Troubleshooting
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17
No audio in the
headset –Using
with Softphone
on a computer
Cannot hear
sound in the
headset from
softphone
• Make sure that the headset is
connected properly and powered
up.
• Make sure that the speaker
volume is appropriately set on the
headset.
• Make sure that the speaker is
not muted on the softphone and
volume is set to the appropriate
level.
• Make sure that the caller has not
muted his/her microphone.
• Make sure that the audio is
routed to the headset from the
softphone and verify the audio
settings on the softphone.
• Make sure that the headset is
correctly set up in Windows audio
settings.
• Make sure that no settings in
Windows or other applications
such as firewall, anti-virus and
security programs etc., prevent
connectivity with the USB
interface.
No audio in the
headset –Using a
media player on a
computer
Cannot hear
sound in the
headset from a
media player
• Make sure that the headset is
connected to the computer and is
powered up.
• Make sure that the speaker
volume on the headset is set to an
appropriate level.
• Make sure that the speaker on
the media player is not muted and
volume is set to an appropriate
level.
• Make sure that the headset is
correctly set up in Windows audio
settings.
