Troubleshooting
Topics:
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•
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Checking Your Wireless Network Card
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Battery problem
Problems
Possible causes
Possible solutions
Battery does not charge
•
Unplug the Dell AC power adapter
from the wall and verify that the
outlet is functioning.
•
Try to connect with another Dell AC
power adapter (if available).
•
Check all cable connections and
plug back into the wall, then back
into the tablet.
•
Check the AC adapter LED light to
ensure if the AC adapter is working.
•
Check all connectors to ensure
proper connectivity.
NOTE:
The tablet battery
requires about 4 hours to fully
charge.
The tablet's temperature is below 0 °C or higher
than 40 °C.
Charge the battery in an ambient
temperature between 0 °C to 40 °C.
The battery or power adapter is damaged.
Contact a Dell authorized reseller to
replace the battery or power adapter.
Battery drains quickly even when the
tablet is in Standby mode
If the tablet is not in the range of a network it can
connect to, the tablet continues to send out signals
to locate a base station and drains the battery.
•
Temporarily turn off the tablet.
•
Move the tablet in range of a
network it can connect to, or
temporarily turn off the wireless
connection on your tablet.
•
Use your tablet in airplane mode.
System problem
Problems
Possible causes
Possible solutions
Tablet does not turn on
The battery is completely discharged.
1. Charge the tablet for at least 4 hours.
2. Press and hold the
Power
button for 4
seconds.
Tablet does not turn off
Press and hold the
Power
button for 11
seconds to perform a hard shut down.
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Troubleshooting
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