatory Model: D19M
Regulatory Type: D19M005

Summary of Contents for Vostro 3070

Page 1: ...Dell Vostro 3070 Service Manual Regulatory Model D19M Regulatory Type D19M005 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Identifier GUID 089FFA4B 3A62 4B51 BDE1 309C58A451D9 Status Released 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of thei...

Page 3: ...out 13 Cover 14 Removing the cover 14 Installing the cover 15 Front Bezel 17 Removing the front bezel 17 Installing the front bezel 19 Hard drive 21 Removing 3 5 inches hard drive assembly optional 21 Installing 3 5 inches hard drive assembly optional 24 Memory modules 27 Removing memory module 27 Installing the memory module 28 Power supply unit 28 Removing power supply unit 28 Installing power s...

Page 4: ...8 System board 50 Removing the system board 50 Installing the system board 56 4 Troubleshooting 63 Enhanced Pre Boot System Assessment ePSA diagnostics 63 Running the ePSA Diagnostics 63 Diagnostics 64 Diagnostic error messages 64 System error messages 67 5 Getting help 69 Contacting Dell 69 4 Contents ...

Page 5: ...ubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodi...

Page 6: ...g the cable from your computer 5 Disconnect your computer and all attached devices from their electrical outlets 6 Open the display 7 Press and hold the power button for few seconds to ground the system board CAUTION To guard against electrical shock unplug your computer from the electrical outlet before performing Step 8 CAUTION To avoid electrostatic discharge ground yourself by using a wrist gr...

Page 7: ... network cable first plug the cable into the network device and then plug it into the computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer Working on your computer 7 ...

Page 8: ...peed networking to an HDMI link allowing users to take full advantage of their IP enabled devices without a separate Ethernet cable Audio Return Channel Allows an HDMI connected TV with a built in tuner to send audio data upstream to a surround audio system eliminating the need for a separate audio cable 3D Defines input output protocols for major 3D video formats paving the way for true 3D gaming...

Page 9: ...inters Let s take a quick look on the USB evolution referencing to the table below Table 1 USB evolution Type Data Transfer Rate Category Introduction Year USB 3 0 USB 3 1 Gen 1 5 Gbps Super Speed 2010 USB 2 0 480 Mbps High Speed 2000 USB 3 0 USB 3 1 Gen 1 SuperSpeed USB For years the USB 2 0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices...

Page 10: ...meras etc USB 2 0 may not be fast enough Furthermore no USB 2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320Mbps 40MB s the actual real world maximum Similarly USB 3 0 USB 3 1 Gen 1 connections will never achieve 4 8Gbps We will likely see a real world maximum rate of 400MB s with overheads At this speed USB 3 0 USB 3 1 Gen 1 is ...

Page 11: ...ly are present on USB 3 0 USB 3 1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection Windows 8 10 will be bringing native support for USB 3 1 Gen 1 controllers This is in contrast to previous versions of Windows which continue to require separate drivers for USB 3 0 USB 3 1 Gen 1 controllers Microsoft announced that Windows 7 would have USB 3 1 Gen 1 suppo...

Page 12: ... 0 screwdriver Phillips 1 screwdriver Plastic scribe NOTE The 0 screw driver is for screws 0 1 and the 1 screw driver is for screws 2 4 Identifier GUID 9FA8BFAD D228 4C80 82AA F4833BA0D74F Status Released Screw list and images Table 2 Vostro 3070 screw size list Component Screw type Quantit y Image Color PSU Side cover FIO bracket Motherboard PCI bracket 6 32xL6 35 4 2 1 8 1 Black 3 5 HDD Optional...

Page 13: ...cell battery Connector 3 SATA 0 Connector Blue color 4 HDD_ODD_PowerCable Connector SATA_PWR 5 ATX Power Connector ATX_SYS 6 Service mode password clear CMOS clear jumpers 7 CPU Power Connector ATX_CPU 8 Processor Socket CPU 9 CPU Fan Connector FAN_CPU 10 Memory Connectors DIMM1 DIMM2 Removing and installing components 13 ...

Page 14: ...4 A5E1 6EC0775EF0F3 Status Released Removing the cover 1 Follow the procedure in Before working inside your computer 2 To remove the cover a Remove the two 6 32x6 35 screws that secure the cover to the computer 1 and pull the cover away from the system 2 b Lift the cover 14 Removing and installing components ...

Page 15: ...ier GUID 5199F1AB 32EE 45C7 A3E7 C7112F3B0FB5 Status Released Installing the cover 1 Place the cover on the computer and slide the cover forward until the latches snap in Removing and installing components 15 ...

Page 16: ...2 Tighten the two 6 32x6 35 screws to secure the cover to the computer 16 Removing and installing components ...

Page 17: ...C97 41BC 8848 ED3EBC3DC674 Status Released Removing the front bezel 1 Follow the procedure in Before working inside your computer 2 Remove the Cover 3 To remove the bezel a Lift the three latches to release the bezel from the chassis 1 b Lift the chassis rotate and pull the front bezel away from the computer to release the tabs 2 Removing and installing components 17 ...

Page 18: ...c Lift the chassis and remove the front bezel from the chassis 18 Removing and installing components ...

Page 19: ...Identifier GUID 0C329C43 8451 46D7 A573 1FAAB996BBF3 Status Released Installing the front bezel 1 Position the bezel to align the tab holders on the chassis Removing and installing components 19 ...

Page 20: ...2 Rotate the bezel until the tabs clicks into place 20 Removing and installing components ...

Page 21: ...ier GUID D0FE1C6D 1489 4D0E BD83 073D463B20A4 Status Released Removing 3 5 inches hard drive assembly optional 1 Follow the procedure in Before working inside your computer 2 Remove the a Cover b Front bezel 3 To remove the hard drive assembly a Disconnect the hard drive data and power cables from the connectors on the hard drive Removing and installing components 21 ...

Page 22: ...b Remove the four 6 32x3 6 screws that secure the hard drive assembly to the base and front of the chassis 22 Removing and installing components ...

Page 23: ...c Slide and lift the HDD away from the chassis Removing and installing components 23 ...

Page 24: ...E 43FB 4FEF 91C8 EA6245CEE785 Status Released Installing 3 5 inches hard drive assembly optional 1 Insert the hard drive assembly into the slot on the computer until it clicks into place 24 Removing and installing components ...

Page 25: ...2 Install the four 6 32x3 6 screws that secure the hard drive assembly to the base and front of the chassis Removing and installing components 25 ...

Page 26: ...3 Connect the hard drive cable and the power cable to the connectors on the hard drive 26 Removing and installing components ...

Page 27: ...D B4BFAFB3 4A6A 47FD A777 9CA7EF95C20B Status Released Memory modules Identifier GUID 3AF0C3D7 1999 497D 946A 36A47AC2A328 Status Released Removing memory module 1 Follow the procedure in Before working inside your computer 2 Remove the a Cover 3 To remove the memory module Removing and installing components 27 ...

Page 28: ...ntil the memory module retention tabs click into place 3 Install the a Cover 4 Follow the procedure in After working inside your computer Identifier GUID F8164337 4D5F 47F7 AEB2 E426D33BEB4B Status Released Power supply unit Identifier GUID 316844EC 0A6A 4402 865F 83B2C9A7809B Status Released Removing power supply unit 1 Follow the procedure in Before working inside your computer 2 Remove the a Co...

Page 29: ...b Unroute the PSU cables from the retention clips Removing and installing components 29 ...

Page 30: ...c Press the tab of the 8 pin power cables and disconnect it from the system board 1 and then remove 4 6 32x6 35 screws to release the PSU 2 30 Removing and installing components ...

Page 31: ...d Press the metal release tab slide the PSU toward the back and lift it out of the computer Removing and installing components 31 ...

Page 32: ... 4708 A604 30148C253335 Status Released Installing power supply unit 1 Insert the power supply unit PSU into the PSU slot and slide it toward the back of the computer until it clicks into place 32 Removing and installing components ...

Page 33: ...2 Tighten the four 6 32x6 35 screws to secure the PSU to the computer 1 and insert the 8 pin power cables 2 Removing and installing components 33 ...

Page 34: ...3 Route the PSU cables through the retention tabs 34 Removing and installing components ...

Page 35: ...4 Connect the PSU cables to the connectors on the system board Removing and installing components 35 ...

Page 36: ...5 Install the a Cooling shroud b Cover 6 Follow the procedure in After working inside your computer 36 Removing and installing components ...

Page 37: ...3EDF6 Status Released Removing the cooling shroud 1 Follow the procedure in Before working inside your computer 2 Remove the a Cover 3 To remove the cooling shroud a Pry and release the tabs that secure the cooling shroud to the process fan 1 2 3 b Lift the cooling shroud away from the computer Removing and installing components 37 ...

Page 38: ...stalling the cooling shroud 1 Align the tabs on the cooling shroud with the securing slots on the computer NOTE Make sure the cooling shroud is placed such that the REAR mark on the cooling shroud is towards the rear side of the system 38 Removing and installing components ...

Page 39: ...2 Lower the cooling shroud into the chassis and press down on the shroud until it snaps into place Removing and installing components 39 ...

Page 40: ...F BA4EADAD4521 Status Released Heat sink assembly Identifier GUID EFB64A37 4F3E 450F 9305 81FA67C8F89E Status Released Removing the heat sink assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a Cover b Cooling shroud 3 To remove the heat sink assembly 40 Removing and installing components ...

Page 41: ...Loosen the 4 M3 screws in reverse order marked on the system board NOTE Remove the screws that secure the heat sink to the system board in the order of the callouts shown 1 2 3 4 c Lift the heat sink assembly away from the computer Removing and installing components 41 ...

Page 42: ...sembly 1 Align the heat sink assembly with screw holders on the system board 2 Tighten the four M3 screws to secure the heat sink assembly to the computer and system board NOTE Tighten the screws on the system board in the order of the callout numbers 1 2 3 4 42 Removing and installing components ...

Page 43: ...3 Connect the fan cable to the connector on the system board Removing and installing components 43 ...

Page 44: ...4 Install the a Cooling shroud b Cover 5 Follow the procedure in After working inside your computer 44 Removing and installing components ...

Page 45: ...DE3 Status Released Removing the coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the Cover 3 To remove the coin cell battery a Press the side of the battery that allows the battery to pop up from the socket 1 b Lift the coin cell battery out of the computer 2 Removing and installing components 45 ...

Page 46: ...ed Installing the coin cell battery 1 Place the coin cell battery in its slot on the system board 2 Press the battery until it snaps back into place 3 Install the Cover 4 Follow the procedure in After working inside your computer 46 Removing and installing components ...

Page 47: ...ver b Cooling shroud c Heat sink assembly 3 To remove the processor a Press the release lever down and then move it outward to release it from the retention hook 1 CAUTION The processor socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the processor socket when removing the processor out of the socket b Lift the processor cover and remove the processor from ...

Page 48: ...or is properly seated NOTE Align pin 1 on the cpu with pin 1 on the motherboard CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 2 Lower the processor cover 3 Press the release lever down and then move it inward to secure it with the retention hook 48 Removing and installing components ...

Page 49: ...4 Install the a Heat sink assembly b Cooling shroud c Cover 5 Follow the procedure in After working inside your computer Removing and installing components 49 ...

Page 50: ...low the procedure in Before working inside your computer 2 Remove the a Cover b Front bezel c Memory module d Cooling shroud e Heat sink assembly f Processor 3 To remove I O panel cover a Disconnect the cable from the system board 1 b Remove the one 6 32x6 35 screw that secures the I O panel cover to the computer 2 c Slide the I O panel cover 3 50 Removing and installing components ...

Page 51: ...4 Unroute and disconnect the hard drive power cable hard drive data cable power supply unit cable 1 2 3 4 5 Removing and installing components 51 ...

Page 52: ...5 To remove the system board a Remove the eight 6 32x6 35 screws and one 6 32x4 8 screw for M2 SSD that secure the system board to the computer 1 2 52 Removing and installing components ...

Page 53: ...Removing and installing components 53 ...

Page 54: ...b Tilt the system board at 45 degrees and then lift the system board out of the computer 54 Removing and installing components ...

Page 55: ...Removing and installing components 55 ...

Page 56: ...29E5 41AF 949D 9DA467BF712F Status Released Installing the system board 1 Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis 56 Removing and installing components ...

Page 57: ...Removing and installing components 57 ...

Page 58: ...2 Tighten the eight 6 32x6 35 screws and one 6 32x4 8 screw for M2 SSD that secures the system board to the chassis 58 Removing and installing components ...

Page 59: ...Removing and installing components 59 ...

Page 60: ...3 Connect the hard drive power supply unit cable to the system board 60 Removing and installing components ...

Page 61: ...4 Place the I O port bracket 1 2 and tighten the screw 6 32x6 35 3 and connect the cable to the system board 4 Removing and installing components 61 ...

Page 62: ...5 Install the a Processor b Heat sink assembly c Cooling shroud d Memory module e Front bezel f Cover 6 Follow the procedure in After working inside your computer 62 Removing and installing components ...

Page 63: ...computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Identifier GUID 5FC0D943 B848 4BDC 9A26 78A5E88FDA45 Status Released Running the ePSA Diagnostics 1 Invoke diagnostics boot by either of the meth...

Page 64: ...Status Released Diagnostic error messages Table 4 Diagnostic error messages Error messages Description AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the System Setup program BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used ...

Page 65: ...ot respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in Dell Diagnostics HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the ...

Page 66: ...ALUE A memory module may be faulty or improperly seated Reinstall the memory module or if necessary replace it MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory module or if necessary replace it NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the ...

Page 67: ...BLE THE DEVICE IS NOT READY Insert a disk into the drive and try again Identifier GUID 602C06E2 7AF7 4CD3 9446 4F5A4064DC18 Status Released System error messages Table 5 System error messages System message Description Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The c...

Page 68: ...has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard disk drive failure 68 Troubleshooting ...

Page 69: ... product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the...

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