Dell UltraSharp U2417HA User Manual Download Page 4

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| Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Mobile High-Definition Link (MHL) Specific Problems. . . . . . . . . . . . 58

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

FCC Notices (U.S. only) and Other Regulatory Information . . . . . . . . 59

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Setting Up Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Summary of Contents for UltraSharp U2417HA

Page 1: ...Model U2417HA Regulatory model U2417Ht Dell UltraSharp U2417HA User s Guide ...

Page 2: ...NING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Page 3: ... Monitor 22 Installing the Arm 22 Organizing Your Cables 29 Using the Tilt Swivel Pivot Vertical and Horizontal Extension 30 Adjusting the Rotation Display Settings of Your System 32 Connecting Your Monitor 33 Removing the Monitor Arm 36 Wall Mounting Optional 37 Operating the Monitor 38 Turning on the Monitor 38 Using the Front Panel Controls 38 Using the On Screen Display OSD Menu 41 Contents 3 ...

Page 4: ...5 Common Problems 56 Product Specific Problems 57 Mobile High Definition Link MHL Specific Problems 58 Appendix 59 Safety Instructions 59 FCC Notices U S only and Other Regulatory Information 59 Contacting Dell 59 Setting Up Your Monitor 60 Maintenance Guidelines 62 ...

Page 5: ...wn below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Arm riser Arm base Allen key Power cable varies by country ...

Page 6: ...ing solutions Ultra thin bezel minimizes the bezel gap in multi monitor usage enabling easier set up with an elegant viewing experience Extensive digital connectivity with DP mDP HDMI MHL and USB 3 0 helps future proof your monitor Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media inclu...

Page 7: ...About Your Monitor 7 Identifying Parts and Controls Front view Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Page 8: ...ecurity lock slot Secures monitor with security cable lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support NOTE All except APJ having service tag 6 Arm cover Remove the cover to access the cable management compartment 7 Cable management compartment Use to organize cables by routing them through the compartment See ...

Page 9: ...NOTE Remove the rubber plug when use DP out connector 6 Audio line out port Connect speakers to playback audio coming through HDMI or DP audio channels Only supports 2 channel audio NOTE The audio line out port does not support headphones WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss 7 USB upstream port Connect the USB cable that comes with your mon...

Page 10: ...78 typical Vertical 178 typical Luminance output 250 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti glare treatment of the front polarizer 3H Backlight LED Response Time 8 ms typical 6 ms fast mode Color depth 16 7 million colors Color gamut 99 sRGB Resolution Specifications Horizontal scan range 30 kHz to 83 kHz DP HDMI 27 kHz to 70 kHz MHL Vertical scan range 50 Hz to 75 Hz...

Page 11: ...800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1080 67 5 60 0 148 5 MHL Source Display Modes Display Mode Frequency Hz 640 x 480p 60 720 x 480p 60 720 x 576p 50 720 1440 x 480i 60 720 1440 x 576i 50 1280 x 720p 60 128...

Page 12: ...60 Hz 3 Hz 1 6 A maximum Inrush current 120 V 40 A Max 240 V 80 A Max Physical Characteristics Connector type DP connector include DP in and DP out mDP connector HDMI MHL connector Audio line out USB 3 0 upstream port connector USB 3 0 downstream port connector x 4 Port with lightning icon is for BC 1 2 Signal cable type DP to mDP 1 8 M cable USB 3 0 1 8 M cable Dimensions with arm Height extended...

Page 13: ... wall mount or VESA mount considerations no cables 3 2 kg 7 05 lb Weight of arm assembly 2 3 kg 5 07 lb Environmental Characteristics Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal diss...

Page 14: ...gy Star Power Consumption On Mode 16 93 W The OSD operates only in the normal operation mode If you press any button in the active off mode one of the following message is displayed Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumption with maximum luminance Energy consumption On Mode is tested at 230 Volts 50 Hz This...

Page 15: ...nector in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 16: ...ut Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 17: ...ector Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 DP_PWR ...

Page 18: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 19: ...tor Pin number 19 pin side of the connected signal cable 1 N C 2 CD_SENSE 3 N C 4 N C 5 TMDS_GND 6 N C 7 MHL 8 MHL_Shield 9 MHL 10 N C 11 TMDS_GND 12 N C 13 N C 14 N C 15 CD_PULLUP 16 N C 17 VBUS_CBUS_GND 18 VBUS 19 CBUS 2Shell Shield ...

Page 20: ...y if the device is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the power save mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max ...

Page 21: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Page 22: ...onal please refer to their respective set up instructions Installing the Arm Base There are a few types of table configurations which the arm base could be installed A Table with open edge B Table with partition with gap between C Table with grommet hole D Others A Table with open edge Install the 2 screws either on top row or the bottom row of arm base bracket depending on the table thickness Ins...

Page 23: ...ase assembly completely into the table Tighten the thumbscrew until the clamp disc is fully in contact with the underside of table B Table with partition with gap between Insert the arm base bracket through the gap between table and partition ...

Page 24: ...on top row or the bottom row of arm base bracket depending on the table thickness Insert the clamp bracket key holes to the screws and slide down to secure in place Tighten the thumbscrew until the clamp disc is fully in contact with the underside of table ...

Page 25: ...ole Insert the arm base bracket through the grommet hole Install the 2 screws either on top row or the bottom row of arm base bracket depending on the table thickness Insert the clamp bracket key holes to the screws and slide down to secure in place ...

Page 26: ...l for cable management In certain cases the swing open panel might cause obstruction to the arm base installation as illustrated below A Without opening the panel the gap is too small to insert the arm base bracket B The panel need to be opened first before inserting the arm base bracket into the gap C However the height of the arm base pole obstructs the panel from closing back ...

Page 27: ...m base installation steps to overcome this issue A Remove the pole from the arm base by removing the center screw B Open the panel and insert the arm base bracket through the gap C Close the panel and install back the pole to the arm base bracket ...

Page 28: ... base which has been installed to the table Fully tighten the set screw using the Allen key to prevent the arm riser accidentally detaching from the arm base Place the grooves on the back of monitor into the two tabs on the top part of the arm Tilt the monitor down till the monitor snaps into its place ...

Page 29: ...p until it holds still in position Thread the cables from bottom up through the cable clips and bracket The cables should exit from the arm bottom opening and connected to the respective connectors on the monitor 1 Flip down the cable bracket fully 2 Slide the cable bracket downward until it is locked in place NOTE Ensure the cables do not overlap on top of each other Attach the arm cover ...

Page 30: ...nsion NOTE This is applicable to the arm shipped with this monitor For other mounting solutions please refer to their respective set up instructions Tilt and Vertical Extension With arm attached to the monitor you can tilt and lift the monitor to the most comfortable viewing position ...

Page 31: ...cally and fully tilted up to avoid hitting the bottom edge of the monitor NOTE To use the Display Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Po...

Page 32: ...y Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab...

Page 33: ...the monitor completely to rotate it for cable connection See Pivoting 3 Switch on your monitor 4 Select the correct input source at Monitor OSD Menu and turn on your computer NOTE U2417HA default setting is DP 1 2 DP 1 1 Graphic card may not display normally Please refer to product specific problems No image when using DP connection to the PC to change default setting Connecting the HDMI cable Opt...

Page 34: ...or DP Multi Stream Transport MST function NOTE Supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP1 2 with MST option NOTE Remove the rubber plug when using the DP out connector Connecting the USB cable ...

Page 35: ...displays a black screen or the message below depending on MHL source device s output To enable MHL connection please perform the below steps 1 Plug the power cable on your monitor into a AC outlet 2 Connect the micro USB port on your MHL source device to HDMI MHL port on the monitor with a MHL certified cable see Bottom View for details 3 Turn on the monitor and the MHL source device 4 Select inpu...

Page 36: ...e monitor For other mounting solutions optional please refer to their respective set up instructions To remove the arm 1 Press and hold the arm release button 2 Lift the monitor up and away from the arm Turn the screw anticlockwise with an Allen key Remove the arm riser from the arm base by pulling it in the direction of the arrow as shown in the figure Turn the fixed screw at the bottom of the ar...

Page 37: ... or cushion on a stable flat table 2 Remove the arm 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight...

Page 38: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Page 39: ...tton to choose from a list of Input Source 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monitor is On and fully functional A glowing wh...

Page 40: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Page 41: ...the OSD menu and display the main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Sel...

Page 42: ...rightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input...

Page 43: ...mDP mini DisplayPort connector Use to select the mDP input source HDMI MHL Select the HDMI MHL input when you are using the HDMI connector Use to select the HDMI MHL input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setti...

Page 44: ...for movies Game Ideal for most gaming applications Paper Loads brightness and sharpness settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Color Temp The screen appears warmer with a red yellow tint with slider set at 5 000K or cooler with blue tint with slider set at 10 000K sRGB Emulates 99 sRGB Custom Color Allows you to manually adj...

Page 45: ...s using the MHL cable YPbPr Select this option if your DVD player supports only YPbPr output Gamma Allows you to set the Gamma to PC or MAC Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and Game mode Reset Color Resets your monit...

Page 46: ...sharpness from 0 to 100 Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality Push the button to select the Dynamic Contrast On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast MST DP Mul...

Page 47: ...ing monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Energy Select this option to restore default Energy settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on...

Page 48: ...OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Lock function Either soft lock through OSD menu or hard lock Press and hold the exit button 6 sec Unlock function Only hard unlock Press and hold th...

Page 49: ...ettings such as the DDC CI LCD conditioning and so on DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum performance of your monitor ...

Page 50: ...ree of image retention the program may take some time to run Select Enable to start the process Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a built in feature to automatically calibrate the brightness to compensate for LED aging ...

Page 51: ...n mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You can see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the ...

Page 52: ...If you press any button other than the power button the following messages will appear depending on the selected input If either DP mDP HDMI MHL input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or See Troubleshooting for more information ...

Page 53: ...erforming the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly ...

Page 54: ... becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Page 55: ...s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to in...

Page 56: ...g Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that canoccur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that canoccur in LCD technology Fo...

Page 57: ... Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the monitor power cable plug it b...

Page 58: ...elect key for 8 sec to change the monitor setting from DP 1 2 to DP 1 1a Mobile High Definition Link MHL Specific Problems Specific Symptoms What You Experience Possible Solutions MHL interface is not working Cannot see MHL device image shown on the monitor Ensure your MHL cable and MHL device are MHL certified Check your MHL device is turned on Check your MHL device is not in standby mode Check p...

Page 59: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Page 60: ...ick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter you...

Page 61: ...vers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Page 62: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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